HI we're sorry but we've not been able to take the Direct Debit for your latest bill. We’re investigating this as a matter of urgency and will update you as soon as we can. Please ignore any message from us regarding a fee, you will not be charged an...
Since you have taken over from Shell I have had nothing but bad service including a charge of 12.50 for a late payment. Maybe it’s because you cannot get your act together and sort out my direct debit.Regardsjohn Lay
Could anyone kindly point me in the direction of how to get support? I've been forced into talk talk as an ex shell customer and month 1 they are already making a hash of it and I can't even get any support. I don't really want to go straight to ofco...
I am about to complete on a new property but there will be a few months until my present house sells so I will be using two properties for a while They are about 100 miles apart. What is the cheapest way to get basic services to the new property (mai...
I lost internet connection on 24/06/2024, contacted your customer service, told me there was an error in talktalk system, that's why my service got disconneted. The only solution talktalk provided to me was to place a new order, so i did. And I was p...
My contact finished July, I paid my bill off….now I’m getting another bill for a further month which I haven’t entered in to , haven’t asked for,and don’t want ….. how can my contact finish, talktalk hasn’t asked me if I’d like my contact to roll ove...
Hello, I'm being charged for a boost at £12 relating to UK calls but when I look up boosts there's no way for me to turn this off. I only seem able to add more boosts. I don't have a landline phone, I don't need or want this and would like to switch ...
I see the strapline customer service 24\7 365 daysI know what it means to me in the real world...what does it mean in the ghost services of Talktalk??
Does anyone know if you need to buy all 3 services from TalkTalk , let me try to explain a little more clearer when my contract expires all I want to buy from TalkTalk is a Broadband connection and a Telephone package Thank you
It's been over 60 days and 2 billing cycles and no code or link supplied by TalkTalk.Contact CS and had to supply screen shots of emails and paste the link from the email (which was just Amazon T's&C's).Told to speak to Amazon as they fulfill, but tr...
Having been with TalkTalk for a number of years, I have renewed my contract with the Loyalty Team a few times.I am currently on Fixed Price Plus contract which is ending in less than a month and I have recently received an email from TalkTalk outlini...
I expect I’m not the only one here that’s owed money by Talk Talk and being fobbed off to sort it out my self. Option 1 is here. Option 2 the chat which shuts before I finish work and Option 3 call them, again shuts before I get home from work. No to...
has been a bit choppy and my speed has been hit and miss over the last month but the big question is thisi keep getting renew your broadband for £33 a month for 67 mb i pay £25 a month now on a open contract for the same speed i guess they assume eve...
I arranged a new fibre and voip contract on the 18th of May, when I was reminded I was out of contract with my May bill ( estimated for June). Great all done contract emailed through. I also cancelled my call boost as we don’t use the phone very much...
I am 77 years old and I have been really unwell for 6 weeks or more and not being able to pay attention to everyday things. I have noticed that my monthly bill has gone up by £20 a month and I have missed the June update. I cannot afford to pay this ...
I recently signed up to a new contract with the promise of a free Echo Dot. None has been supplied, no voucher or claim code sent. I contacted Customer Services and was told that a 'not received' claim would be raised with Amazon. However, what happe...
I thought it would be a great idea to switch from my 18 month TalkTalk deal to a new £4 cheaper a month TalkTalk deal. IsMyBillFair warned me that there MAY be a fee for ending the deal early. I thought TalkTalk would NOT charge it because I am stayi...
Hello... i have just under 7 months left on a 24 month contract and want to know if i can pay upfront the remaining monthly charge so that only telephone call charges would be taken by DD
Last week, I received an email advising me that my 24 Month Fibre 900 Contract was coming to an end. The email presented me with an option to renew my 24 Month contract at a price of £39.95 per month and gave me a number to ring to order this:emailI ...
I have recently switched to TT via the Topcashback website but cannot claim the offer as I need an account no. Starting with n7, n8 or s0.TT and TCB are blaming each other for this. Can anyone assist ?thanksmark
Hello there, I was told to start my own thread - so here it is! I recently went over to another provider for a better deal, but TalkTalk made a better offer so I decided to stay... Part of that better offer was a gift voucher, but that hasn't been me...
I moved house at the end of last month, and renewed my contract with TalkTalk for another 18 months. I received a letter a few weeks ago saying I'd receive a final bill - I then called TalkTalk and was told I didn't need to worry, there will be no fi...
I’m having trouble getting through to pay my bill as I have been switched off I can’t remember my password and my telephone number that talk talk gave me so all I want to do is pay my bill
How to I go about cancelling my contract?
Hello, I've just upgraded to Full Fibre. I spoke to a TalkTalk representative on 9th April and we agreed on a contract which would be £27.00 a month (I've got the email detailing this). However, the "my packages" page shows that I am paying £29.08 in...
had email from talktalk saying 'sorry to see you go' and saying contract was being ended but I HAVE NOT MADE ANY REQUEST TO END IT AND DO NOT WANT IT TO BE ENDED. i AM OUT OF THE COUNTRY AND CANNOT PHONE TALKTALK AND LIVE CDHAT DOES NOT SEEM TO BE WO...