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Forum Posts

Contract Renewal - Why are you sending me another EERO?

Hi Lads and Lassies, Two days ago I received an email from you lovely chaps offering me a pretty good deal to renew my contract for another 24 months. My contract was due to expire in January I phoned the number on the email and the lovely lady on th...

Billed for month after leaving and continuous billing??

I have been billed for a full month of payment even though, when I cancelled and got the confirmation of cancellation, it said I owed nothing. I'm also still due to be billed AGAIN at the end of December Been threatened with collections and a bad cre...

Issues with One touch switching and still being billed

Hello,I hope you are doing well. I was contacted on Trustpilot to reach out to you on here regarding an issue with my broadband service.I recently switched my broadband to Zzoomm Broadband using the new one-switch service. I was experiencing poor sig...

Resolved! Switch providers 1 day before contract end date - Early exit fee?

Do I have to pay an early exit fee if I switch from TalkTalk one day before my contract end date? The only confirmation I received about early exit fee was the date TalkTalk received notification of switch request (2nd of December) instead of using t...

Phawk by Conversation Starter
  • 159 Views
  • 1 replies
  • 0 like

Pip and talktalk bills.

Can I get a reduction on my broadband bill with talktalk if I am claiming enhanced mobility pip? I see BT offer something. Regards Sam

Out of contract options

Hi,Out of contract shortly on fibre 150, we've recently received a letter detailing the options and information around price rises We can stay out of contract and pay the cpi % increase each year, or a new contract and the fixed £3. I always thought ...

Dan_884 by Team Player
  • 188 Views
  • 3 replies
  • 0 like

Talktalk account not cancelled 6 months later!

I sold flat 24th May 2024.Was mix up. Landline and broadband services were disconnected as switching provider and keeping landline. Instead of full disconnection. 6 months later I still have talktalk account. I can't get provider to take over disconn...

One touch switching saga

I switched broadband provider from talktalk to Vodafone. (As I had unresolved broadband issues with talk talk and nothing was working) I initially told talktalk I wanted to give notice, but they said to just sign with another provider and they (new p...

November bill too high

Hi, why is my November bill £33.35 for Fibre 65? It should be £24 as per my contract. I can't see any reason for the increase in my dashboard.

flunker by First Timer
  • 428 Views
  • 15 replies
  • 0 like

Trying to sort out unexpected 77% bill increase!

Help needed please, possibly from Arne. On 16/11/24 I was emailed a TalkTalk bill which showed a 77% increase! Because I'm in contract until April '25 and had no email to advise of change, this seemed such a blatant, simple error that I took it up by...

hawaye by Conversation Starter
  • 294 Views
  • 3 replies
  • 0 like

What date am i paid up to

Hello…my contract is about to end. Can you please tell me what date I am paid up to and on what date can I switch.

Mozzapan by First Timer
  • 256 Views
  • 3 replies
  • 0 like

End of contract

Hello, After a couple of months of interference on the phone line and internet connection dropping off sporadically for a couple of hours at a time and 1 visit from a TalkTalk engineer and 2 visits from Openreach engineers failing to sort it out, I d...

jimbly by Chat Champion
  • 561 Views
  • 10 replies
  • 0 like

Confirmation of Contract upgrade agreement

This is one for the TalkTalk staff when they return on Monday. On Friday 8th November I agreed an upgrade to my current contract via the loyalty team. I was offered a 'Promotional deal' with a discount being applied to the standard rate for my new se...

benny55 by Super Duper Contributor
  • 336 Views
  • 5 replies
  • 0 like

New contract / incorrect billing

Hi there I'm writing on behalf of my parents (long term TT customers, their account details are in my private notes) They came to the end of their previous contract at the end of September, and received a call from the loyalty team on September 26 20...

richtea by Team Player
  • 289 Views
  • 3 replies
  • 0 like

How do I remove call diversion?

On Sunday I renewed my Talktalk contract and have noticed 'call diversion" on the add ons at £3 a month. I can't remove it from my account myself. Can I have this removed off my package as I don't want to pay for this feature (and didn't see it on th...

highlights by Conversation Starter
  • 370 Views
  • 3 replies
  • 0 like

billing

Me siento engañado y si no me das una explicación... "AHORA" cancelaremos el contrato. El contrato que firmé o hice con usted, no superó las 26 libras por mes, y está cargando a mi cuenta "46.75 libras por mes ... hay varias empresas de internet que ...

The displayed offer in My Account is not what I'm being offered

I'm writing this on behalf of my elderly dad from his account: His home broadband and phone contract ended last year, been paying extra, didn't know - but happy with the service so trying add International Max boost. In the offers and upgrade section...

Screenshot 2024-10-06 at 14.45.41.png
Breadton by First Timer
  • 730 Views
  • 8 replies
  • 0 like

Bill & Contract

Even tough I signed up for a new deal and contract I am still being charged the higher rate every month. Anyone else having this issue. Pretty aggravating considering I`m along standing loyal customer. Also you cannot ever seem to chat with anyone gr...

Gazza66% by First Timer
  • 437 Views
  • 3 replies
  • 0 like

Resolved! Ensuring I don't auto renew

I've paid my last bill and contract is due renewal in a few days, do I need to do anything to ensure I'm not enrolled into a new contract? (all other support channels seem especially busy and chat doesn't seem to load so here I am..)

NO INTERNET SINCE 10th MAY

Can someone please contact me and confirm some things for me please. I have been disconnected from your service by another supplier, not at my wish. I have no service from you and my account shows disconnected. If I just go to another supplier now wi...

archers2 by Conversation Starter
  • 798 Views
  • 10 replies
  • 0 like

My name is incorrect

Hi there. When I was switched to Fibre from my previous broadband contract, there was a mistake made and an incorrect name was entered as my primary account name. First name is wrong, last name is fine. It's not my mistake and nothing has actually ch...

Earliest possible date to give cancellation notice

The minimum term of my contract is due to end on 21 November. I am required to give 30 day notice to end the contract. If I am calculating correctly, the latest date to give notice is 22 October. Can I give notice before 22 October? Thanks.

Shell15 by Popular Poster
  • 2252 Views
  • 34 replies
  • 0 like

Trying to obtain price for continuing contract

I am trying to find out what TT are going to try to charge me for continuing my contract at renewal (in two months) but am unable to speak on the phone (disabled) - so I tried LIVE CHAT - first question "Please type the mobile number registered to yo...

Weevie by Insightful One
  • 4650 Views
  • 64 replies
  • 0 like