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on 11-02-2025 04:45 PM
You sent me an email saying I still own money and already paid it with my credit card but you said you will take it out by direct debit on 17th I think which you don't need to
Thanks
on 12-02-2025 10:46 AM
Hi Shaun8550
We wont take the Direct Debit as the balance is zero, be aware that direct debits are requested 3 days before the payment date, as you paid 1 day before the extraction date the email will have crossed.
Sorry for any confusion.
on 11-02-2025 05:46 PM
Moving this to billing for you, @Shaun8550.