Get tailored support with your TalkTalk account and bills.
Hi there on my bill this month was a late payment charge for last month? Which I paid my bill on time ! Talk talk was suppose to amend this as I paid well before due date! It was because i cancelled my direct debit before that! But I still paid my bi...
TalkTalk have sent our family into a state of unbelievable stress in a cycle of insane contradictions by TalkTalk over their refusal to close our account. We moved house last month and gave 30 days' notice before that to close the account. We were to...
With the half price offer expiring on Now TV I cancelled all 3 items on my account. This was done in January. However I have just received a bill with all 3 services active still and still half price. The only thing that should be on my bill is the f...
I cancelled my TALKTALK broadband as I found a cheaper deal. I then found out I needed a TALKTALK PLUS account to keep my e-mail accounts. This is £50 per year which I have no problem with. Problem is trying to set up the direct debit. Either using t...
need to speak to some one
Hi My final bill is now available to view. However my account states my next bill is due to be available on 23 March 2025. Why is this the case when I have left and you have applied all charges due to the bill raised today? When will my account be up...
My contract ended on the 19th of Feb but bill was created on the 15th and I've been charged for a full month but I only had it for 4days
I renewed my contract at the weekend, and the agent explicitly said they wouldn't send me a new router as I already have an eero pro 6. However, a new one has just turned up, along with an email telling I'll me charged £10. How do I get this charge r...
I left TalkTalk on 23 January 2025. I'm still waiting for a Final Bill and a bag for posting the equipment back for recycling. Yesterday I received a bill for this month's £35+ of which I've used not a jot. Not happy obviously, I'd like some clue as ...
I've migrated away from TalkTalk fibre at the end of contract, but received a text message today requesting a further payment by My Account or Payment IVR telephone number. Billing thinks I'm still a fibre customer and wants continue my monthly fee o...
Hi, I was wondering if someone could take a look at my recent bills/payments? My bills were always paid by recurring card payment and then manually when TT ended that method. *I am in the process of changing my surname (marriage) with TalkTalk (forms...
My current bills are paid by my aunts direct debit account I wanna change it to mine
Good morning, I used the One Touch Switch service and moved to EE full fibre broadband. My service with them went live on 21st Jan 2025. On 31st Jan I checked my Talk Talk account and my online account looked like it was still live. I contacted custo...
I have spent numerous hours with the 'live chat' nonsense. I received confirmation about my cancellation (verified on their chat emails) that I have cancelled in time and no further payments are due. I am unable to contact the billing dept, to stop t...
Hi,I recently received a threatening email from TalkTalk to pay up "To avoid any further debt recovery and impact on your credit rating". Not only was I never told about this bill, as I have previously paid my final bill and closed this account, but ...
I recently changed account ownership from my mums name to mine, she was paying £36 a month, I received the first bill last week and it says that I am due to pay £42.01, a "Charges since you joined" fee was added? What exactly is this payment for? I h...
I spoke to your agents at the end of last month/begining of this month when a new router was sent with additional fees and i was told that I will be billed for it. This month bill included the additional 9pounds and some pence, please sort this
Since my broadband service has been disconnected for 23 days (13 Jan to 5 Feb), there should be compensation into my account. Could somebody here help to make sure that the compensation will be added into my billing. Thanks. About broadband service d...
Hi,I recently had an outage on my broadband service which lasted over 30 days (see https://community.talktalk.co.uk/t5/Full-Fibre/No-internet-connection-for-29-days-and-counting/m-p/3077883#M33127)The issue has been resolved and a compensation amount...
some help please , i am making a query about my direct debit, not been taking and the phone operator doenst understand i am a deaf person
Hello is there andrew here i am getting a bit worried, because my payment is in my bank account , but the diret debit date says 4th of february but it as not gone out yet my acc? REMOVED
Hi there I cancelled my direct debit last week! I made my payment with my card on the day my bill was due! I got an email to say I was getting a charge of £12.50 late payment when it wasn’t late it was paid on time! Can you please remove this charge ...
I have an active direct debit for talk talk showing on my online banking, last payment taken 31/12/24 however talktalk are saying I have no direct debit in place and that I have an overdue payment since 30/01. I have since made a payment by card to c...
Hi, I am really confused right now. I have made payments on the following dates: 7 December 13 December 2 January9 January 12 January What happened to the usual monthly payment? Could you confirm that these payments have been received and correctly a...
I currently have an outdated router that I pay £50 a month for, I wanted to switch to a £26 for full fiber 150 plan, I need help figuring out how.Youre regards.