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Cisco AnyConnect wireless issue

RoyAG
First Timer
Private Message TalkTalk

on ‎20-03-2025 07:40 PM

Message 5 of 5

I’m a customer that was migrated from Shell and I’m using a fairly old Post Office branded Zyxel ADSL router. After having to perform a hard reset (pin in the back) on the router to diagnose a broadband connection problem I can no longer connect to my work laptop top that uses Cisco AnyConnect over Wi-Fi.

I can still connect successfully if I connect my work lap top by plugging an Ethernet cable into the router LAN port.
All other devices, so phones, tablets, computers, TVs, etc all connect okay over Wi-Fi.
My work laptop still connects without any problem to my phone Wi-Fi hot spot and the work Wi-Fi, so I don’t think it is the laptop.

I didn’t have any problems last September unlike a lot of other customers.. So, it just seems to be an AnyConnect issue over Wi-Fi after the hard reset. Any help would be really appreciated. Thanks

Labels:
4 REPLIES 4

mandisa1-TT
Support Team
Staff
Private Message
In response to Halifalv881

Monday - last edited Monday

Message 1 of 5

Hi there @Halifalv881 We sincerely apologize for the inconvenience caused to you, Please start you own thread so we can look into this for you.

0 Likes

Halifalv881
Visitor
Private Message TalkTalk

Monday

Message 2 of 5

I changed my TalkTalk contract   on the 10th of December 25 and signed up for a new 24 month contract for Fibre 35 . A  new router box was promised to be delivered within 3 to 5  days which hasn’t yet been delivered . (22nd of December) My internet has now been off line for two weeks and is causing me quite a few problems .  I suspect that the  old router  may be causing the problem but no one has able to confirm if it is diagnosed as a computer  or router problem but I need  the new router desperately. I have spoken to about three people on the WhatsApp help desk and building up  quite a trail and nothing seems to be happening. I am getting quite angry as with Christmas probably  nothing will now happen

0 Likes

RoyAG
First Timer
Private Message TalkTalk

on ‎20-03-2025 07:57 PM

Message 3 of 5

Thanks for the tip. Will try that.

fr8ys
Community Star
Private Message TalkTalk

on ‎20-03-2025 07:45 PM

Message 4 of 5

You would be best to speak to the dedicated Shell Migration team on 03451 720088 (open 9am - 7pm), as staff here have limited or no access to the Shell systems.
When you call is answered be specific and ask for the Shell  migration team.

 

Hope they can sort it for you.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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