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Already paid my bill

Shaun8550
Newbie
Private Message TalkTalk
Message 3 of 3

You sent me an email saying I still own money and already paid it with my credit card but you said you will take it out by direct debit on 17th I think which you don't need to

Thanks 

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi Shaun8550

 

We wont take the Direct Debit as the balance is zero, be aware that direct debits are requested 3 days before the payment date, as you paid 1 day before the extraction date the email will have crossed. 

 

Sorry for any confusion. 

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 3

Moving this to billing for you, @Shaun8550.

Gliwmaeden2, a fellow customer.
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