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Get tailored support with your TalkTalk account and bills.

Just paid my bill, after it arrived a day later than the due date

Culchi
First Timer
Private Message TalkTalk
Message 3 of 3

As it says in the title, I didn't get the bill until today, with the due date being yesterday. I trust Talktalk will take this into consideration when they go to slap an extra £15 on my next bill for late payment?

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi Culchi

 

I have checked your account and there are no pending fee's showing, we will need to wait for your next bill to be produced on the 18th of April.  

 

It will also show in My Account on that date. 

 

Regards

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 3

Was this a paper bill, @Culchi ?

 

As Royal Mail gets slower and slower....you are at risk of these bills arriving late.

 

If you sign up for online billing, this situation is more likely to be avoided.

 

You can also sign into My Account to check what is due.

 

Staff will respond after the weekend. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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