hi, my contract 900 fibre was ending and i signed new contract 150 fibre. i had a chat with customer agent using online chat and he promised me £78 or 3 months credit. i do not remember, when credit should be applied, after several days weeks, and i waited long time and contact online chat again, loyalty agent told me i will get in after 24-48 hours, i waited more and contacted again, and i was told new date 24 or 25 march, because it is a rule to credit after several weeks when new contract begins, and credit is already applied to my account and it just will take time, i trusted and waited again and still no credit on my account. i expected a credit to pay my previous bill, but now i am hoping to be able pay my next bill using credit. i am not happy at all, i had credit before for my fibre 900 contract and was no issues, and it was quick i think. i expect i may have not 3, but 6 months free, for such experience, but also i would just be happy to receive, what i was promised. i heard talktalk community might be more helpful.
