i'm currently on a Fibre65 contract. i get a mail saying i'm going to get full fibre, 2x speed for free, and it's gone live, currently showing me around 150mps speeds. literally 2 days later, i get a mail about new contract offers. the cheapest is "a...
My Fibre 65 contract expires at the end of March and I was looking forward to checking the offers, unfortunately the best I got available on my talktalk account is £30 Increasing to £33 from April 2025 then to £36 in April 2026. A quick look at TalkT...
I've pretty much had enough of TalkTalk, I'm leaving my property and thankfully where I'm moving to has far better choices than what I'm currently on. So my plan is to cancel, I've just paid for this month and as I'm not on a contract my plan is to j...
My TT contract ends on 17th March, so I sorted another supplier out to start on the 17th.I then tried to contact via chat to cancel my TT service and any renewal, they were not helpful and did not solve my issue.I then received emails from TT confirm...
2 weeks ago, I received an email asking if I wanted to renew my contract for another two years. I do, but I ticked or clicked on the wrong box, I cannot find a means to contact and correct. Live chat is not connecting for me.
Hello! I've been disconnected due to a missed payment. My account is now in credit as I have paid, yet I still have no connection. How long does reconnection take?
Have tried to renew my current fibre65 package but after putting address in it says it can’t renew the package I am already on ! Error was checking the line speed. Haven’t received a renewal email yet. Renewal price is cheaper but can’t do it
I currently have an outdated router that I pay £50 a month for, I wanted to switch to a £26 for full fiber 150 plan, I need help figuring out how.Youre regards.
I signed up in August and was due to receive a welcome voucher of £75 from amazon which should have arrived by the end of December at the latest. At the time of writing I have chased 4 times and each time was told it had been escalated and I would re...
Hello,Does the 14day cooling off period start when I accept the contract or when the service goes live? I was due to move to plus net but your loyalty department called and i agreed to stay with a new deal that included a upgrade to full fibre 150 wh...
Hi.Please bear with me... explaining all this to another operator over the phone would be soul destrying. As it's somewhat complex, I'd rather relate the problem as concisely as possible in print. I see that some things do get sorted out or alliviate...
Hello,I started a new contract and I'm still billed old amount (per the previous contract). I was explicitly told that the next (current) bill would be the new amount (less). How can I get this fixed?I would also like to know why I can't find any con...
Is Talk Talk's 'Fixed Price Plus' still available, whereby when taking out a new contract or renewing an existing one, an additional monthly amount could be paid which would replace the annual price increase each April, so the amount you pay remains ...
What happens to my account when I move to another address still in contract?
I hope the support team sees this and responds. I am currently being billed monthly for two broadband contracts. Back in October 2024, Talk Talk was unable to install full fibre for me so I decided I would switch to Virgin Media. I spoke to Talk Talk...
Hi, just been talking to Chris, 6/1/25, from about 2.30pm - 3pm re. sorting out my elderly parents account. He was brilliant. Unfortunately as I rang from my landline I was unable to 'rate' his call, with no facility to receive texts to tell everyone...
I'm being hounded by Talk Talk and a company called Moorcroft about an account I don't know anything about. If its a mobile - I've never been with Talk Talk but the same Mobile provider since 2009 - and It's not Talk Talk. It seems to relate to phone...
After starting the process of moving to another provider I agreed to stay with TT. Speaking to an agent on the phone, part of the offer I accepted was a £80 voucher. Contract emails came through but nothing regarding the voucher.I understand there is...
Hello, I have never wanted to cancel my subscription, all of a sudden you are sending me an email that I have to pay an amount because I cancelled my subscription. I previous also sent an email, that I am not canceling my subscription.
My contract ends on 24th January 2025. Am I correct in thinking there will not be any Early Termination charges if I now transfer to a different ISP as there are less than 30 days before the end of the contract?
Hi Lads and Lassies, Two days ago I received an email from you lovely chaps offering me a pretty good deal to renew my contract for another 24 months. My contract was due to expire in January I phoned the number on the email and the lovely lady on th...
I have been billed for a full month of payment even though, when I cancelled and got the confirmation of cancellation, it said I owed nothing. I'm also still due to be billed AGAIN at the end of December Been threatened with collections and a bad cre...
Hello,I hope you are doing well. I was contacted on Trustpilot to reach out to you on here regarding an issue with my broadband service.I recently switched my broadband to Zzoomm Broadband using the new one-switch service. I was experiencing poor sig...
Do I have to pay an early exit fee if I switch from TalkTalk one day before my contract end date? The only confirmation I received about early exit fee was the date TalkTalk received notification of switch request (2nd of December) instead of using t...
Can I get a reduction on my broadband bill with talktalk if I am claiming enhanced mobility pip? I see BT offer something. Regards Sam