Help needed please, possibly from Arne. On 16/11/24 I was emailed a TalkTalk bill which showed a 77% increase! Because I'm in contract until April '25 and had no email to advise of change, this seemed such a blatant, simple error that I took it up by...
Hello…my contract is about to end. Can you please tell me what date I am paid up to and on what date can I switch.
Hello, After a couple of months of interference on the phone line and internet connection dropping off sporadically for a couple of hours at a time and 1 visit from a TalkTalk engineer and 2 visits from Openreach engineers failing to sort it out, I d...
This is one for the TalkTalk staff when they return on Monday. On Friday 8th November I agreed an upgrade to my current contract via the loyalty team. I was offered a 'Promotional deal' with a discount being applied to the standard rate for my new se...
Hi there I'm writing on behalf of my parents (long term TT customers, their account details are in my private notes) They came to the end of their previous contract at the end of September, and received a call from the loyalty team on September 26 20...
I used to be a TalkTalk customer then I switched to Shell Broadband when my contract was up. A few months later Shell Broadband exited the home broadband market and all their customers were transferred to TalkTalk. I am unable to log in to my new Tal...
I was meant to get a phone call yesterday 13th October and no one called me
On Sunday I renewed my Talktalk contract and have noticed 'call diversion" on the add ons at £3 a month. I can't remove it from my account myself. Can I have this removed off my package as I don't want to pay for this feature (and didn't see it on th...
Me siento engañado y si no me das una explicación... "AHORA" cancelaremos el contrato. El contrato que firmé o hice con usted, no superó las 26 libras por mes, y está cargando a mi cuenta "46.75 libras por mes ... hay varias empresas de internet que ...
I'm writing this on behalf of my elderly dad from his account: His home broadband and phone contract ended last year, been paying extra, didn't know - but happy with the service so trying add International Max boost. In the offers and upgrade section...
Even tough I signed up for a new deal and contract I am still being charged the higher rate every month. Anyone else having this issue. Pretty aggravating considering I`m along standing loyal customer. Also you cannot ever seem to chat with anyone gr...
I've paid my last bill and contract is due renewal in a few days, do I need to do anything to ensure I'm not enrolled into a new contract? (all other support channels seem especially busy and chat doesn't seem to load so here I am..)
Can someone please contact me and confirm some things for me please. I have been disconnected from your service by another supplier, not at my wish. I have no service from you and my account shows disconnected. If I just go to another supplier now wi...
Hi there. When I was switched to Fibre from my previous broadband contract, there was a mistake made and an incorrect name was entered as my primary account name. First name is wrong, last name is fine. It's not my mistake and nothing has actually ch...
The minimum term of my contract is due to end on 21 November. I am required to give 30 day notice to end the contract. If I am calculating correctly, the latest date to give notice is 22 October. Can I give notice before 22 October? Thanks.
I am trying to find out what TT are going to try to charge me for continuing my contract at renewal (in two months) but am unable to speak on the phone (disabled) - so I tried LIVE CHAT - first question "Please type the mobile number registered to yo...
Hi In April 2024 I was offered a new 12 month contract, at a reduced price £20/month, and also a £100 Amazon voucher for joining. TalkTalk even sent me the contract documents. However, I have never been put onto this contract and have been charged £3...
Since you have taken over from Shell I have had nothing but bad service including a charge of 12.50 for a late payment. Maybe it’s because you cannot get your act together and sort out my direct debit.Regardsjohn Lay
Could anyone kindly point me in the direction of how to get support? I've been forced into talk talk as an ex shell customer and month 1 they are already making a hash of it and I can't even get any support. I don't really want to go straight to ofco...
I am about to complete on a new property but there will be a few months until my present house sells so I will be using two properties for a while They are about 100 miles apart. What is the cheapest way to get basic services to the new property (mai...
I lost internet connection on 24/06/2024, contacted your customer service, told me there was an error in talktalk system, that's why my service got disconneted. The only solution talktalk provided to me was to place a new order, so i did. And I was p...
My contact finished July, I paid my bill off….now I’m getting another bill for a further month which I haven’t entered in to , haven’t asked for,and don’t want ….. how can my contact finish, talktalk hasn’t asked me if I’d like my contact to roll ove...
Hello, I'm being charged for a boost at £12 relating to UK calls but when I look up boosts there's no way for me to turn this off. I only seem able to add more boosts. I don't have a landline phone, I don't need or want this and would like to switch ...
I see the strapline customer service 24\7 365 daysI know what it means to me in the real world...what does it mean in the ghost services of Talktalk??
Does anyone know if you need to buy all 3 services from TalkTalk , let me try to explain a little more clearer when my contract expires all I want to buy from TalkTalk is a Broadband connection and a Telephone package Thank you