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Your Account

Get tailored support with your TalkTalk account and bills.

Forum Posts

Paying the bill

Like many other disabled people across the country I am very worried about the cuts to the welfare budget, if my disability benefits are going to be reduced I will be in a difficult situation where I will have to choose between eating that day or vis...

Garyj3 by First Timer
  • 120 Views
  • 1 replies
  • 0 like

Direct Debit

Hello, I'm new to TalkTalk, I just signed up for my online account today and noticed a couple of errors with regards to my name, I managed to resolve one of the issues via webchat but the other was to do with my direct debit, I've tried twice by webc...

Nashota by Sightseer
  • 450 Views
  • 16 replies
  • 0 like

Old BB package still showing on account

Hello,My account still shows the old Broadband package even though the new go live date was 24th March and the engineer came and moved everything over.There seems to be a broadband boost added on which I did not ask for (I think this was added as our...

vth2025 by Team Player
  • 191 Views
  • 4 replies
  • 0 like

Approaching current contract end...some questions...

Hello I am aware that despite hearing issues meaning it is difficult for me to negotiate Renewal by telephone (via Loyalty and/or Retentions), help to do so is unavailable on the forum and never as good terms by live chat. However, I am hopeful, at l...

aolmum by Problem Solver
  • 223 Views
  • 4 replies
  • 0 like

Why do I pay more money ?

I only use broadband. No TV, no phone. And my internet speed is currently 156 mb. I pay £35.70 for Total due (including VAT) but it is the same price as a full fibre 500 or 525 mb package. Why am I paying the same price for a faster internet package ...

gokmen1 by Newbie
  • 193 Views
  • 2 replies
  • 0 like

Continuing Billing Error

Three agents have previously promised a refund of £24 due to 3 previous charges of £8 for UK Calls Boost which I did not need or request. Last November my bill was reviewed and a new monthly charge of £27 only was agreed. Added to the bill however we...

Talker42 by First Timer
  • 150 Views
  • 2 replies
  • 0 like

Incorrectly overcharging

Hi, Back in January this year, 2025, I had an email from TalkTalk saying that my bill will be increased to unless I opt for broadband only, removing my landline.I decided to opt for broadband only and notified them via the link provided.My recent bil...

Charged for late payment - bill arrives after payment date

I have now been charged twice for late payment although the bills have arrived after the payment date. We live in an area where we only get post once or twice per week. There seems no simple way to email an account manager and talk to them. I work ov...

AdeCar by First Timer
  • 188 Views
  • 2 replies
  • 0 like

Charged despite having a direct debit set up

Essentially I had a DD set up(around £24 for monthly bill) last payment taken in jan as per my banking app, I had another random amount set up as another DD (£9) which I cancelled via my banking app. I received emails saying that I’ve cancelled my DD...

Charge for replacement modem

My router was faulty. I contacted Talk Talk. After long chat on line they understood the problem and said they would send me a replacement. No charges were mentioned and now I have been charged £84.95 !!!I believe this is incorrect. How do I get this...

H&B2025 by Newbie
  • 130 Views
  • 1 replies
  • 0 like

Not able access my monthly bill

I have a problem, getting my online monthly bill.When I login to my account & click on the icon Bills & Payment, my bills, I just get a spinning circle, Loading... which never loads.Can someone look into for me?

accosuk by Popular Poster
  • 234 Views
  • 4 replies
  • 0 like

live chat

hi there, i set up an extension to be paid for todays date but unfortunately i can’t make the payment and was wondering if you could set up another extension for 26/03/25 as i can definitely pay it then, thank you!

My account access issues?

Hey, Any of the OCE’s have any ideas why I’m getting the below when accessing my account. Was able to login just as I can in here but I get this message in my account, new one on me 路‍♂️ asking for a friend…  seems to be intermittent as well, you kn...

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Refund of unused time after moving to a different provider

Hello, my transfer from TalkTalk to Vodafone Full Fibre should have taken place on 13 February, however the engineer did not show up and the transfer was postponed.The switch successfully took place on 18 February. However, on the same day TalkTalk c...

beppe6 by Conversation Starter
  • 284 Views
  • 6 replies
  • 0 like

Keep getting charged

I have moved house, and i'm now with Virgin. However, TT keep charging me. I have cancelled my Direct Debit now, but they keep getting in touch. Is there anyone I can email (a real person, not the chat function)?

Still being billed after not renewing contract

I am having a problem with understanding your process. I now understand that I might owe something but when I left I had a message to say what I would owe would be less than £1. I never received anything to pay this. The first contact from TT was yes...

DaveY11 by Sightseer
  • 498 Views
  • 10 replies
  • 0 like

Confused by price rise

Hi there, Could someone clarify this for me please? There seems to be a bit of confusion and conflicting advice out there and I haven't slept too well this week  I'm currently paying £27.00 per month for Fibre 65. Today I've had an email to say it's...

joh42mar by Popular Poster
  • 180 Views
  • 3 replies
  • 0 like

TopCashBack Needing Order Numher

I placed an order for Full Fibre 900 via TopCashBack as they had a £100 cashback offer, there is still nothing tracking on my TCB account even after the fibre install went live. I have tried to log a missing cashback claim but it needs an "order numb...

Unable to pay my final bill online

I log into my account to pay my final bill but it disappears saying unable to connect to server how else can I pay my bill as I have now received a red letter ?

Benbart by First Timer
  • 177 Views
  • 2 replies
  • 0 like

Paper

How can I view my full bill online were it shows my home address as well or how do I go about getting paper Bill's to my house please

Bills for £0.00 still being posted on account

My broadband and phone services were disconnected on October 29th last year according to my account, though they were supposed to have been disconnected on October 3rd. Either way, I've been surprised to see that "bills" for £0.00 have been posted fo...

zicoian by Conversation Starter
  • 217 Views
  • 3 replies
  • 0 like

reciving a bill that shows £0.00 can someone explain it

Can someone explain my nans bill? last month she had the same. she asked me to find out what was going on. receiving a bill that says £0.00. another question: why is the TalkTalk website so slow and unusable? i cant view anything about my NANS accoun...

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