Hi everyone If anyone could give me info I left talk talk last Nov. I told them I was moving home and no longer required my Internet. The following day I recieved a call from moving in team to see if I required full fibre in my new property to which ...
HiI am booked for a Fibre 150 upgrade from Fibre 65 this Friday. After reading some of the posts here I am a bit concerned if its the right thing to do. Already Talktalk messed up twice with the contract upgrade and equipment sent to me. I already ha...
You sent me an email saying I still own money and already paid it with my credit card but you said you will take it out by direct debit on 17th I think which you don't need toThanks
On 16/01/25, my talktalk broadband router suddenly stopped working. Upon reporting it, the customer service team ran diagnostics and told me I’d need a replacement router which I then received on 20/01 after being without internet for almost 4 days. ...
I have paid my bill 10 hours ago and I still don’t have internet service I keep getting a messege saying restricted list I have called 3 times today but still no help
I've just upgraded to full fibre 150 for free but I cant find out how much I will be paying monthly from now on. Before I was on fibre 65 with a phone boost package for an eye watering £58 a month so will I still be paying that? My wife likes to use ...
Hello I amcurrently with the fullfibre 65 plan with a 18 month contract ending soon. The new cost provided to me in 26£ per month with a caveat of it increasing another 3£ in April which brings it to 29£ a month. I want to discuss this with someone a...
I created a talktalk acount to get a cheaper service. My original bill was £60.00, but this was reduced to around £24.00 when I joined. But I'm still being charged £60.00.
I rang on 19/09/24 to cancel my internet with you as was moving house. I received email confirmation advising this would be cancelled as of 21/10/24. You have failed to cancel this and this now means the people who have moved into our old house now c...
I've just about had enough of trying to get in contact with talk talk 3 days now and still can't get through on phone or on web chat my service was restricted so I went to pay my outstanding balance and yet again it came up with a technical issue had...
I renewed my full fibre contract on 8th Aug and was promised a £50 gift voucher triggered by receiving an email from which I could make my claim. To date I have not received the promised email. Should I have done so by now and if so how can my gift (...
I already made all my overdue payment, but I still can't connect to WiFi atl all
Hi, I swapped over my broadband on 13th July with UW, I am confused why I am still being charged my broadband by yourselves, please see below the payments that have been taken: Please could you come back to me ASAP. Kind regards,Sandra Murray
Forced 'migration' from Shell and received the usual emails assuring me the direct debit would work as usual, I do not need to do anything etc etc. I tried to contact TalkTalk when I received the first bill because they had added an extra £16. No ans...
Hello all. Will try and keep things brief, moved from Shell Energy where had Fibre 100, and received a bill from talk talk at new address, saying having full fibre upgraded to 150 as they don't do 100 mbps. Was told by shell energy, that at the new a...
My mum has been migrated but it won't let her register. We are using the correct new account so I'm assuming Shell have her postcode/name/dob slightly wrong. Help!
Is it possible to pay my bill by standing order instead of direct debit as its easier for me to pay every 4weeks rather than once a month due my budgeting I would never miss a payment if I was able to do this ...please can anyone help, thank u kindly
I have received an email saying I have not paid my TalkTalk bill. It was taken out under Shell and then put back in so I don’t know what’s happening. See bank photo. Image removed for SECURITY REASONS. Many thanks Christine Hughes
So I have been unable to log into my account for nearly 6 months now. I can’t change anything for my account and everytime I contact someone regarding it I just get told to reset my password. That is not the issue here, when I log in the page times o...
After renewing my contract for 24 months I was told that within 60 days I would receive a free Echo Dot. I have contacted Talk Talk and asked them to send me the voucher code but was told to speak to Amazon as they should issue the code but they conf...
I told them I could pay it on the 12th July
Hi I'm a talk talk customer and pay monthly for my broadband and IV had to stay in a hotel till flat sorted from fire which destroyed modem and phone amongst other things is there a way where like EE pay as you go do on my tablet as I'm doing that no...
Why is this so difficult? I have sent through documentation- apparently I have a name on my account that I don’t even recognise. I have been sent another form to complete and send through and guess what the link doesn’t work. Speaking to someone is i...
I believe I have paid my last bill twice. Will I be refunded or just not be charged next time?