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Billed several months after leaving

Fumingandtired
First Timer
Private Message TalkTalk
Message 3 of 3

Hi everyone 

 If anyone could give me info

 I left talk talk last Nov. I told them I was moving home and no longer required my Internet. The following day I recieved a call from moving in team to see if I required full fibre in my new property to which I kindly refused. 

 I paid my final rolling contract bill and thought nothing of it until I was chased for bills due to talk talk not closing down my account 

 After several calls to people whom had not much of an idea I finally was passed to a manager. The manager assured me that there was no money owing as I wasn't in contract and my final bill was settled. The emailed me with a waiver stating that no oney was owed by myself and to ignore any future demands. 

 Roll on today,  ive recieved a bill for one month's talk talk which I definitely don't owe. This has cost me time and money..any ideas 

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi Fumingandtired

 

I can see the charge has now been removed, and the account is fully cancelled. 

 

Sorry 

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 3

Moving this to the billing section for you, @Fumingandtired.

 

If it's not picked up on Friday, check back after the weekend for a response from staff. 

Gliwmaeden2, a fellow customer.
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Anonymous User