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Changing my router

Samaneh-
Newbie
Private Message TalkTalk
Message 2 of 2

I currently have an outdated router that I pay £50 a month for, I wanted to switch to a £26 for full fiber 150 plan, I need help figuring out how.

Youre regards.

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1 REPLY 1

Gliwmaeden2
Community Star
Private Message TalkTalk
Message 1 of 2

The router will have come with a package that's now out of its minimum term contract. 

 

Use the main Talktalk website to check whether full fibre is available in your area, and check also in "offers & upgrades" in My Account, @Samaneh-.

 

You can also speak to Talktalk directly on 03451 720088 or Chat. Check opening hours near the bottom of this link:

 

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

 

Renewing your contract anyway should bring the price down.

 

To upgrade:

Some fibre150 services can use the Hub2  - if you want to keep the use of your phone number, you must ask to have VOIP with your order  - it can't be added later.

 

If they send an Eero rather than the Hub2, you'll also need them to send you a digital voice adapter. 

 

If the router you already have has a phone slot in the back, among the other slots, you already have a Hub2 and won't necessarily need a new one.

Gliwmaeden2, a fellow customer.
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