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Billed several months after leaving

Fumingandtired
First Timer
Private Message TalkTalk
Message 3 of 3

Hi everyone 

 If anyone could give me info

 I left talk talk last Nov. I told them I was moving home and no longer required my Internet. The following day I recieved a call from moving in team to see if I required full fibre in my new property to which I kindly refused. 

 I paid my final rolling contract bill and thought nothing of it until I was chased for bills due to talk talk not closing down my account 

 After several calls to people whom had not much of an idea I finally was passed to a manager. The manager assured me that there was no money owing as I wasn't in contract and my final bill was settled. The emailed me with a waiver stating that no oney was owed by myself and to ignore any future demands. 

 Roll on today,  ive recieved a bill for one month's talk talk which I definitely don't owe. This has cost me time and money..any ideas 

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi Fumingandtired

 

I can see the charge has now been removed, and the account is fully cancelled. 

 

Sorry 

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 3

Moving this to the billing section for you, @Fumingandtired.

 

If it's not picked up on Friday, check back after the weekend for a response from staff. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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