my bill
my bill went up 20 pounds in 1 year and i don.t use any boosts
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my bill went up 20 pounds in 1 year and i don.t use any boosts
Hi Lads and Lassies, Two days ago I received an email from you lovely chaps offering me a pretty good deal to renew my contract for another 24 months. My contract was due to expire in January I phoned the number on the email and the lovely lady on th...
Hi I hope someone can help me. I raised the above complaint on 06/12/24 and so far I have not received any response despite the promise of a response within 72 hours. The complaint is as below: My father died on 10/08/24. I notified you of his death ...
Hello,I hope you are doing well. I was contacted on Trustpilot to reach out to you on here regarding an issue with my broadband service.I recently switched my broadband to Zzoomm Broadband using the new one-switch service. I was experiencing poor sig...
I have an ongoing issue with TalkTalk. There is a complaint on the account and escalations. I switched to the new full fiber broadband with Sky. They set the broadband live on 20th of November. Also Sky confirmed that on 20th of November at 14:44 the...
I am 72 years old and am on pension credit.How do I get my bill reduced?
Just received the message from talktalk saying "We've noticed your recent Direct Debit payment of didn't reach us, and your bill payment is now overdue."...."Because your payment didn't go through on time, we've had to add a £12.50 admin fee to your ...
Hi,Last month's bill included a 50p charge for a two second call to the Speaking Clock.I believe this to be a rogue call initiated remotely.I would be grateful if you could apply an appropriate credit to my account.Thanks.
Engineer booked on 21st Oct, and visited on 28th Oct. I am billed for £75.The fault was static on the line. Static was cleared and we were moved onto another line.There was no fault with the socket or inside the property.We have tried twice to ring t...
Can I get a reduction on my broadband bill with talktalk if I am claiming enhanced mobility pip? I see BT offer something. Regards Sam
Hi,Out of contract shortly on fibre 150, we've recently received a letter detailing the options and information around price rises We can stay out of contract and pay the cpi % increase each year, or a new contract and the fixed £3. I always thought ...
I have recently found out from Openreach that I can now get FTTP internet to my home. With this in mind it maybe time to bid TalkTalk farewell. This is purely because I could be offered a 30 day contract with another provider and I would prefer this ...
I switched broadband provider from talktalk to Vodafone. (As I had unresolved broadband issues with talk talk and nothing was working) I initially told talktalk I wanted to give notice, but they said to just sign with another provider and they (new p...
Why are my bills always for a different amount when I agreed to pay £29.95 per month
Hi, I'm trying to work out why my renewal price for Fibre 65 is quoted at £35.95, but if I were a new customer I could get it for £28? I know you do special prices for new customers but that's a 28% uplift for loyalty. I've been with TalkTalk for yea...
The bill is supposed to increase every April from what I can see. So why has my bill increased by £12~ from April until now after the original increase. £5.11 in July and £6.74 in August?
Help needed please, possibly from Arne. On 16/11/24 I was emailed a TalkTalk bill which showed a 77% increase! Because I'm in contract until April '25 and had no email to advise of change, this seemed such a blatant, simple error that I took it up by...
I am writing about my charges re telephone calls as I hardly use my phone please will you consider my staying at $8 per month until my contract ends in April. I am 84 years old and find the new monthly charge very expensive. I know my contract ends n...
Hi there I'm writing on behalf of my parents (long term TT customers, their account details are in my private notes) They came to the end of their previous contract at the end of September, and received a call from the loyalty team on September 26 20...
I'm a former Shell Broadband customer now with TalkTalk. On 11/09/2024 I got an email saying:"Your Fibre 65 contract, which includes broadband and line rental, priced £25.44 per month, ends on 5 October 2024. In order to make sure you're getting the ...
Why is give me extra charge
£147.00 is very excessive for 1 month this must be for 3 months
Hi GuysDue to really bad customer service on the phone trying to get fibre installed, i decided to move suppliers. I cancelled my DD and now need an up to date final bill to pay. I have tried to call customer service, but as usual, I have been waitin...
I've had no bill from talktalk, and cut my Internet.I logged on and paid £270(just to be sure).I have found out I paid thr money into a dormant account.Very poor software engineering
I spoke to TalkTalk’s live chat regarding the broadband box on the outside of my property being deteriorated and in need of replacing as rain water was getting inside it. I provided images on the box. The Live Chat agent said they need to run tests t...