From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For...
If you have successfully signed into Apps such as ITVX and you are asked for a PIN number, this may be due to Parental Controls being set up during set up. The Box default PIN is 1234. Try this to access and unless you require Parental Controls to be...
For those wondering how to get Netflix and ITVX on their boxes the short answer is you can't. This is the advice I have been giving other customers which may help. ITV and Netfix updated their apps and the software they use is no longer compatible wi...
Last night when going to the guide to catch up a programme on Ch 4, on the screen it said it was no longer available on my device.
Hi I see from a previous post that TalkTalk do not supply the Netgem box any longer and it set me wondering if I need to upgrade to the Hub to take full/best advantage of a new Sony smart TV I am having installed. Can someone summarise the advantages...
Hi Hope somebody can help. Karl has always been a big help in the past, but if I'm right the TalkTalk team can't now help users as previously on this channel. If so, big black mark as far as I'm concerned. Anyway, am having new TV (Sony smart TV) ins...
Hi, I've just upgraded from YouView to TalkTalk TV Hub, but don't I need a new set-top box (and remote)? I'm asking because TalkTalk has confirmed the upgrade but has made no mention of sending me a Hub box to replace the YouView box.
I have a 4k tv box. I am keen to see my photos and videos from my phone and ipad on my tv, which I can’t do with the 4k box. Is it possible to get an upgrade to the tv hub box?
Has anyone experienced the problem I am having?My Set Top Box, STB, new type, UZW4054TTG, had been working fine until roughly the start of February 2026. From then, the EPG info (using the “i” key of the remote control) has frequently been providing ...
Got up this morning and when I switched the tv on, it came on asking me to complete set up on my talk talk box. Had this box for 9yrs and it's never done this, did as it said as I couldn't get out of it, then there hasn't been any sound since. I trie...
I have, after several.months of trying, managed to upgrade my TV package because the one I was paying for - YouView - is no longer supported by TalkTalk and it stopped working quite some time ago. Will i be sent a new TV box? I should hope so as I'm ...
When I record programmes on my TV hub, the box restarts itself several times and only records 2 or 3 minutes at at time. It never records a whole programme all the way through. It is not because I am watching another channel it does it when I am not ...
My youview box has stopped recording. It has an error with no code. Please can anyone advise
I have been with Talktalk for a number of years now and joined them from BT, I already had a set top Youview box from BT that automatically updated to Talktalk when I changed suppliers and have never received one from Talktalk. When I log into my acc...
I wasn’t told that I would lose the recording tv feature when I upgraded from my 4K tv box to their Tv HUB. I used to record whole soap series and could whizz past the adverts . Talktalk need to make customers aware you lose the recording feature wit...
Hi Have received an email re equipment update but cannot find anywhere on your website to request an updated tv box. Help please.Norman
Our old Hauwei 372 recordable TV box is now only picking up 69 channels so as invited we requested and received a new Google replacement. We set it up and am very pleased to pick up 179 channels but, this new box doesn't record. Also my wife is hard ...
I didn’t catch the 4 letter code at set up. It then tells you to go into settings, permissions, mobile app for a new code but there is no permissions area under settings. Why are they so ******* useless at getting things correct?
Having received the email inviting me to order a new TV Box I accessed my account as advised but am unable to find a link anywhere to enable me to order. Can anyone help please?
Hi,Appreciate that TalkTalk, like others, are keen to push new streaming TV Hub boxes, but does anyone know if replacement hard drive recording boxes are available directly from TalkTalk?Thanks
Does this mean that there is a fault with my DN372T box, which I recently purchased.
I have been using the TV Hub for a while and on catch-up most of the time, when the adverts come on and then it tries to go back to the program afterwards, it leaves the App and goes back to the Guide. If I try to access the App directly after that i...
I can’t set up my talk talk set box
I’m having difficulty setting up my box
Hi have just received the new NetGem 4k box to replace our existing one. Can someone tell me does this box record all programmes not just the currently viewed one and will recordings from our existing box be saved and available to view through the ne...
My trusty youview recorder, as finally come to the end of its life. I have to admit, i now feel lost without it. Do talktalk still do such things, or do i need to think of other options? Thanks.
I have just renewed my contract & received the new TV hub. However, there is no aerial output on the new hub for my setup as I have another device (Sony HDD/DVD box) connected to the TV. Basically aeriel in to HDD/DVD then aerial out & in to TalkTalk...
We received an email a couple of weeks ago saying set top box would no longer be able to receive upgrades but we could have a new box. We asked for a new box but have heard nothing since.