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Broadband help

For queries about your TalkTalk broadband service.

New Router

julieg6060
First Timer
Private Message TalkTalk

on ‎21-12-2025 12:45 PM

Message 7 of 7

I've received a new router and have no idea why....any ideas please 🙄

Thanks

Julie Gibson
Labels:
0 Likes
6 REPLIES 6

nambuso-TT
Support Team
Staff
Private Message
In response to julieg6060

on ‎22-12-2025 11:04 AM

Message 1 of 7

It appears that the last router we sent to your account was on 10/02/2024. This router might have been delivered to your neighbor or could have been a misdelivery.

0 Likes

nambuso-TT
Support Team
Staff
Private Message
In response to ferguson

on ‎22-12-2025 10:55 AM

Message 2 of 7

Hi there @julieg6060 Thank you very much for letting us know that you've updated your profile, please give me a moment to look into this for you.

0 Likes

julieg6060
First Timer
Private Message TalkTalk
In response to ferguson

on ‎22-12-2025 10:54 AM

Message 3 of 7

Hi - I've added it now so you can look into this.  Thanks

Julie Gibson
0 Likes

julieg6060
First Timer
Private Message TalkTalk
In response to mandisa1-TT

on ‎22-12-2025 10:53 AM

Message 4 of 7

Hi - I've added my account number to my profile so you can look at it.  It appears the router I have been sent is the same as the one we already have which is why I'm confused.  

Julie Gibson
0 Likes

mandisa1-TT
Support Team
Staff
Private Message

‎22-12-2025 07:10 AM - edited ‎22-12-2025 07:21 AM

Message 5 of 7

Thank you for the support @ferguson 

Hi there @julieg6060 I will be looking into this for you. Please update your community profile, so I can locate your account and look into this for you.

0 Likes

ferguson
Community Star
Private Message TalkTalk

on ‎21-12-2025 03:42 PM

Message 6 of 7

Which router did you have already? If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond. They will be back online tomorrow.

 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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