I have been offered a new 24 month contract for the same service with a price increase of £3 each year.I clicked to accept the offer which took me to a page saying that I'd agreed to pay the CPI + 3.7% annually, not by £3. So I cancelled. Tried it ag...
I'm on a fixed price plus contract but I've just received this month's bill and they have increased my price.I had an email a few months ago saying prices would be increasing but I was assured on here and live chat that as I was on a fixed contract m...
When running a speed test through MyAccount, the correct contractual guaranteed speed is quoted on the speed test result, but the graph of sync speed over the last week shows a much lower guaranteed speed boundary line Speed test result displayed is ...
I was promised a prepaid Mastercard when renewing with talktalk but have never received this. How do I escalate?
I've just received today, 7-4-2025, an emailFrom: TalkTalk Customer ServiceSubject: Bill, we've made the changes you asked for. As usual, this email address is non-replyable (i.e. not monitored) This is part of the email:---abc Further below, it has ...
Hello,My account still shows the old Broadband package even though the new go live date was 24th March and the engineer came and moved everything over.There seems to be a broadband boost added on which I did not ask for (I think this was added as our...
Hi, my contract is ending on the 11th April and I have just paid my last bill before my broadband price increases. If I was to swith before the 11th April will I be charged a termination fee.
I received an email today saying that "in line with your terms and conditions, the price you pay each month will increase by the Consumer Prices Index (CPI) rate of inflation +3.7%. This means that from 23rd April 2025 your package will go up by £1.4...
Hi I am trying to change my package. Cannot renew on line, cannot get through by telephone. BOT couldn’t put me through please help
I received the message about price increase:Therefore, in line with your terms and conditions, the price you pay each month will increase by the Consumer Prices Index (CPI) rate of inflation +3.7%. This means that from 15th April 2025 your package wi...
I am having a problem with understanding your process. I now understand that I might owe something but when I left I had a message to say what I would owe would be less than £1. I never received anything to pay this. The first contact from TT was yes...
How difficult is it to get a copy of your welcome pack? I'm needing it to show my name, address and start and finish date of my contract. Cannot find it online.
I placed an order for Full Fibre 900 via TopCashBack as they had a £100 cashback offer, there is still nothing tracking on my TCB account even after the fibre install went live. I have tried to log a missing cashback claim but it needs an "order numb...
Before we had the physical full fibre connected I was on Package Fibre 35, I seem to have been upgraded to Fibre 150 for some reason without actually asking for it. Could somebody please explain why. Cheers Dave
Hi guys, I wanted to ask if you have any idea of how long it'd take for the final bill post-disconnect to be issued? I sent my termination request on the 24th of January, I returned my router shortly after (context https://community.talktalk.co.uk/t5...
i'm currently on a Fibre65 contract. i get a mail saying i'm going to get full fibre, 2x speed for free, and it's gone live, currently showing me around 150mps speeds. literally 2 days later, i get a mail about new contract offers. the cheapest is "a...
My Fibre 65 contract expires at the end of March and I was looking forward to checking the offers, unfortunately the best I got available on my talktalk account is £30 Increasing to £33 from April 2025 then to £36 in April 2026. A quick look at TalkT...
I've pretty much had enough of TalkTalk, I'm leaving my property and thankfully where I'm moving to has far better choices than what I'm currently on. So my plan is to cancel, I've just paid for this month and as I'm not on a contract my plan is to j...
My TT contract ends on 17th March, so I sorted another supplier out to start on the 17th.I then tried to contact via chat to cancel my TT service and any renewal, they were not helpful and did not solve my issue.I then received emails from TT confirm...
2 weeks ago, I received an email asking if I wanted to renew my contract for another two years. I do, but I ticked or clicked on the wrong box, I cannot find a means to contact and correct. Live chat is not connecting for me.
Hello! I've been disconnected due to a missed payment. My account is now in credit as I have paid, yet I still have no connection. How long does reconnection take?
Have tried to renew my current fibre65 package but after putting address in it says it can’t renew the package I am already on ! Error was checking the line speed. Haven’t received a renewal email yet. Renewal price is cheaper but can’t do it
I currently have an outdated router that I pay £50 a month for, I wanted to switch to a £26 for full fiber 150 plan, I need help figuring out how.Youre regards.
I signed up in August and was due to receive a welcome voucher of £75 from amazon which should have arrived by the end of December at the latest. At the time of writing I have chased 4 times and each time was told it had been escalated and I would re...
Hello,Does the 14day cooling off period start when I accept the contract or when the service goes live? I was due to move to plus net but your loyalty department called and i agreed to stay with a new deal that included a upgrade to full fibre 150 wh...