Get tailored support with your TalkTalk account and bills.
Hi,I'm very concerned regarding several phone charges on my account.We never use the home landline, we don't even have a handset in the house.I've contacted talktalk several times but no reassurance that my issue is being investigated or the outcome/...
I received an email today saying that "in line with your terms and conditions, the price you pay each month will increase by the Consumer Prices Index (CPI) rate of inflation +3.7%. This means that from 23rd April 2025 your package will go up by £1.4...
Hello, my transfer from TalkTalk to Vodafone Full Fibre should have taken place on 13 February, however the engineer did not show up and the transfer was postponed.The switch successfully took place on 18 February. However, on the same day TalkTalk c...
I am having a problem with understanding your process. I now understand that I might owe something but when I left I had a message to say what I would owe would be less than £1. I never received anything to pay this. The first contact from TT was yes...
My current contract ends on 15th March and I have just completed an order with a new provider to switch services (provisionally) on 12th March. On submitting the order I received an email from TalkTalk stating:"Your full fibre service will end on: 26...
With the half price offer expiring on Now TV I cancelled all 3 items on my account. This was done in January. However I have just received a bill with all 3 services active still and still half price. The only thing that should be on my bill is the f...
I signed up to full fibre 900 which should have Total Home Wi-Fi included at no extra cost. However, so far the service has been a disaster. Router didn't arrive. I had to chase 3 times and each time I got lied to saying it would be there that day. I...
Have been charged £75 for an engineer’s visit on my recent bill. was without he internet for almost a week and a half. The router wasn’t working. Had established it was the router but an engineer was sent out and said needed a new router as the old o...
I am thinking of changing to full fibre (150) but need to keep my landline for incoming calls from our Australian side of the family, as landline to landline is their cheapest way of phoning us. Will this cost me a monthly fee or is it free as it wil...
After a long chat with three or four people I decided to stay with Talktalk and renewed my contract after negotiating the monthly charge down to £24 per month, I was going to change to Sky or Now as both were offering good deals. After checking my bi...
Sorry if this is obvious but I have broadband with TalkTalk and have had a BT phone line for forty years. I pay monthly land line charges to BT but I never make any calls as I use mobile phone. Do I still need to keep paying BT to keep the number for...
I have been told to contact you to ask that my bill be dropped to a low income user
Hi,I recently received a threatening email from TalkTalk to pay up "To avoid any further debt recovery and impact on your credit rating". Not only was I never told about this bill, as I have previously paid my final bill and closed this account, but ...
Hi, I left TalkTalk yesterday. Please advise how and when I will receive my final bill and when I can expect to receive my returns bag. i wish both matters to be dealt with promptly with no errors involved.
Hello. I contacted Talk Talk on 19.1.2025 as I had no WIFI After a number of hours of checks I was told that an engineer would be sent and not to worry as there was no charge to me. When the engineer arrived on 21.1.2025 he spoke to Talk Talk to conf...
Why am I being charged £12.65p for anytime calls when my contact is for free calls at all times
Have tried to renew my current fibre65 package but after putting address in it says it can’t renew the package I am already on ! Error was checking the line speed. Haven’t received a renewal email yet. Renewal price is cheaper but can’t do it
I have an active direct debit for talk talk showing on my online banking, last payment taken 31/12/24 however talktalk are saying I have no direct debit in place and that I have an overdue payment since 30/01. I have since made a payment by card to c...
I currently have an outdated router that I pay £50 a month for, I wanted to switch to a £26 for full fiber 150 plan, I need help figuring out how.Youre regards.
Hello, I'm posting here in an attempt to get an actual response to approximately 3 hours worth of calls over the last few days. I was a customer with Talk Talk nearly 5 years and was experiencing Slow internet on my Broadband which was FIBRE 65 Contr...
Hi there, My broadband ended on 27Dec2024 but it took several weeks to receive the bag for returns. Unfortunately, due to family situation we cannot return to the property to look for and retrieve old router for a few more weeks. Is there a strict 30...
Why can't I view my phone call list so I can check calls?
Why was my December bill so high?
What does monthly allowance meanwhy can’t I see an itemised list showing the numbers I supposedly callwhy am I charged for mobile calls. I do not have a mobile account with TalkTalkI honestly can’t wait for my contract to finish has to be the most un...
In December our internet stopped working. I called support and was told there was a local outage and it would be restored in a few hours. The next day it was still down. I was told it was taking longer to fix and exchange. A few more days and I was t...