OX App Suite/TalkTalk webmail

[Billx]

Hello

I was taking part in the following thread:

https://community.talktalk.co.uk/t5/Email/Legitimate-emails-sent-to-spam-folder/td-@p/3110005/page/3

These are 3 of my comments:

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@Billx   on ‎13-05-2025 03:01 PM
Hi, @aircraft , @angelique-TT 
Has this progressed today, or not?

Meanwhile, I have checked @aircraft 's use of the 'Apply' .

The original command was to move everything from outside this email address(this was assumed) to the inbox of this email address.

But it turned out that the incoming emails were first split into Inbox directed emails and Spam directed emails. The rule applied to the Inbox directed emails.

And the rule would have had no effect.

Using the 'Apply' on the rule, allows the user to change the destination folder, not the source folder or other source.

Therefore selecting one of the other folders via 'Apply', selects Spam, Drafts, Sent, Deleted, or Archive, TO which folder, the contents of the Inbox will be moved. They cannot be moved FROM any of these folders to the Inbox.

If one runs the original rule with a non-Inbox folder, not using the 'Apply', it will direct all incoming emails to that folder,

but probably will not take into account, emails that have already been directed, at some previous point,  to the Spam folder.

Anyway, it's about time, that TalkTalk, and more importantly Open-Xchange, adjusted its programming, to make this work.

In this particular case, for the user to be able to receive all incoming emails, junk or no-junk.

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@nomfezeko-TT  attempted to soothe me

She suggested that perhaps I do some spam filter training, so things might be resolved

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@Billx    13-05-2025 03:27 PM

There aren't specific email addresses that are spam/junk.

As you know the spammers keep varying the sending addresses, daily, and at will.

So, trying to train the spam filter is a lost cause.

The only spam filter, currently, is me.

Open-Xchange, with their AI,  have been hopeless. So, no training of the spam filter from me.

Particularly hopeless, is that they still have not issued any documentation, after such a long time, of how their Email App Suite is supposed to work or be used.

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@nomfezeko-TT  further attempted to soothe me

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@Billx  on ‎13-05-2025 03:48 PM

So, @nomfezeko-TT 

Are you going to get us some documentation from the source, Open-Xchange?

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So, I am requesting TalkTalk to obtain documentation for TalkTalk webmail from the source, Open-Xchange.

Bill

[Billx]

It seems Open-Xchange provide the software in an unfinished form to an ISP, e.g. TalkTalk, and the ISP has to do the final settings of the software, according the ISP's end requirements. So, it seems it is TalkTalk we have to go to, for the information we need.

It's obvious it originates from Open-Xchange from the landing page of TalkTalk webmail, https://apps.talktalk.co.uk/appsuite/#!!&app=io.ox/mail&folder=default0/INBOX, i.e. 'app=io.ox'

In fact, the real name of 'apps.talktalk.co.uk' is 'http.tt.xion.oxcs.net' which is one of Open-Xchange's domains.

Why do I insist on this info?

The current version of TalkTalk webmail has an email filtering capability..

There are quite a lot of settable things there.

Being a user of TalkTalk webmail, I might as well use that capability.

Also, I am somewhat unfriendly towards spam email.

I want to perhaps use some of those filterings, to deal with some of those spam emails.

I don't think this is unreasonable.

Bill

[Billx]

Hello, @nomfezeko-TT 

May I first congratulate you on how soothing and agreeable you have been with me and how accommodating and understanding of another's point of view you have been. You have also been so, with many others.

However, I wish to draw your attention to what you said on ‎13-05-2025 05:35 PM above.

You said you wanted some time. I think you've had that time now.

Are you now able to report what if any progress you have made, and are making?

Or, was I right in suspecting, that you might be providing just more soothing?

It would be very very positive of you  that we get more info from those that have the info.

Other companies have this type of information on their websites e.g. Microsoft, Google.

How can one use another's program, if the creator of that program does not provide sufficient info on the definition of the parameters required to use that program?

(In the meantime, I am doing what I can, to see if can solve the issue on my own.)

Bill

[Billx]

Thank you very much, @nomfezeko-TT 

(I hope this is not just a continuation of the soothing)

Bill

[nomfezeko-TT]

Hi @Billx, thank you for your message and for your continued feedback regarding TalkTalk webmail. I understand that you are requesting documentation from Open-Xchange to better understand the functionalities and features of the webmail service.

Please allow us some time to gather this information. We will keep you updated on our progress. 

Thanks, 

-Fez. 

[fr8ys]

@Billx I guess you know the answer will be No.