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Get tailored support with your TalkTalk account and bills.

Your payment is now overdue. No longer a broadband customer

Phawk
Conversation Starter
Private Message TalkTalk

on ‎13-02-2025 08:49 PM - last edited on ‎13-02-2025 09:07 PM by

Private Message TalkTalk

Message 3 of 3

I've migrated away from TalkTalk fibre at the end of contract, but received a text message today requesting a further payment by My Account or Payment IVR telephone number.

 

Billing thinks I'm still a fibre customer and wants continue my monthly fee of £26. 

 

Relates to account  *removed for security*

 

Fibre 150
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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎14-02-2025 09:01 AM

Message 1 of 3

Hi Phawk

 

The outstanding balance has been removed. 

 

A final zero balance bill will be issued.

 

Regards

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎14-02-2025 08:15 AM

Message 2 of 3

@Phawk, did you speak to customer services at the time?

 

https://community.talktalk.co.uk/t5/Articles/Cancel-your-TalkTalk-service/ta-p/2204737

 

Also check out the links about final bills etc in the above.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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