Resolved! Bill access
I receive an email from 'yourbill@billing.talktalk.co.uk', click on 'View your bill' and log in but I only get a 'loading' icon. The same happens if I try to access my bill from my account. Why?
Forum Posts
Complaint Case ID: ET-1020474
Hi I hope someone can help me. I raised the above complaint on 06/12/24 and so far I have not received any response despite the promise of a response within 72 hours. The complaint is as below: My father died on 10/08/24. I notified you of his death ...
Final bill not issued
I migrated away to Sky on 28th November, I expected my final bill would follow shortly but it hasn't done. My account also doesn't seem to show that my service has ended. A bill was apparently generated on 7th December but I can't access it, and my a...
Wrong bill
Hi. I am nazia rafiq ** removed ** l have left you. I have paid all the rest over money already. But I have received an email about next payment due on 20/12/2025 £12. which is very frustrating email. can you explain please about these £12. i already...
Issues with One touch switching and still being billed
Hello,I hope you are doing well. I was contacted on Trustpilot to reach out to you on here regarding an issue with my broadband service.I recently switched my broadband to Zzoomm Broadband using the new one-switch service. I was experiencing poor sig...
URGENT Card payment taken twice
I can't afford to have paid twice and can't find any way of contacting you to discuss!!
Can't download my bill
Hello I know others are having the same problems but this is the only way to get a response from TT.I go on the website to get my bill click My Bills arrow and get the spinning wheel of nothing... and nothing else ever.This is not the first time. Don...
Taking money out of my bank when in hospital
For 3 years TalkTalk. has been taking money out of my bank account.All this took place when l had long stays in hospital .TT gave me a free mobile and this is what l used before going into hospital to cancel TT.l canceled with an adviser,if l underst...
Pip and talktalk bills.
Can I get a reduction on my broadband bill with talktalk if I am claiming enhanced mobility pip? I see BT offer something. Regards Sam
Out of contract options
Hi,Out of contract shortly on fibre 150, we've recently received a letter detailing the options and information around price rises We can stay out of contract and pay the cpi % increase each year, or a new contract and the fixed £3. I always thought ...
Overcharged
I have been overcharged by almost £100! Does anyone have any advice please, I cant even find an explanation when I downloaded by bill
Engineer charge
HiI've been charged £75 for an engineer visit when the engineer stated the fault was with the router and then the wiring outside the property. According to the terms customers should not be charged. please could this be looked into? I will also phone...
Unable to see my online biils
I’m having trouble seeing my bill online. I can go to My Account and click on ‘My bills’, but get no further – the screen shows ‘Loading….’ continuously and it never manages to get to my bill. This has been happening for several months. At first I as...
Bill reduction
Hello, does anybody have any idea why my bill has gone down? I still have 11 months to go on an 18 month contract and my bill is usually £41.85 per month for 900mbps, this month my bill is £34.08 and on my account it small credits for the past 3 mont...
November bill too high
Hi, why is my November bill £33.35 for Fibre 65? It should be £24 as per my contract. I can't see any reason for the increase in my dashboard.
Billing
Details of my latest bill will not download
Bill increase
The bill is supposed to increase every April from what I can see. So why has my bill increased by £12~ from April until now after the original increase. £5.11 in July and £6.74 in August?
Billing details
I cannot receive the itemised details of my last bill
Why are my Bills ALWAYS inaccessible?
I've tried on multiple occasions since i became a customer to access my bills and after more than 2 years as a customer I still can't see my bills. Every other company I pay there's no problem downloading bills - I have elec and gas bills going back ...
Credit
My account No. is *removed for security* I recently agreed a credit of £10.23 and it has not been taken from ny direct debit this month. It should be taken from every payment after 13 11 24
Trying to sort out unexpected 77% bill increase!
Help needed please, possibly from Arne. On 16/11/24 I was emailed a TalkTalk bill which showed a 77% increase! Because I'm in contract until April '25 and had no email to advise of change, this seemed such a blatant, simple error that I took it up by...
Incorrect Bills in Oct and Nov
Hi, I had an email on 20 Sep stating: "Your Fibre 35 contract, which includes broadband and line rental, priced £23.31 per month, ends on 12 October 2024. In order to make sure you're getting the best value possible we've listed some options for you ...
Direct debit fails so need to switch back to paper bill payments
Nobody available from Help chat system to discuss and assist with reverting back to paper billing and payments.Direct debit arrangement fails so cannot use thus option at the moment.
my bills do not show online
sigh - trying to download bills - the service stalls as it tries to find the bills - sayong 'loading' tried twice today Could someone from talktalk do something about this please?
Low income
Hello, I ordered talktalk and it will be installed next week. But I have question if there is any help with paying bill for low income family? I'm single mum with two small boys, receiving universal credit. Thank you