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Get tailored support with your TalkTalk account and bills.

Forum Posts

3 month loyalty discount

I need to phone TalkTalk to renew my '3 month loyalty discount' it is due to end today (25/01/2025)i am unable to get through to a human, the 'BOT' chat has got as far as 'I'll connect you to an expert who'll help with your enquiry, Thank you i'll ge...

bills

I am unable to log into my bills details

Cannot access my account, resetting does not help

I am unable to log into my talk talk account. I have tried different browsers, clearing everything, password less access and resetting my password but not thing works. I keep getting the message that for technical or security reasons I cannot log in ...

Jaff87 by First Timer
  • 185 Views
  • 1 replies
  • 0 like

Started a new contract and getting billed the old amount

Hello,I started a new contract and I'm still billed old amount (per the previous contract). I was explicitly told that the next (current) bill would be the new amount (less). How can I get this fixed?I would also like to know why I can't find any con...

Problem accessing billing with Firefox

For some time now, I've been unable to access the billing section of the website using Firefox on Windows 10.I have no problem using Chrome, but I use FF for everything else as Chrome is not a browser with which I feel comfortable.Is anyone having a ...

Ghost calls from my landline

Basically I’m being charged for phone calls I do not make. Never use my landline.over months the same number and less than 24/20 seconds per call. Talktalk say I’m using phone.I am not. So what is happening.?every month call charges vary from £1.99/£...

Being charged for call package when it states it is free

I have an unlimited FREE call boost worth (£16) without warning I am now being charged £5.26 for this without any warning or notification. I have logged into my account and it shows that I have the FREE call boost still listed (I have it screenshot) ...

AudreyH0 by Chatterbox
  • 563 Views
  • 14 replies
  • 0 like

Billing

Just wondering why you have tried taking another payment today?

Cancelled package - still paying . Help ?

Cancelled my Package with TALKTALK months ago. Still being billed ?! Have tried to discuss further with them but phoning creates a loop without a human to speak to. Hoping a TALKTALK rep sees this so can sort it out. The cancelation was acknowledged ...

Bill charges

Hi, Could you please send me my last bill with TalkTalk? I have received an email but need the breakdown showing address. Unfortunately, MyAccount is no longer working since I've moved provider. Kr

ISSUES WITH ONE TOUCH SWITCHING AND STILL BEING BILLED

Similar to a number of recents posts I have switched from TT, in my case to Vodafone using one touch switching. This went through successfully and all communications from Vodafone and Openreach indicate my new Vodafone service is up and running. On t...

AndyB88 by Chatterbox
  • 301 Views
  • 9 replies
  • 0 like

Extended bill been took early

I changed my bill date to the 18th jan, have had confirmation, but its been took today and left me in an unpaid overdraft

Emmam27 by Newbie
  • 135 Views
  • 2 replies
  • 0 like

Billing

Every time I want to gain access to my Billing, it hangs. This happened today and the last time I paid a bill. So I can't view my billing details.Opening anything else or paying the bill opens OK.

xyzbird by Conversation Starter
  • 122 Views
  • 2 replies
  • 0 like

Got charged after leaving, instead of being able to get refund

I left TalkTalk on 29th Nov when my contract was up. I paid my Nov bill for 15th Nov - 14th Dec. Today I got a text saying I had a payment overdue. Logged in to see I got a Dec bill. In the breakdown, it had a -£20.56 credit for 30th Nov - 14th Dec b...

DH0101 by Chatterbox
  • 221 Views
  • 2 replies
  • 0 like

Final bill - when to expect it

Hello, My service ended on the 9th Dec. When can I expect to have my final bill/refund. Additionally, I was told I'd be sent a return bag for my equipment but I'm yet to see this arrive. Please can I confirm this is still on the way as I'm moving hou...

Brocily1 by Chatterbox
  • 336 Views
  • 5 replies
  • 0 like

Resolved! Bill access

I receive an email from 'yourbill@billing.talktalk.co.uk', click on 'View your bill' and log in but I only get a 'loading' icon. The same happens if I try to access my bill from my account. Why?

Will-B by First Timer
  • 153 Views
  • 1 replies
  • 0 like

Complaint Case ID: ET-1020474

Hi I hope someone can help me. I raised the above complaint on 06/12/24 and so far I have not received any response despite the promise of a response within 72 hours. The complaint is as below: My father died on 10/08/24. I notified you of his death ...

Final bill not issued

I migrated away to Sky on 28th November, I expected my final bill would follow shortly but it hasn't done. My account also doesn't seem to show that my service has ended. A bill was apparently generated on 7th December but I can't access it, and my a...

Wrong bill

Hi. I am nazia rafiq ** removed ** l have left you. I have paid all the rest over money already. But I have received an email about next payment due on 20/12/2025 £12. which is very frustrating email. can you explain please about these £12. i already...

Nazia5 by First Timer
  • 180 Views
  • 1 replies
  • 0 like

Issues with One touch switching and still being billed

Hello,I hope you are doing well. I was contacted on Trustpilot to reach out to you on here regarding an issue with my broadband service.I recently switched my broadband to Zzoomm Broadband using the new one-switch service. I was experiencing poor sig...

Zeebee91 by First Timer
  • 498 Views
  • 7 replies
  • 0 like

Can't download my bill

Hello I know others are having the same problems but this is the only way to get a response from TT.I go on the website to get my bill click My Bills arrow and get the spinning wheel of nothing... and nothing else ever.This is not the first time. Don...

BridgeL by First Timer
  • 198 Views
  • 1 replies
  • 0 like