Order in Progress

[tony49]

I put in an order on the 25 Nov 24 to upgrade to Fibre 150, I changed my mind and cancelled the order on the same day (25 Nov 24) My account is still showing an order is in progress . I have  brought this matter to talktalk  via chat line several time and have been told the order in progress will be removed in 4 to 5 working days but nothing happens.

I now want to up grade to fibre 150 but I am being blocked.. Any advice will be welcome

Tony

[Arne-TalkTalk]

Hi tony49

I have found an open order from the previous cancelled order.  

I have logged this as a fault in the system.

Will check for an update next week

[Gliwmaeden2]

I suspect that it's a fault in your My Account, @tony49.

Staff won't be back on here before Monday. I'll move this to the billing section for you as that's where "stuck orders" etc normally get investigated  / removed.