November bill too high
Hi, why is my November bill £33.35 for Fibre 65? It should be £24 as per my contract. I can't see any reason for the increase in my dashboard.
Forum Posts
Billing
Details of my latest bill will not download
Bill increase
The bill is supposed to increase every April from what I can see. So why has my bill increased by £12~ from April until now after the original increase. £5.11 in July and £6.74 in August?
Billing details
I cannot receive the itemised details of my last bill
Why are my Bills ALWAYS inaccessible?
I've tried on multiple occasions since i became a customer to access my bills and after more than 2 years as a customer I still can't see my bills. Every other company I pay there's no problem downloading bills - I have elec and gas bills going back ...
Credit
My account No. is *removed for security* I recently agreed a credit of £10.23 and it has not been taken from ny direct debit this month. It should be taken from every payment after 13 11 24
Trying to sort out unexpected 77% bill increase!
Help needed please, possibly from Arne. On 16/11/24 I was emailed a TalkTalk bill which showed a 77% increase! Because I'm in contract until April '25 and had no email to advise of change, this seemed such a blatant, simple error that I took it up by...
Incorrect Bills in Oct and Nov
Hi, I had an email on 20 Sep stating: "Your Fibre 35 contract, which includes broadband and line rental, priced £23.31 per month, ends on 12 October 2024. In order to make sure you're getting the best value possible we've listed some options for you ...
Direct debit fails so need to switch back to paper bill payments
Nobody available from Help chat system to discuss and assist with reverting back to paper billing and payments.Direct debit arrangement fails so cannot use thus option at the moment.
my bills do not show online
sigh - trying to download bills - the service stalls as it tries to find the bills - sayong 'loading' tried twice today Could someone from talktalk do something about this please?
Low income
Hello, I ordered talktalk and it will be installed next week. But I have question if there is any help with paying bill for low income family? I'm single mum with two small boys, receiving universal credit. Thank you
Bill does not show the same price as was agreed when I took out my new contract
I took out a new contract on 11/09/24 the amount was confirmed by email at a total of £33.00I was told my first bill my be different due to adjustments from previous contract that I accepted,but on my next bill was another £44.00. plus a phone call t...
Monthly Billing
Whenever I try to view my bill in MyAccount, despite the system saying that it is being prepared, it never displays on my PC browser (Chrome). I have cleared all the cache & it still makes no difference at all. I have seen lots of other cases on the ...
Website down
Can't log on to pay my bill it's due today
Theft from TT and outrageous customer "support"
I'm not sure where to begin really.. I literally just asked an agent where I can make a complaint and they ended the chat. Last month I (34m) was out of the country for much of it on my honeymoon. During this I got an alert about my TT bill that was ...
Outstanding bill.
I no longer live in the property, I moved out of the old property on the 01/08/24. I do not owe all of the outstanding balance. Please process this as my request for a SAR as I know I have contacted you previously to inform you about me moving out of...
New contract / incorrect billing
Hi there I'm writing on behalf of my parents (long term TT customers, their account details are in my private notes) They came to the end of their previous contract at the end of September, and received a call from the loyalty team on September 26 20...
Bill is wrong
DWP have paid but you send message saying your changing me £30 ??
Can't see latest bill
The bill just tries to load but never actually appears. I have had this issue for months now, and although the problem seems to have been raised previously by other users, it has clearly not been fixed. I have tried the advice given to them, and trie...
STAGGERING INCOMPETENCE...
I'm starting a new thread as the last one (started when I was forced to join TalkTalk from Shell in June 2024 has yielded nothing). So, I'm still waiting for a bill... let's see... FIVE months later. The call centre is unable to help as they don't kn...
Is a return bag required?
My TalkTalk service ended on 11 October due to a home move. When cancelling the service by telephone, there was a long list of terms and conditions about equipment returns, etc. And I provided my new address, expecting to receive a return bag (not th...
Question re my former bank account bill
Why am I receiving emails re my past account with you that ended on 29 September 2024 … if I have a bill to pay just let me know please .. I will not be resetting up bank details.
Discount disappeared
I'm a former Shell Broadband customer now with TalkTalk. On 11/09/2024 I got an email saying:"Your Fibre 65 contract, which includes broadband and line rental, priced £25.44 per month, ends on 5 October 2024. In order to make sure you're getting the ...
Getting an up to date bill
Hi GuysDue to really bad customer service on the phone trying to get fibre installed, i decided to move suppliers. I cancelled my DD and now need an up to date final bill to pay. I have tried to call customer service, but as usual, I have been waitin...
TALK TALK Accounts would not accept my payament on due date. Charged £12.50 for being 1 day late!
Billing. Was unable to pay the September bill on due date because TALK TALK Accounts was faulty and would not accept payment . I immediately sent TALK TALK this e-mail below:-To:concerns@talktalkplc.comFri 20/09/2024 14:09 Had phone text to say my ...