I had a bill issued on 11th September 2025, where I was charged incorrectly for an engineer visit - after the engineer confirmed that it was not my fault and it was either an issue with TalkTalk's infrastructure or with their router. Spoke to TalkTal...
Executed a payment extension via my account - it didn't take and I had to use the live chat plus £12 extra charge for the indian live chatter to disable and re-enable the extension for it to "take". A day or 2 goes past and my internet cuts out in th...
Executed a payment extension via my account - it didn't take and I had to use the live chat plus £12 extra charge for the indian live chatter to disable and re-enable the extension for it to "take". A day or 2 goes past and my internet cuts out in th...
Hi. My latest bill dated 28th December is higher due to £18.96 of calls to EDF Energy 0333 numbers being charged as SERVICES G21. These were advertised as standard-rate calls and I wasn’t warned they would be chargeable. I’m disputing these charges a...
PERSONAL DETAILS REMOVED FOR SECURITY. I DON'T KNOW WHERE TO SEND THIS EMAIL INFORMATION, so I respectfully request that you forward it to the appropriate person. Thank you very much. I am very sad, ladies/gentlemen, after many, many calls and hours—...
I just noticed from another thread that the annual increase for customers on Variable price contracts will be £4 from April 2026.I also saw a mention that the "Fixed Price Plus" promotion is no longer available.I renewed my broadband contract for 24 ...
Just had an email confirming that my account is being taken over by Utility Warehouse.The email states I can leave with no termination fees any time up until 30th November. Just to clarify does this include customers who are still under contract with...
Was wrongly charged for an engineer visit, spent a hour today on the chat thing on website and was told I would get the money credited to my account. Bill is due to go out next week and charge is still showing, trying to sort it on chat again now but...
After having lots of problems I've left talktalk.Before leaving I started a new 24 month contract but then decided it wasn't for me so I gave notice to leave within the 14 day cooling off period.My final bill was £244.48 with termination chargeswhivh...
Transferred to sky on the 3rd of October. As in, broadband went live with sky the morning of the 3rd. Talktalk sent an email prior to this stating that I was leaving and my final bill l would be £5.03p. I've just received a bag to send the router bac...
I called the automated payment line from my O2 mobile to pay my 100 year old grandmas landline phone bill, it took all my card details but not my grandmas account or bill reference, it's now taken that payment from my bank but it didn't pay off the b...
hi,i spoke to talktalk on 4th September asking them to terminate my line, as i now have fttp from another provider up and running. i have had a few emails stating my transfer will go through on the 6th October, and i will keep my number. can a staff ...
If my contract runs out in march and I take out a new one will I have to pay the £3 increase in april
On 25/06 I received an e-mail from TT with offers to extend my 150 VOIP contract which was due to expire on 04/08. Using TT chat line I accepted an offer to extend for 24 months at £27 per month and received appropriate contract docs. All fine and th...
I entered a new contract in July on the phone and thought that I was fully prepared for my upcoming payments for the next two years. Now in September my bill is going up as the loyalty discount is expiring. This was the first time I have heard of a l...
The £75 credit promised has still not been credited to my account.please investigate and contact me asap.regardsLes Scholes
The £75 credit promised has still not been credited to my account.please investigate and contact me asap.
Last month my broadband service had become unusably intermittent. I ran the fault check process online which said there was a fault which would require an engineer to call. When the engineer arrived he went straight to the cabinet in the street and f...
I've been with Talktalk since dinosaurs roamed the earth, but for some reason, as my 18-month contract for Fibre 150 VoIP nears its end, TT won't/can't offer me a data-only contract. I'm not inclined to pay for a service I don't need, and I can get d...
Hello. I've come to the end of my contract and want to extend, but there is no option to remove/uncheck the £16 Unlimited Calls boost. I never use my landline so have no need for this. Can someone assist? Thanks, Richard
Today I received an email from TalkTalk informing me that my existing Fibre 65 (which I'm happy with as is) contract will be ending soon and offering me another 24 month one with a simple renewal process. I was 'surprised' to see the 'simple' renewal...
My contract is coming to an end and I decided to start a new 24mth contract. Initially I attempted this through the link on an email sent to me and it all looked to be completed, contract and terms sent over. But a week later I was still getting emai...
Hi, I renewed my contract to fibre 35 on the 29th July, The contract documents I downloaded and agreed to stated TalkTalk TV would cost 0.00. I Have just logged into my account to see if the renewal is complete and it is stating it is charging me 5.0...
Is it possible to keep and use e-mail addresses for a good length of time (or indefinitely) after leaving TalkTalk for another service? If it is, then I've a few other questions:For how long can one keep the addresses - is it a fixed period or indefi...
Hello, i have a query.I deal with my grandmother's bill monthly. and i always see broadband being mentioned in her bill. " services paid, tv, broadband & calls" the thing that's confusing me is that she has no broadband and no TV packages. she only h...