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Swapped broadband

smurray
First Timer
Private Message TalkTalk
Message 4 of 4

Hi, I swapped over my broadband on 13th July with UW, I am confused why I am still being charged my broadband by yourselves, please see below the payments that have been taken:

 

smurray_0-1725536871954.pngsmurray_1-1725536921911.png

 

Please could you come back to me ASAP.

 

Kind regards,

Sandra Murray

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3 REPLIES 3

Arne-TalkTalk
Support Team
Staff
Private Message
Message 1 of 4

Hi smurray

 

The account is still active, we didn't receive a transfer request from your new supplier, so the account has remained open you will have to call us on 03451720088 to place the cancellation. 

 

Sorry for any inconvenience caused

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 4

Moving this to the billing section for you, @smurray.

Gliwmaeden2, a fellow customer.
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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 3 of 4

@smurray, did you ask Utility Warehouse to keep your phone number?

 

If not, or if you switched to Full Fibre, Talktalk is not likely to have been informed. 

 

You would need to have phoned Talktalk yourself to ensure that the cancellation process was going ahead.

1000004478.jpg

https://community.talktalk.co.uk/t5/Articles/Cancel-your-TalkTalk-service/ta-p/2204737

Gliwmaeden2, a fellow customer.
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