I signed up in August and was due to receive a welcome voucher of £75 from amazon which should have arrived by the end of December at the latest. At the time of writing I have chased 4 times and each time was told it had been escalated and I would re...
Hello,Does the 14day cooling off period start when I accept the contract or when the service goes live? I was due to move to plus net but your loyalty department called and i agreed to stay with a new deal that included a upgrade to full fibre 150 wh...
Hi.Please bear with me... explaining all this to another operator over the phone would be soul destrying. As it's somewhat complex, I'd rather relate the problem as concisely as possible in print. I see that some things do get sorted out or alliviate...
Hello,I started a new contract and I'm still billed old amount (per the previous contract). I was explicitly told that the next (current) bill would be the new amount (less). How can I get this fixed?I would also like to know why I can't find any con...
Is Talk Talk's 'Fixed Price Plus' still available, whereby when taking out a new contract or renewing an existing one, an additional monthly amount could be paid which would replace the annual price increase each April, so the amount you pay remains ...
What happens to my account when I move to another address still in contract?
I hope the support team sees this and responds. I am currently being billed monthly for two broadband contracts. Back in October 2024, Talk Talk was unable to install full fibre for me so I decided I would switch to Virgin Media. I spoke to Talk Talk...
Hi, just been talking to Chris, 6/1/25, from about 2.30pm - 3pm re. sorting out my elderly parents account. He was brilliant. Unfortunately as I rang from my landline I was unable to 'rate' his call, with no facility to receive texts to tell everyone...
I'm being hounded by Talk Talk and a company called Moorcroft about an account I don't know anything about. If its a mobile - I've never been with Talk Talk but the same Mobile provider since 2009 - and It's not Talk Talk. It seems to relate to phone...
After starting the process of moving to another provider I agreed to stay with TT. Speaking to an agent on the phone, part of the offer I accepted was a £80 voucher. Contract emails came through but nothing regarding the voucher.I understand there is...
Hello, I have never wanted to cancel my subscription, all of a sudden you are sending me an email that I have to pay an amount because I cancelled my subscription. I previous also sent an email, that I am not canceling my subscription.
My contract ends on 24th January 2025. Am I correct in thinking there will not be any Early Termination charges if I now transfer to a different ISP as there are less than 30 days before the end of the contract?
Hi Lads and Lassies, Two days ago I received an email from you lovely chaps offering me a pretty good deal to renew my contract for another 24 months. My contract was due to expire in January I phoned the number on the email and the lovely lady on th...
I have been billed for a full month of payment even though, when I cancelled and got the confirmation of cancellation, it said I owed nothing. I'm also still due to be billed AGAIN at the end of December Been threatened with collections and a bad cre...
Hello,I hope you are doing well. I was contacted on Trustpilot to reach out to you on here regarding an issue with my broadband service.I recently switched my broadband to Zzoomm Broadband using the new one-switch service. I was experiencing poor sig...
Do I have to pay an early exit fee if I switch from TalkTalk one day before my contract end date? The only confirmation I received about early exit fee was the date TalkTalk received notification of switch request (2nd of December) instead of using t...
Can I get a reduction on my broadband bill with talktalk if I am claiming enhanced mobility pip? I see BT offer something. Regards Sam
Hi,Out of contract shortly on fibre 150, we've recently received a letter detailing the options and information around price rises We can stay out of contract and pay the cpi % increase each year, or a new contract and the fixed £3. I always thought ...
I sold flat 24th May 2024.Was mix up. Landline and broadband services were disconnected as switching provider and keeping landline. Instead of full disconnection. 6 months later I still have talktalk account. I can't get provider to take over disconn...
I switched broadband provider from talktalk to Vodafone. (As I had unresolved broadband issues with talk talk and nothing was working) I initially told talktalk I wanted to give notice, but they said to just sign with another provider and they (new p...
Hi, why is my November bill £33.35 for Fibre 65? It should be £24 as per my contract. I can't see any reason for the increase in my dashboard.
Help needed please, possibly from Arne. On 16/11/24 I was emailed a TalkTalk bill which showed a 77% increase! Because I'm in contract until April '25 and had no email to advise of change, this seemed such a blatant, simple error that I took it up by...
Hello…my contract is about to end. Can you please tell me what date I am paid up to and on what date can I switch.
Hello, After a couple of months of interference on the phone line and internet connection dropping off sporadically for a couple of hours at a time and 1 visit from a TalkTalk engineer and 2 visits from Openreach engineers failing to sort it out, I d...
This is one for the TalkTalk staff when they return on Monday. On Friday 8th November I agreed an upgrade to my current contract via the loyalty team. I was offered a 'Promotional deal' with a discount being applied to the standard rate for my new se...