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Billing
Want to know how to access your bill online, upgrade your package or share with the community how you're saving money with TalkTalk then this is the place for you.
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Forum Posts

Being overcharged by 10 pounds on mew contract

Hello Our previous contract expires in April. We received an email saying we could sign up for a new contract for around 29 pounds. We clicked the link to do this but never heard back from you. We are now being charged about 39 pounds a month. Can yo...

Cyneliam by Participant
  • 68 Views
  • 2 replies
  • 0 like

Account still not showing new bill .....

Got a new contract deal for fibre 65 £24.95pm 18month on 2nd June live date was 27th june all installed etc but account still shows old bill/contract. When i went on chat help they said will update on live date but it is still not updated. I want to ...

juliemg by Team Player
  • 65 Views
  • 1 replies
  • 0 like

RE: Thinking of leaving as got a better off from another ISP

Thinking of leaving as got a better off from another ISP?what is the best way to leave ?? as a isp has a better offer than i currently have as it includes a mobile phone contract to for the same price i am pay now for just any time calls and 150fibre

hosay299 by Philosopher
  • 153 Views
  • 6 replies
  • 0 like

confirmation of is my bill fair order

Hi can I have some confirmation off my new reduced price deal from is my bill fair that was done in may 25th that for reduced price for £30.50 for 24 month contract I signed up in may with is my bill fair. When will my new contract be activated at th...

terrys2207 by Conversation Starter
  • 134 Views
  • 3 replies
  • 0 like

Online payment through my account

I pay by direct debit, but this month I had to extend my payment date. I was told by an adviser that I would have to make a card payment through my account for this month. I have tried this several times, making sure the details are correct but keep ...

rico71 by Team Player
  • 151 Views
  • 5 replies
  • 0 like

Remove TV from bill

I cannot find anywhere on website to remove TV from the bill.I would like to remove TalkTalk TV from my bill. I haven't used the service in a long time and it is just an additional £4 that's never been used. Thanks

Billed an engineer charge that shouldn't have

Hi. I had an engineer out to fix my fibre, The line needed resetting and apparently TalkTalk could have done it at their end. I now have a bill for a visit that wasn't my fault, the bill came with 4 days notice and can't pay the extra. Help

Credit not applied to latest bill

Recently had a long lasting issue with my landline which meant various engineer visits and a months or so with no line and slow broadbandDuring this time I received two notifications, via text and email, that two credits of £25 each would be placed a...

CPF123 by Participant
  • 132 Views
  • 5 replies
  • 0 like

Bill not adjusted after no landline service for 15 days

I had no service on my landline for 15 days from 27 April to 11 May 2022 but my bill has not been adjusted to reflect this. I do not expect to pay for a service I have not received. I have been charged the same as usual. Please can you help?

birdsong by Team Player
  • 93 Views
  • 2 replies
  • 0 like

Automatic Compensation following loss of service not received

On the 25th March I reported to TalkTalk that my telephone line had gone down two days later my broadband also went off, following an investigation by Openreach it was revealed that a dig was needed to repair the fault. The fault was finally repaired...

ajmay by Chatterbox
  • 112 Views
  • 3 replies
  • 0 like

Billing

I have just received a standard letter saying: "Every month we send an email to (my email address) letting you know your bill is ready to view. We recently wrote asking you to update your details to make sure these messages get to you, but it still l...

Ebill notification cannot be sent to a Talktalk email address

Please please can someone review the decision to no longer allow ebill notifications to be sent to Talktalk email addresses. I'm pretty sure that this decision hasn't been communicated to me or any other customer and the first time I've been made awa...

webbew01 by Popular Poster
  • 123 Views
  • 2 replies
  • 0 like

Resolved! Future Fibre 900 upgrade but no billing

Hi,I was upgraded to Future Fibre 900 on 27th May, with my usual billing date being the 6th of the month. Nothing has been taken from my account so I am wondering if the billing date has been changed. I called support and was told to check the MyAcco...

Thedude by Team Player
  • 290 Views
  • 9 replies
  • 0 like

Talk Talk TV

How do I stop being billed for Talk Talk TV as I don't have a Set-Top box

Amazon Tech Package

Renewed my contract in February, waited the time given and have not been sent my Amazon code. Code was due to arrive by email 16th May 2022

porting number to another company

i am wanting to port my number to another company but talktalk keep stopping the porting procedure because they say there is an address problem. I went onto my account and printed my bill and gave that to the new company who have tried twice using th...

trilock by Chat Champion
  • 339 Views
  • 16 replies
  • 1 like

Phone boosts increased by £2 without any notification

Today I found my bill had increased by £2.00. This appears to be for phone boosts - now billed at a whopping £16 per month. I had not received any notification about this increase, either by letter, text or email. It appears if I want to keep using m...

GBy123 by Whizz Kid
  • 177 Views
  • 3 replies
  • 0 like

Billed for free unlimited UK calls boost

Hi. On my latest bill I have been charged £16 for the unlimited UK calls boost which I should be receiving for free. I previously had the boost for free which expired on May 31st, so I rang on the loyalty department the next day June 1st, and they ki...

Benrp by Conversation Starter
  • 155 Views
  • 4 replies
  • 0 like

Hi

Can you please help me? I payed my bill in full. But, now I’ve received an email saying that I haven’t payed my bill yet! Can you please sort this out for me? Thank you in advance!! As I’ve been so stressed out because I even checked my receipt, sayi...

Talk Talk transparency of deals problem

So I get an email telling me my pricing is going up all of £2.37 which isn't much to most people but in the current climate we are in, I think crap it must be across the board. So I check the deals and currently there's a massively cheap deal going o...

My Bills

When I click on View Bill, nothing happens, just a blank Body page. Even if I go on Previous Bills and select a Bill, click on it, I don't see the Bill. I can't even see my Package deal to check my boosts or to add any boosts, nothing!Can you please ...

£2 charge for free deal, plz help

Hi just received my current bill. Tried to log into my account to see what the extra £2 was for ( it's not the price increase) but then remembered I had received a standard email saying unlimited calls boost was Increasing my £2. I am on a free unlim...

Final Bill

Hi, I have asked repeatedly for a final bill which I'm yet to receive. I only switched to Now Broadband on 16th of May after TalkTalk put up my bill which I questioned on chat with someone as I was sure I was in a fixed 18 month contract with 6 month...

delboy41 by First Timer
  • 209 Views
  • 6 replies
  • 1 like

Equipment return charge

I received an email informing me I had missed a returns deadline yesterday and would incur a £50 charge on my next bill. Apparently TalkTalk have been in touch to remind me of the return over the past few weeks, but this is the first email I've seen!...

TButler by Team Player
  • 249 Views
  • 4 replies
  • 0 like