From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For...
My old package was ending so I agreed to a new package deal in January and every month the new bill arrives and no discounts applied. I contact the chat get the extra money removed and am assured that it will be sorted out. My new bill once again is ...
Hello, My monthly DD has been £26.65 for some time, when the previous contract expired I was advised that it would remain at this until I bought into a new contract. I haven't changed contract but the DD this month has gone up to £30.65. Can you tell...
To an OCEPlease generate a correct final bill.My service terminated on 7th April, but I was billed £39 for 1st-30th April. When I queried this via chat, I was told my full direct debit would be taken and a refund issued later.I therefore cancelled my...
I have been with TalkTalk from the start and my account is Fibre 65 which includes fixed price plus.For the last two years when discussing price with customer service I have always been told that as long as I remain on fixed price plus my price each ...
I've just had notification that my bill would be increasing by £3 per month. When I renegotiated my contract I was assured that the broadband price would remain at £25 per month until end of contract (August 2027). I've attached a screenshot. Is the ...
HiMy latest bill is due to be paid on 26th March - but unfortunately I will not be able to pay this then...I cannot have a payment extension because I had one a few weeks ago and I believe 2 months have to elapse before you can ask for another. Anywa...
Hi everyone, posting this to share my experience and hopefully get some advice.I requested the cancellation of my TalkTalk contract on January 9th, 2026, after moving to Virgin Media. What should have been a straightforward process turned into a two-...
I was just given a new account number today and the email also recommended I download the TalkTalk app on my iPhone. “Good idea” I thought as I usually see error messages when trying to view my bills on the web site in MyAccount. But the app fails to...
Hi everyone, I wanted to share a frustrating experience with TalkTalk's pricing and see if anyone else has fixed this.I’m currently being charged £27 (going up to £30) for Fibre 150, even though the same package is advertised for £24 with a price fre...
As I'm unable to get into my account, am just wanting to understand why each month my bill is a different amount.When I signed up for Full Fibre no bill was ever taken even though I had reported it. I then spoke to someone in Jan of this year, who in...
Hi ya is this for new customers or existing customers also mid way through their contract?Thanks
I want to send Talk Talk attachments and a written e-mail. And welcome the correct address, please. Or simply one that accepts e-mails.
Today I received a letter from utility warehouse stating that I have been transferred from talktalk over to them as they provide my broadband .I haven't received anything to say this .I don't know if I'm in a contract .my landline is stating disconne...
My account shows a £103 outstanding balance. I have paid this. It has left my bank account. Still shows outstanding balance on the account 3 days later. I have tried calling, EVERY SINGLE call ends with "We have changed the way we do things" and a te...
I am presently out of contract on Fibre 65, and am being charged £39.30 per month.I am having Full Fibre fitted on the 6th February, at a fixed price of £24 per month. I have just had my latest bill, taking £39.30 on the 9th February, will this be ad...
Is anyone having a issue with accessing the live chat on the website
All I get is spinning dots and the word Loading. I normally use Firefox but I've also tried Edge. It would help if TT attached the full bill to the email that they send me as I'm unable to access most of their website using a browser.TalkTalk - My Ac...
After logging in to my account I cannot access the my bills section it is just unavailable and hangs with never ending rotating dots (ie working) Have tried over many days with the same result. Most of the my account portal is available but also had ...
Why is it every time you leave a utility company they play funny. This bill is way too much. I'm paying £21.09 a month plus £8.02 for calls for this month January. However, last months bill was up to the 7th January which means I'm paying a month in ...
I am one of the customers that are being moved to UW.I was informed of this last year around July and then November 28th 2025, I received an email stating that I would be moved to UW on the 1st of January 2026, but would be able to leave penalty free...
Executed a payment extension via my account - it didn't take and I had to use the live chat plus £12 extra charge for the indian live chatter to disable and re-enable the extension for it to "take". A day or 2 goes past and my internet cuts out in th...
Executed a payment extension via my account - it didn't take and I had to use the live chat plus £12 extra charge for the indian live chatter to disable and re-enable the extension for it to "take". A day or 2 goes past and my internet cuts out in th...
Hi. My latest bill dated 28th December is higher due to £18.96 of calls to EDF Energy 0333 numbers being charged as SERVICES G21. These were advertised as standard-rate calls and I wasn’t warned they would be chargeable. I’m disputing these charges a...
I have complained on numerous occasions regarding above. I can access all other info of my account except billing, which just gets ‘oops something is wrong technical problem’ when trying to view bills. Live chat and telephone complaints result in bei...
Talk talk monthly bills will not open on my computer. Monthly price has just doubled and I can't see why. I can't see any way to tell them this.