Hi there I'm writing on behalf of my parents (long term TT customers, their account details are in my private notes) They came to the end of their previous contract at the end of September, and received a call from the loyalty team on September 26 20...
I'm a former Shell Broadband customer now with TalkTalk. On 11/09/2024 I got an email saying:"Your Fibre 65 contract, which includes broadband and line rental, priced £25.44 per month, ends on 5 October 2024. In order to make sure you're getting the ...
Why is give me extra charge
£147.00 is very excessive for 1 month this must be for 3 months
Hi GuysDue to really bad customer service on the phone trying to get fibre installed, i decided to move suppliers. I cancelled my DD and now need an up to date final bill to pay. I have tried to call customer service, but as usual, I have been waitin...
I've had no bill from talktalk, and cut my Internet.I logged on and paid £270(just to be sure).I have found out I paid thr money into a dormant account.Very poor software engineering
I spoke to TalkTalk’s live chat regarding the broadband box on the outside of my property being deteriorated and in need of replacing as rain water was getting inside it. I provided images on the box. The Live Chat agent said they need to run tests t...
On Sunday I renewed my Talktalk contract and have noticed 'call diversion" on the add ons at £3 a month. I can't remove it from my account myself. Can I have this removed off my package as I don't want to pay for this feature (and didn't see it on th...
I'm writing this on behalf of my elderly dad from his account: His home broadband and phone contract ended last year, been paying extra, didn't know - but happy with the service so trying add International Max boost. In the offers and upgrade section...
My phone was dead for a good month and I had more than one engineer visit to fix it. They ripped up the pavement and replaced a junction box and ran a new cable to the house in the end. I was compensated £60 - I had spent a similar amount on topup ca...
I'm being wrongly charged for a missed engineer visit on 10th September.I had three engineer visits on 6, 9, and 13th September. No engineer visit on the 10th.
My bill is too high. I accepted to be placed on £28 a month and have noticed that l am charged £35— a month
Hi I've given up on my Youview box now Netflix will not be available & the box is now disconnected.I wish to cancel the £5 p.m. charge for MyTV but this seems only possible by phoning.I never get thru on the phone! There must be a simple way surely?M...
I started 23/8 have been charged two months of broadband and call packagei know I owe days 23/8-27/8 which is on the bill but added extra
I am being charged an extra £12.65 than my package total.My bill shows apart from the unlimited UK Calls Boost I'm also charged for Anytime Calls (£12.95).
I'd like to cancel the unlimited UK calls boost on my account. I don't use it. Never have. Frustrated that it's so hard to remove from my account - why is it not included in telephone self serve section? In the packages and services section under My ...
HiI have had this account for several years and used recurring card payments. Through July and August I had several very confusing emails and text messages around issues with Talktalks recurring card payment systems (very confusing ones saying there ...
So i payed my bill last wk. 3 atemps talk talk have tried takeing money out when already payed . Now says i have a admin fee of £12 as not payed aparently . Not happy at all .
Hi, my husband passed away last year and TalkTalk have just managed to transfer ownership of the account to me. This morning I had a letter addressed to my husbands executor (which is me) saying that a refund is due from his account. Only problem is ...
I am leaving on 3rd Oct, full notice givenI am charged - Fast Broadband 23 Sept - 3rd Oct £7.56 (contract price, £12.08 otherwise)Fast Broadband 4th Oct - 22nd Oct £20.10 (out of contract price)£27.66 total Can you confirm I'll be refunded for the no...
Can someone please contact me and confirm some things for me please. I have been disconnected from your service by another supplier, not at my wish. I have no service from you and my account shows disconnected. If I just go to another supplier now wi...
I have recently been switched to Talk Talk from my previous supplier Shell. I have never before had a problem with direct debits, however I have just received a text saying that my direct debit could not be collected despite plenty in my bank account...
Have emailed but you get standard reply need to talk to someone that knows what they are doing and not a person that answers questions which are pre wrote down.being charged for call out and router when i have copy of txt talk that went on for 1 hour...
When I queried why my 1st monthly TT bill in August (following the transfer from Shell)l was £26.86 - £7.79 more than I was paying Shell each month (£19.07)-it was said to be because of an adjustment in the payment date so I had to pay that much more...
Why am I being asked to make a payment on line? This has never happened with She'll.