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I am thinking of changing to full fibre (150) but need to keep my landline for incoming calls from our Australian side of the family, as landline to landline is their cheapest way of phoning us. Will this cost me a monthly fee or is it free as it wil...
After a long chat with three or four people I decided to stay with Talktalk and renewed my contract after negotiating the monthly charge down to £24 per month, I was going to change to Sky or Now as both were offering good deals. After checking my bi...
Sorry if this is obvious but I have broadband with TalkTalk and have had a BT phone line for forty years. I pay monthly land line charges to BT but I never make any calls as I use mobile phone. Do I still need to keep paying BT to keep the number for...
I have been told to contact you to ask that my bill be dropped to a low income user
Hi,I recently received a threatening email from TalkTalk to pay up "To avoid any further debt recovery and impact on your credit rating". Not only was I never told about this bill, as I have previously paid my final bill and closed this account, but ...
Hi, I left TalkTalk yesterday. Please advise how and when I will receive my final bill and when I can expect to receive my returns bag. i wish both matters to be dealt with promptly with no errors involved.
Hello. I contacted Talk Talk on 19.1.2025 as I had no WIFI After a number of hours of checks I was told that an engineer would be sent and not to worry as there was no charge to me. When the engineer arrived on 21.1.2025 he spoke to Talk Talk to conf...
Why am I being charged £12.65p for anytime calls when my contact is for free calls at all times
Have tried to renew my current fibre65 package but after putting address in it says it can’t renew the package I am already on ! Error was checking the line speed. Haven’t received a renewal email yet. Renewal price is cheaper but can’t do it
I have an active direct debit for talk talk showing on my online banking, last payment taken 31/12/24 however talktalk are saying I have no direct debit in place and that I have an overdue payment since 30/01. I have since made a payment by card to c...
I currently have an outdated router that I pay £50 a month for, I wanted to switch to a £26 for full fiber 150 plan, I need help figuring out how.Youre regards.
Hello, I'm posting here in an attempt to get an actual response to approximately 3 hours worth of calls over the last few days. I was a customer with Talk Talk nearly 5 years and was experiencing Slow internet on my Broadband which was FIBRE 65 Contr...
Hi there, My broadband ended on 27Dec2024 but it took several weeks to receive the bag for returns. Unfortunately, due to family situation we cannot return to the property to look for and retrieve old router for a few more weeks. Is there a strict 30...
Why can't I view my phone call list so I can check calls?
Why was my December bill so high?
What does monthly allowance meanwhy can’t I see an itemised list showing the numbers I supposedly callwhy am I charged for mobile calls. I do not have a mobile account with TalkTalkI honestly can’t wait for my contract to finish has to be the most un...
In December our internet stopped working. I called support and was told there was a local outage and it would be restored in a few hours. The next day it was still down. I was told it was taking longer to fix and exchange. A few more days and I was t...
i am being charged almost £250 for talktalks mistake. i had agreed to a new contract but then i called up within an hour to cancel the new order + contract which was confirmed by the cancellations team that i would not be charged a cancellation fee b...
I am unable to log into my talk talk account. I have tried different browsers, clearing everything, password less access and resetting my password but not thing works. I keep getting the message that for technical or security reasons I cannot log in ...
I have been charged for dialling the "speaking clock" twice in the one day ??? I never phoned the speaking clock once let alone twice .How can I fight these charges on my bill ?
I have received my bill to which has a £75 charge from an engineer visit which I was told I wouldn’t be charged on the phone to arrange this. The only was I would have been charged is if I cancel or missed it which I didn’t. The fault was completely ...
My wifi stopped working over a week ago. It took me 4 hours with poor connection to get this message through to tech support 'experts' who told me to turn it off and on again several times. Eventually they arranged to send out an engineer. He turned ...
Many years ago we had account with Tiscali and the family all had tiscali email addresss, which they all still use. We then moved away from Tiscali, and several years ago started being charged £50 a year by Talk Talk to keep the email addresses valid...
Basically I’m being charged for phone calls I do not make. Never use my landline.over months the same number and less than 24/20 seconds per call. Talktalk say I’m using phone.I am not. So what is happening.?every month call charges vary from £1.99/£...
Is Talk Talk's 'Fixed Price Plus' still available, whereby when taking out a new contract or renewing an existing one, an additional monthly amount could be paid which would replace the annual price increase each April, so the amount you pay remains ...