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Your Account

Get tailored support with your TalkTalk account and bills.

Your payment is now overdue. No longer a broadband customer

Phawk
Conversation Starter
Private Message TalkTalk

Thursday - last edited Thursday by

Private Message TalkTalk

Message 3 of 3

I've migrated away from TalkTalk fibre at the end of contract, but received a text message today requesting a further payment by My Account or Payment IVR telephone number.

 

Billing thinks I'm still a fibre customer and wants continue my monthly fee of £26. 

 

Relates to account  *removed for security*

 

Fibre 150
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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

Friday

Message 1 of 3

Hi Phawk

 

The outstanding balance has been removed. 

 

A final zero balance bill will be issued.

 

Regards

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

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Gliwmaeden2
Community Star
Private Message TalkTalk

Friday

Message 2 of 3

@Phawk, did you speak to customer services at the time?

 

https://community.talktalk.co.uk/t5/Articles/Cancel-your-TalkTalk-service/ta-p/2204737

 

Also check out the links about final bills etc in the above.

Gliwmaeden2, a fellow customer.
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