From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For...
hi, my contract 900 fibre was ending and i signed new contract 150 fibre. i had a chat with customer agent using online chat and he promised me £78 or 3 months credit. i do not remember, when credit should be applied, after several days weeks, and i ...
I have been with TalkTalk since 2013 but I have now decided it is time to move on, I have noticed over the years a steady decline of customer service and during the past month I have tried to help my friend out to get his TT full fibre fixed as he st...
Took out "Fixed Price Plus" after you unilaterally changed your terms and conditions a few years back and went back on the "No Price Increase" previous promise that you originally had.Paid the extra amount per month while in contract on the promise t...
Hello, I just renewed my contract (Fibre 65) earlier this week following a discussion via chat about a slightly different topic. (I was interested in Full Fibre but it is not yet available in my street it seems and I wanted to check what would happen...
Having previously been on a Fixed Price Plus plan, I have enjoyed the CPI % only price increase for the last couple of years but just had the email informing me they are changing the terms and conditions so that I am now subject to the £4 per month s...
TalkTalk contract expires May 2026. Should I renew or not??
Hi ya is this for new customers or existing customers also mid way through their contract?Thanks
Hi. I have recently changed broadband provider and would like to return my old router. How do I request a return bag?. Thanks
I was going to leave TalkTalk in April and move to Virgin media. I had signed up to join Virgin, however on Monday I received a call from TalkTalk and I explained my reasons for leaving, after he spoke to his manager, I was offered a very good deal a...
Accepted a renewal offer on 5/2, but it didn't show up in My Account, and didn't get a confirmation email. Then notice that My Account was offering me a completely different renewal price, substantially worse. Used Live Chat to enquire whether my ord...
I've just renewed via the loyalty retention team and my bill is higher than my contract letter. Can't get through on the "Chat" function - it's been unavailable for 3 days - phone line hangs up without reaching a real person. Anyone got any other mea...
My fibre 65 contact has just expired, with the rises, I ended up paying £26 a month.My next bill is going to cost £39 for January, as I am now out of contract. I have clicked on what deals are available to me, and can renew for £35 per month! I don't...
Changing from TT mobile to Talk mobile had a period of unused monthly cost (£1.35 I reckon) which should have been credited. Its not the amount but the principle.
I just noticed from another thread that the annual increase for customers on Variable price contracts will be £4 from April 2026.I also saw a mention that the "Fixed Price Plus" promotion is no longer available.I renewed my broadband contract for 24 ...
After requesting Vodafone upgrade me to full-fibre broadband my broadband account was moved to them from TalkTalk on 26 August 2025. Since then however TalkTalk continue to bill me and send final demand notices for payment. I have spoken to them many...
Hi We are due to renew our contract in March, but when we say we need a phone line are only given the option of the same package we currently have. However, if we say we don't need a landline we are given the full fibre options. Now, these don't prov...
I am currently trying to end my broadband contract as it is up for renewal (I have had email about contracting ending soon) and have tried contacting via chat but unfortunately the person I was talking to was not helpful and repeatedly asked me why I...
After having lots of problems I've left talktalk.Before leaving I started a new 24 month contract but then decided it wasn't for me so I gave notice to leave within the 14 day cooling off period.My final bill was £244.48 with termination chargeswhivh...
Well, I can only surmise that TalkTalk have a secrete ploy not to renew a person’s contract, but instead drive them to despair and put them on a higher tariff. First, got a letter informing me my contract was coming to an end and gave me three choice...
back in june 2025 had email from talktalk asking me to renew my contract which I did and it now runs until 23rd June 2027 now just received same type of email again which I do not understand why as its unneccessary as I have a live broadband contract...
HiI terminated by contract on Sun 07/09/25 with a termination date set for Fri 12.09/2507/09/25 I had an email from Talktalk customer service soon after titled "Your talktalk service is ending soon" to inform me of my early termination charge etc. Ho...
On 25/06 I received an e-mail from TT with offers to extend my 150 VOIP contract which was due to expire on 04/08. Using TT chat line I accepted an offer to extend for 24 months at £27 per month and received appropriate contract docs. All fine and th...
Going round & round in circles, trying to find out how to cancel my Unlimited UK Calls calls boost before renewing my contract.
I've been with Talktalk since dinosaurs roamed the earth, but for some reason, as my 18-month contract for Fibre 150 VoIP nears its end, TT won't/can't offer me a data-only contract. I'm not inclined to pay for a service I don't need, and I can get d...
Hello. I've come to the end of my contract and want to extend, but there is no option to remove/uncheck the £16 Unlimited Calls boost. I never use my landline so have no need for this. Can someone assist? Thanks, Richard