Mobile bill
Changing from TT mobile to Talk mobile had a period of unused monthly cost (£1.35 I reckon) which should have been credited. Its not the amount but the principle.
Forum Posts
Fixed Price Plus clarification.
I just noticed from another thread that the annual increase for customers on Variable price contracts will be £4 from April 2026.I also saw a mention that the "Fixed Price Plus" promotion is no longer available.I renewed my broadband contract for 24 ...
My account has been transferred but TalkTalk keep billing me and won't cancel it.
After requesting Vodafone upgrade me to full-fibre broadband my broadband account was moved to them from TalkTalk on 26 August 2025. Since then however TalkTalk continue to bill me and send final demand notices for payment. I have spoken to them many...
Resolved! Contract Renewal Query
Hi We are due to renew our contract in March, but when we say we need a phone line are only given the option of the same package we currently have. However, if we say we don't need a landline we are given the full fibre options. Now, these don't prov...
Trying to not renew broadband contract getting absolutely nowhere
I am currently trying to end my broadband contract as it is up for renewal (I have had email about contracting ending soon) and have tried contacting via chat but unfortunately the person I was talking to was not helpful and repeatedly asked me why I...
Termination charges
After having lots of problems I've left talktalk.Before leaving I started a new 24 month contract but then decided it wasn't for me so I gave notice to leave within the 14 day cooling off period.My final bill was £244.48 with termination chargeswhivh...
Contract Renewal Nightmare
Well, I can only surmise that TalkTalk have a secrete ploy not to renew a person’s contract, but instead drive them to despair and put them on a higher tariff. First, got a letter informing me my contract was coming to an end and gave me three choice...
MY BROADBAND CONTRACT
back in june 2025 had email from talktalk asking me to renew my contract which I did and it now runs until 23rd June 2027 now just received same type of email again which I do not understand why as its unneccessary as I have a live broadband contract...
Termination of contact
HiI terminated by contract on Sun 07/09/25 with a termination date set for Fri 12.09/2507/09/25 I had an email from Talktalk customer service soon after titled "Your talktalk service is ending soon" to inform me of my early termination charge etc. Ho...
Help with Billing Chaos
On 25/06 I received an e-mail from TT with offers to extend my 150 VOIP contract which was due to expire on 04/08. Using TT chat line I accepted an offer to extend for 24 months at £27 per month and received appropriate contract docs. All fine and th...
Can't remove boost before renewing contract
Going round & round in circles, trying to find out how to cancel my Unlimited UK Calls calls boost before renewing my contract.
Full fibre 150 data-only not offered on contract renewal
I've been with Talktalk since dinosaurs roamed the earth, but for some reason, as my 18-month contract for Fibre 150 VoIP nears its end, TT won't/can't offer me a data-only contract. I'm not inclined to pay for a service I don't need, and I can get d...
Removing the Unlimited Calls boost
Hello. I've come to the end of my contract and want to extend, but there is no option to remove/uncheck the £16 Unlimited Calls boost. I never use my landline so have no need for this. Can someone assist? Thanks, Richard
Contract Expiry
My existing contract expires on 24 September, I’ve just have tried to look at options online but message says there is nothing available for me! Could you help please - thank you!
Contract
I recently upgraded from 150 full fibre to 500 full fibre as my contract was on rollover as it had expired , but wasn't told till 5 months later, via email. Spoke to someone yesterday over the phone as the chat was unstable. I was told it would be li...
Contract renewal reminder - in error?
Hello, On 07/8/2025 last week I was very surprised to receive an email from TalkTalk, subject "Your TalkTalk broadband contract is ending soon", which seems far too early as it simply isn't the case because it doesn't end until 19/01/2026 - that's in...
Fibre 150 re-contract
Currently on Fibre 150 24 month contract, ends Jan 2026. 151Mbps download, 31Mbps upload & running well. I Received an email from talk recently offering a new 24 month contract at £26/month with the usual £3/year increases. Looked OK so I contacted T...
New contract isn't starting despite twice signing new agreements
My contract is coming to an end and I decided to start a new 24mth contract. Initially I attempted this through the link on an email sent to me and it all looked to be completed, contract and terms sent over. But a week later I was still getting emai...
Being charged for two contracts
Having been out of contract on Fast Broadband for a while, paying about £46 per month, I spoke to the loyalty team was offered a 24 month contract at £28. We discussed upgrade options, and I opted for Fibre 500 at £30. In my latest bill, at the end o...
Contract renewal offer
Just had an interesting email from TalkTalk trying to tempt me into a contract renewal offer as I am currently out of contract after my last Fixed Price Plus deal ended. Here are some highlights:"The first option is to continue with your current serv...
Change account name
Hi, my sister will be taking over managing and payments from my current wifi account - how can I change this account over to her name?
End of contract
Hi, My current broadband contract ends on the 3-10-2025. I've just logged in to my TalkTalk account and see a message saying 'Thanks for staying with us. Even though you're out of contract, we're freezing your price. No shocks or surprises - just tha...
Changing to social tariff with BT - do Talktalk charge a fee for leaving in this case
Hi,The query is in the title really. I need financially to change to a social tariff as I am on benefits and can't afford the prices anymore. My contract finishes in December, but I want to change now. Some providers do not charge a leaving/early-exi...
Set up and connection
I was just speaking to Ameen and got cut off.I have been a new customer of yours for 2 months, I was with Virgin who say I still owe them for the past 2 months.You connected me ages ago, so I'm confused as to why I would have to pay 2 service provide...
Talk Talk TV
Talk talk continue to charge me £5 per month for talk talk tv yet I do not have TalkTalk tv and I sent the tv router back 6+ years ago. Each month they tell me they are going to sort it and then give me a refund for £5. I have just seen my bill again...