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Order in Progress

tony49
Popular Poster
Private Message TalkTalk

on ‎07-02-2025 02:26 PM

Message 3 of 3

I put in an order on the 25 Nov 24 to upgrade to Fibre 150, I changed my mind and cancelled the order on the same day (25 Nov 24) My account is still showing an order is in progress . I have  brought this matter to talktalk  via chat line several time and have been told the order in progress will be removed in 4 to 5 working days but nothing happens.

I now want to up grade to fibre 150 but I am being blocked.. Any advice will be welcome

Tony

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎14-02-2025 09:48 AM

Message 1 of 3

Hi tony49

 

I have found an open order from the previous cancelled order.  

 

I have logged this as a fault in the system.

 

Will check for an update next week

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎07-02-2025 11:44 PM

Message 2 of 3

I suspect that it's a fault in your My Account, @tony49.

 

Staff won't be back on here before Monday. I'll move this to the billing section for you as that's where "stuck orders" etc normally get investigated  / removed. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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