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TV Support

For help with your TalkTalk TV box, channels and apps.

Upgrade TV package

WaRRioR1976
Whizz Kid
Private Message TalkTalk

on ‎25-02-2026 03:45 PM

Message 5 of 5

I have, after several.months of trying, managed to upgrade my TV package because the one I was paying for -  YouView - is no longer supported by TalkTalk and it stopped working quite some time ago. Will i be sent a new TV box? I should hope so as I'm being charged for TV. Unsurprisingly, no email confirming the upgrade and I  didn't even get email confirmation when I renewed my broadband. I've checked that the email address is correct on my TT account and I sometimes receive emails from TT Community, but not important emails regarding my account.

Anyway, can anyone please tell me if I'll get a new TV box? I don't want to spend hours on the phone or chat just to request something that TT should send me anyway as part of the TV package I'm paying for. 

Thank you.

I'm a drummer in a very well known band, I'm also a world class racing driver and crazy golf world champion 7 years in a row. Please note - I'm a bit of a dreamer and try and make my life sound more interesting than it is, so the above statement might not be true.
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4 REPLIES 4

mandisa1-TT
Support Team
Staff
Private Message

on ‎25-02-2026 04:06 PM

Message 1 of 5

The order is still inactive, however I can certainly assure you we have received the order. We sincerely apologize for any inconvenience caused to you.

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mandisa1-TT
Support Team
Staff
Private Message

on ‎25-02-2026 04:04 PM

Message 2 of 5

Thank you for the support @fr8ys 

@WaRRioR1976 I have looked into the account for your TalkTalk TV package is still inactive, as you placed the order today. However the equipment (TalkTalk TV Hub) has been ordered, and you should receive it 2 to 3 working days.

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fr8ys
Community Star
Private Message TalkTalk

on ‎25-02-2026 03:55 PM

Message 3 of 5

While waiting for @mandisa1-TT to look into this for you, you need to be aware that the box supplied by TalkTalk under the new package does not record. It does however have access to the upto date Apps do you can stream catch up.

 

If recording is important to you, there is a thread under technology within the lounge that discusses recordable boxes that may be of interest.

 

 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

mandisa1-TT
Support Team
Staff
Private Message

on ‎25-02-2026 03:49 PM

Message 4 of 5

Hi there @WaRRioR1976 I will need to look into your account.

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