Your payment is now overdue. No longer a broadband customer

[Phawk]

I've migrated away from TalkTalk fibre at the end of contract, but received a text message today requesting a further payment by My Account or Payment IVR telephone number.

Billing thinks I'm still a fibre customer and wants continue my monthly fee of £26. 

Relates to account  *removed for security*

[Arne-TalkTalk]

Hi Phawk

The outstanding balance has been removed. 

A final zero balance bill will be issued.

Regards

[Gliwmaeden2]

@Phawk, did you speak to customer services at the time?

https://community.talktalk.co.uk/t5/Articles/Cancel-your-TalkTalk-service/ta-p/2204737

Also check out the links about final bills etc in the above.