Cisco AnyConnect wireless issue

[RoyAG]

I’m a customer that was migrated from Shell and I’m using a fairly old Post Office branded Zyxel ADSL router. After having to perform a hard reset (pin in the back) on the router to diagnose a broadband connection problem I can no longer connect to my work laptop top that uses Cisco AnyConnect over Wi-Fi.

I can still connect successfully if I connect my work lap top by plugging an Ethernet cable into the router LAN port.
All other devices, so phones, tablets, computers, TVs, etc all connect okay over Wi-Fi.
My work laptop still connects without any problem to my phone Wi-Fi hot spot and the work Wi-Fi, so I don’t think it is the laptop.

I didn’t have any problems last September unlike a lot of other customers.. So, it just seems to be an AnyConnect issue over Wi-Fi after the hard reset. Any help would be really appreciated. Thanks

[RoyAG]

Thanks for the tip. Will try that.

[fr8ys]

You would be best to speak to the dedicated Shell Migration team on 03451 720088 (open 9am - 7pm), as staff here have limited or no access to the Shell systems.
When you call is answered be specific and ask for the Shell  migration team.

Hope they can sort it for you.