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Already paid my bill

Shaun8550
First Timer
Private Message TalkTalk

on ‎11-02-2025 04:45 PM

Message 3 of 3

You sent me an email saying I still own money and already paid it with my credit card but you said you will take it out by direct debit on 17th I think which you don't need to

Thanks 

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎12-02-2025 10:46 AM

Message 1 of 3

Hi Shaun8550

 

We wont take the Direct Debit as the balance is zero, be aware that direct debits are requested 3 days before the payment date, as you paid 1 day before the extraction date the email will have crossed. 

 

Sorry for any confusion. 

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎11-02-2025 05:46 PM

Message 2 of 3

Moving this to billing for you, @Shaun8550.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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