Where do I start? My internet was down for 3 days ! On Saturday it went down so I tried to get help on Sunday wasted hours trying to get in contact only to be told they were doing maintenance on their systems when I finally spoke to someone who knew ...
I have recently moved house and transferred my internet connection via Talk Talk as well. The call to Talk Talk was made ton 13/02 and line from previous address was disconnected on 16/02. On my new address; the line was not Live until 28/02. With th...
I have still not received the Amazon voucher for £25 promised to be sent within 45 days for the installation of Full Fibre on 3 January 2024. Can you please be kind enough to let me know when this will be sent.Thanks,Tony White
thinking of upgrading to fibre 150 prob is i have just taken out a new 24month fibre 65 contract. would i be able to cancel the new one and take out the upgraded one without financial penalty
I have just switched provider and want to come back. What do I do?
I'm paying for call boost add-on's and don't have a phone line. I want it cancelled. the option to remove it does not appear on my online account and it needs removing as soon as possible.
Hello, where can I access my original order number with the letter n at the beginning. I have no copy of this in my emails. Thanks in advance
Hi
Can I have an update on REP-13826769 please. Initially reported on 03Jan24.Last update was on 03Jan24: "An engineer is on the way to the exchange.Updated: 15:33 on 03/01/2024There is an issue with the line providing your connection. An engineer is on...
I'm devastated, I'm moving homes in less than three weeks so I wanted to move my talk talk service to a new address, I decided to use a chat to do that and after setting it up I noticed my broadband was gone and router flashed with red light. I conne...
Hello, I have broadband from you and last time the price change few time, could you let me know why, before Ipay 25 now is 33 this is near 40% more
Hello community, very frustrated here. Any guidance appreciated. Account number at bottom for any staff hovering and complaint email reference number. - My contract ended in November 2023 (moved to rolling contract) - After issues with full fibre ins...
Hello all I’m writing to you as I have no where else to go, I have been without internet for a month now with no sight of a light at the end of the tunnel. It all started when my provider at the time TalkTalk cancelled my Internet because someone con...
My Internet got restricted at around 4:30pm I paid the outstanding balance and my Internet still isn't working I spoke to someone and they said 3 to 5 hrs and my Internet would be back on its still not working it's saying sign into network when I try...
Hi,From around the 16th March for a week we had no service at all.It's been over 2 months now and I thought TalkTalk had an auto compensation scheme but Ive not received anything. I had to pay for extra mobile data.
I need help I had a restriction put on my account as didn’t pay my bill on time but I’ve paid it in full two days ago and gone in circles with the online chats and on the phone past two days to be told the same old and no that the back office need to...
I recently called Talktalk to cancel my service as I was moving over to a new provider. They said that I would continue to pay and receive Talktalk broadband services until they were notified by the new provider that the change-over had been complete...
Hi there, I have raised a refund request through the email address concerns@talktalkplc.com explaining the case in detail and providing supporting documents in attachment. I received a generic reply to my request, which left me unsure as to whether a...
Hello, I had a restriction on my account due to unpaid bill, I paid the bill in full, spoke to one department which passed me onto another etc, have been on the phone and Web chat since 9am today. They are saying the bar has been lifted but still no ...