Cancelling my service
Hi, could I please speak to someone about cancelling my service with talktalk? I'm out of contract, so it should be fairly straightforward. Thanks, Lorraine
Forum Posts
Fibre65 renewal using PrePay
I renewed my Fibre65 contract using the PrePay offer - money taken from my account but the page did not move on to completion. No confirmation email or notification received. Please advise urgently.
Amazon EchoDot And Contract Renewal
I have renewed the existing contract which comes with an Amazon EchoDot 4th G free. During the upgrade time, the sales advisor informed us that it will take 37 days to send the voucher code or so. I have already spoken to the other advisors after pas...
RE: Thinking of leaving as got a better off from another ISP
Thinking of leaving as got a better off from another ISP?what is the best way to leave ?? as a isp has a better offer than i currently have as it includes a mobile phone contract to for the same price i am pay now for just any time calls and 150fibre
Renew Contract
I received notifcation that my contract was due for renewal . When I checked my account the contract I was offered for Fibre 65 was for 24 months with my add ons of TT TV £4 reduced to £2 , and Unlimited UK Calls £16 reduced to £8 for 18 months . Thi...
Does this forum provide Official Technical support for talktalk?
Can I just confirm that this forum is affiliated with talktalk? I have spoken to a technical advisor today Lindokuhle Chili , that stated this has nothing to do with them, and any complaints previously made to the forum would not count as contact wit...
Unlawfully had a contract taken out by customer service chat rep
I spoke with a customer service representative (nqobile) on live chat asking when the end of my contract was up who advised me to check back in 2 days to see what deals I could be offered within 30 days of the contract being up. I made them aware I w...
Contract - what can you offer to reduce costs?
Hello, I have always been under £50, but the level it is now is painful, what can you offer me? Many thanks
Speeds for Fibre 35 in confirmation email different from agreed
Yesterday I rang to renew my contract for Broadband and TV. The old contract has no direct equivalent so I was offered Fibre 35. The charges and boosts were all fine and I was quoted average download speed of 36 - 37 mbps (I think - so much backgroun...
Displaying prices
@Arne-TalkTalk, there's rather confusing information about prices as displayed here: Currently the out of contract full price for Fast Broadband is listed as £32.00. However, in order to keep my apparent discount of £10.05 off full price, that pric...
Voucher not received
Hi, I've still not received my £100 amazon voucher for signing up. Its been well over the 37 days as i signed up through talktalk not a 3rd party site. Can someone help please? Not sure where this should be posted.
Contract Renewal - £50 voucher not received.
Hi TalkTalk, Last month my contract was coming to an end and as such i had searched for a better deal, when i called TalkTalk to discuss my options i spoke with the retentions team and they offered to beat the deal i had found - this was via an adjus...
Free echo dot offer not receved
Renewed the contract over 2 months ago and have not receieved the promised email on how to claim the free offer of an amazon echo dot plug or something.
New Customer or Renewal
My contract comes to an end next month. The renewal deals are pathetic (or non existent). Should I call retentions to get a deal or ask my wife to sign up as a new customer and suffer any interruption of service?
TalkTalk want to make price increases inside the 18 month contract agreement?
Dear TalkTalk,I'm 2/3rds through my 18 month contract, TalkTalk now want to charge me for Unlimited UK Calls I signed up for as a free service as part of the 18 month Contract. Has this been sent to me in error?> Below is an extract of an offer I sig...
Contract re-sign not showing on bill
Hi,My contract was due to end at the beginning of March, so I resigned for the reduced price via the link in the e-mail you sent. This showed that it had been accepted and I should get confirmation within 10 working days, however I've now had a coupl...
Amazon Echo Dot
Hi - I renewed my contract on the 2nd April that included a free Amazon Echo Dot 4th Gen and Amazon Smart Plug offer. The renewal went live the same day, but I am still waiting for the voucher code for the Amazon Echo Dot 4th Gen and Amazon Smart Plu...
CONTRACTS SO CALLED
I am really fed up with talk talkI was on a contract (which is not a contract) as they can change it with price increases)new customer can have fibre 65 for £23.00 yet they want to up mine to over £25.00I complained and someone rang me and said they ...
Contract agreement
I was going to cancel my Talktalk account last year and change over to Now tv. As I'd been with Talktalk since the company started in 2003 a member of the loyalty team phoned me up to try to persuade me to stay with Talktalk. During that discussion i...
Change of ownership - You should be ashamed at your appalling customer service...
What a waste of several hours and repeated appalling service today. I posted your change of ownership form and received a letter back saying you cannot process it yet as there is a balance on my account which will clear in a few days by direct debit....
I have not received my Echo Dot
Hi TalkTalk, I was offered a free Echo Dot when renewing my contract, but after a number of months I have not recieved anything. I asked a member of the TalkTalk team on the chat function and I was offered a £100 and £70 Amazon voucher instead, but I...
Pre-Pay Fibre Option
Hello. Last year I was offered the option to pre-pay for fibre broadband for 12 months in advance (on a 12 month contract). My contract comes to an end in a few days time and I'm wondering if this option is still available, and likely to be offered a...
Is my talk talk service being cancelled
Good eveningCan I please get an OCE to check to see if my account is closing. I've had bt full fibre installed, as talktalk don't offer it where I live, I was told by talktalk that as soon as my bt service is installed, my talktalk account would be c...
Future Fibee upgrade and April bill
I was offered a free upgrade to Future Fibre which was completed on 7th April when engineers came out and did the install. I rang the Future Fibre team who told me it was free and told me that the engineer would do a survey and if I wasn't happy I co...
New Issue (this is a good one)
I emailed the concerns@talktalkplc.com yesterday (last night at around 9:30pm) to raise specific points I want addressing (regarding my bill) I got a response saying use the TechChat facility… OPENING HOURS - 7 days a week (8am - 7pm) So 8:15am I go ...