Forum Posts
Renewal of Contract
Hello I amcurrently with the fullfibre 65 plan with a 18 month contract ending soon. The new cost provided to me in 26£ per month with a caveat of it increasing another 3£ in April which brings it to 29£ a month. I want to discuss this with someone a...
Still being charged the same amount!
I created a talktalk acount to get a cheaper service. My original bill was £60.00, but this was reduced to around £24.00 when I joined. But I'm still being charged £60.00.
Failed to cancel my broadband and needs to be done urgently
I rang on 19/09/24 to cancel my internet with you as was moving house. I received email confirmation advising this would be cancelled as of 21/10/24. You have failed to cancel this and this now means the people who have moved into our old house now c...
Restricted
I've just about had enough of trying to get in contact with talk talk 3 days now and still can't get through on phone or on web chat my service was restricted so I went to pay my outstanding balance and yet again it came up with a technical issue had...
Gift Voucher
I renewed my full fibre contract on 8th Aug and was promised a £50 gift voucher triggered by receiving an email from which I could make my claim. To date I have not received the promised email. Should I have done so by now and if so how can my gift (...
I already paid full amount of billing. But still cant use internet
I already made all my overdue payment, but I still can't connect to WiFi atl all
Swapped broadband
Hi, I swapped over my broadband on 13th July with UW, I am confused why I am still being charged my broadband by yourselves, please see below the payments that have been taken: Please could you come back to me ASAP. Kind regards,Sandra Murray
Shell Migration Failure
Forced 'migration' from Shell and received the usual emails assuring me the direct debit would work as usual, I do not need to do anything etc etc. I tried to contact TalkTalk when I received the first bill because they had added an extra £16. No ans...
moved from Shell fibre 100, and was told could only get fibre around 40mbps?
Hello all. Will try and keep things brief, moved from Shell Energy where had Fibre 100, and received a bill from talk talk at new address, saying having full fibre upgraded to 150 as they don't do 100 mbps. Was told by shell energy, that at the new a...
Migration from Shell
My mum has been migrated but it won't let her register. We are using the correct new account so I'm assuming Shell have her postcode/name/dob slightly wrong. Help!
Bills
Is it possible to pay my bill by standing order instead of direct debit as its easier for me to pay every 4weeks rather than once a month due my budgeting I would never miss a payment if I was able to do this ...please can anyone help, thank u kindly
Email received
I have received an email saying I have not paid my TalkTalk bill. It was taken out under Shell and then put back in so I don’t know what’s happening. See bank photo. Image removed for SECURITY REASONS. Many thanks Christine Hughes
Unable to log in to account
So I have been unable to log into my account for nearly 6 months now. I can’t change anything for my account and everytime I contact someone regarding it I just get told to reset my password. That is not the issue here, when I log in the page times o...
Echo Dot - can’t claim without the voucher code
After renewing my contract for 24 months I was told that within 60 days I would receive a free Echo Dot. I have contacted Talk Talk and asked them to send me the voucher code but was told to speak to Amazon as they should issue the code but they conf...
To put my services back on.
I told them I could pay it on the 12th July
Fire destroyed modem and phone
Hi I'm a talk talk customer and pay monthly for my broadband and IV had to stay in a hotel till flat sorted from fire which destroyed modem and phone amongst other things is there a way where like EE pay as you go do on my tablet as I'm doing that no...
Difficulty in returning to maiden name
Why is this so difficult? I have sent through documentation- apparently I have a name on my account that I don’t even recognise. I have been sent another form to complete and send through and guess what the link doesn’t work. Speaking to someone is i...
Payments
I believe I have paid my last bill twice. Will I be refunded or just not be charged next time?
Is anyone having problems getting their £50 voucher
Does anyone have problems getting their £50 voucher,
CHARGED FOR ENGINEER VISIT BUT TOLD I WOULDN’T BE??
I previously had a issue with my WiFi dropping out and connecting and went a week without WiFi customer service on the phone was no help so I came on this forum and I got sent a new router from the forum and this fixed the issue but due to the carry ...
Amazon voucher
Hi, I was promised a £75 voucher for joining you, and then £100 voucher compensation due to delays in my installation. Can you please tell me how I claim these? I have heard nothing about them. With there already being a delay I thought these would b...
bad bad customer and technical service
Where do I start? My internet was down for 3 days ! On Saturday it went down so I tried to get help on Sunday wasted hours trying to get in contact only to be told they were doing maintenance on their systems when I finally spoke to someone who knew ...
Charged for no internet supply
I have recently moved house and transferred my internet connection via Talk Talk as well. The call to Talk Talk was made ton 13/02 and line from previous address was disconnected on 16/02. On my new address; the line was not Live until 28/02. With th...
Amazon voucher for installation of full fibre
I have still not received the Amazon voucher for £25 promised to be sent within 45 days for the installation of Full Fibre on 3 January 2024. Can you please be kind enough to let me know when this will be sent.Thanks,Tony White