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FIbre Support

Get expert support with your Fibre connection.

Facetime calls not connecting / going through when connected to EERO

Stuart-IP
Newbie
Private Message TalkTalk

yesterday

Message 2 of 2

Hi, 

 

Becoming increasingly frustrated by my Eero router. 

Whenever I try to make facetime calls, they never go through when I am connected to my home broadband with an Eero router. 

As soon as I turn Wifi off on my phone and use my mobile data, it works straight away, which is leading me to think this is a Talktalk / Eero issue. 

 

Has anyone had / fixed this issue?

Any tips welcome. 

Thanks

 

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1 REPLY 1

fr8ys
Community Star
Private Message TalkTalk

yesterday

Message 1 of 2

Hi,

 

I've found the advanced security causes some funny things to happen, such as websites not connecting when ad blocker is on.

 

I don't know if this is causing your issue or not, but try turning any you may have turned on in the Eero app off one at a time and then retest.

 

It might help or not!

 

Let us know if it works or not and if not, staff will look into further for you when they pick up this thread.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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