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Forum Posts

No bill this month ?!!

Considering it took me about three months to get TT to bill me after they took over the Shell accounts, this month I've been told "there's nothing to pay" ! Really, no bill this month... how can that be. Sadly there's no-one to call or find out why t...

DianeJR by Participant
  • 81 Views
  • 3 replies
  • 0 like

NHS calls on landline

Hello ... I have been charged £31 for calls on 01754 897000 and queued [for over half an hour] ... aren't they supposedly free?

Sselavy by Newbie
  • 116 Views
  • 2 replies
  • 0 like

Eligible for compensation?

Hello, I was recently with a total loss of service from 13.04.25-24.04.25 due to an issue with the lines underground outside my house.After reading up on auto-compensation and discussing this with someone on the TalkTalk chat whilst I was out of serv...

Jolie1 by Team Player
  • 86 Views
  • 1 replies
  • 0 like

Bill viewing online

For some days I have been unable to access either my current bill or my historic bills online. After minutes of the tiresome swirling circle I am told that the connection cannot be made. All other aspects of the service appear to be working well, and...

MrAngry1 by Chat Champion
  • 140 Views
  • 5 replies
  • 0 like

Bill payment not registering

I have tried 3 time to pay my bill, all 3 payments have shown on my bank account but my talk talk account informs an error with the payment and please try again.

Ror80 by Newbie
  • 76 Views
  • 1 replies
  • 0 like

Still being billed for an account I am no longer using.

I think it’s appropriate to give the full context of the fun and games I have experienced whilst trying to do the relatively simple task of upgrading the speed of my connection. This will go some way to explain why I am at “banging my head against a ...

Payment date

My payment date is always changing even tho I've chose for it to be taken on the 8th

Bad links in TalkTalk monthly bill

I've just received my TalkTalk bill.Here's a screenshot of part of it:abc It has 6 pictures each of which has a web link.None of the links are usableGoogle Chrome reports 'Check if there is a typo in click.talktalk.co.uk.'Obviously there isn't, as th...

Screenshot 2025-06-02 130020.png
Billx by Insightful One
  • 605 Views
  • 12 replies
  • 0 like

12p Bill

Just wondering why I've been billed just 12p this month. I shouldn't complain, I know, but I've had a myriad of issues with TalkTalk these past few months, so I'm very much looking this gift horse in the mouth - I see bigger issues ahead down the lin...

Billing inaccessible URLs

Here is the result of clicking on any of the links on my latest bill - they all point towards a URL starting with CLICK.TALKTALK.CO.UK - Which doesn't exist !!see 2 attachments

billing talktalk.jpeg click.talktalk.jpeg
Weevie by Insightful One
  • 820 Views
  • 17 replies
  • 0 like

No returns bag for my old router

Hi All Recently cancelled my services with Talk Talk and moved on to a different providerStruggled to get my overpayment refunded however eventually had notification that the amount would be transfered in the next few days ..fingers crossed. Main iss...

shepped by First Timer
  • 253 Views
  • 2 replies
  • 0 like

No final bill

I changed provider from TalkTalk on 24/4/25. I still have not received my final bill. Nor packaging to return the router box. I am now connected to an EE router. My next direct debit payment will be taken by talktalk on 16/5/25. All attempts via talk...

JJ20201 by First Timer
  • 212 Views
  • 1 replies
  • 0 like

Unable to access my bills on My Account

Although one of your advisers and I spent about an hour in 2024 trying absolutely everything, it was to no avail. I'm still unable to access bill statements on My Account. You can do it at your end but at mine it's just the eternally spinning loading...

NJW99 by Popular Poster
  • 474 Views
  • 7 replies
  • 0 like

Resolved! Not recieved first bill

Hi i joined talktalk full fibre on 30th april still not recived my first bill

ben25 by Chatterbox
  • 266 Views
  • 2 replies
  • 0 like

I need to change bank DD details

HiI need to change bank DD details as the bank is now the old bank is now not in use so i need to give my new account detail for my DD Thank you. Richard muir

rmuir by First Timer
  • 221 Views
  • 2 replies
  • 0 like

Bill

My account will not show my bill details

Excessive cost of phone call

Hi, I have just received my recent bill and find there is a cost of a phone call at just over £21 for 2.5 hours.!!! We are aware of the 0208 number and did make a call at that time but it only lasted a few minutes. Please could you check for us how t...

Diane by Super Duper Contributor
  • 501 Views
  • 9 replies
  • 0 like

Unable to view Bills

I can't get the page to load to view my bills, complained about this and TT say they can't see what the problem is. Please, could someone contact me to help sort it out.

BridgeL by Chatterbox
  • 526 Views
  • 10 replies
  • 0 like

My april talk talkbill

My april talk talk bill for £27 has arrived but I beleave because my router was not working for almost 2weeks we should be entitled a rebate dont you.