We use cookies on our site to give you the best experience.
Accept
Reject
Manage your cookies
Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

Cisco AnyConnect wireless issue

RoyAG
Newbie
Private Message TalkTalk

yesterday

Message 3 of 3

I’m a customer that was migrated from Shell and I’m using a fairly old Post Office branded Zyxel ADSL router. After having to perform a hard reset (pin in the back) on the router to diagnose a broadband connection problem I can no longer connect to my work laptop top that uses Cisco AnyConnect over Wi-Fi.

I can still connect successfully if I connect my work lap top by plugging an Ethernet cable into the router LAN port.
All other devices, so phones, tablets, computers, TVs, etc all connect okay over Wi-Fi.
My work laptop still connects without any problem to my phone Wi-Fi hot spot and the work Wi-Fi, so I don’t think it is the laptop.

I didn’t have any problems last September unlike a lot of other customers.. So, it just seems to be an AnyConnect issue over Wi-Fi after the hard reset. Any help would be really appreciated. Thanks

Labels:
0 Likes
2 REPLIES 2

RoyAG
Newbie
Private Message TalkTalk

yesterday

Message 1 of 3

Thanks for the tip. Will try that.

fr8ys
Community Star
Private Message TalkTalk

yesterday

Message 2 of 3

You would be best to speak to the dedicated Shell Migration team on 03451 720088 (open 9am - 7pm), as staff here have limited or no access to the Shell systems.
When you call is answered be specific and ask for the Shell  migration team.

 

Hope they can sort it for you.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
© TalkTalk 2025