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TV Support

For help with your TalkTalk TV box, channels and apps.

Forum Posts

PIN Number requests using TV HUB

If you have successfully signed into Apps such as ITVX and you are asked for a PIN number, this may be due to Parental Controls being set up during set up. The Box default PIN is 1234. Try this to access and unless you require Parental Controls to be...

fr8ys by Community Star
  • 2232 Views
  • 0 replies
  • 4 like

NETFLIX, ITVX and TalkTalk YouView boxes

For those wondering how to get Netflix and ITVX on their boxes the short answer is you can't. This is the advice I have been giving other customers which may help. ITV and Netfix updated their apps and the software they use is no longer compatible wi...

fr8ys by Community Star
  • 24037 Views
  • 0 replies
  • 16 like

Television Reception

ITV reception is very jerky on Border Television, and has been over the past weekend. When will it be fixed?

Yvm302

Poor signal with error code appearing constantly 

Poor TV picture quality

Does anyone else experience any problems with picture quality when watching BBC iPlayer and Channel 4? I haven’t noticed it on any other channels, here are my internet speeds, not sure whether it’s our television or internet speed.  

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doris67 by Popular Poster
  • 359 Views
  • 8 replies
  • 0 like

Digital hd tv channels not working, bbc itv channel 4

Hi For about 3 weeks our bbc, itv and channel 4 hd channels have lost signal through our talktalk tv box. I originally put this down to the weather but it has continued. This happened about 2 or 3 years ago and was fixed by talktalk sending a replace...

andyrhi by Conversation Starter
  • 341 Views
  • 3 replies
  • 0 like

TV BOX PIXELATION

We have received two new boxes from Talk talk over the last couple of weeks.Previous box was really old and didn’t support things like itv x.The first box (YouView) was causing channels through the aerial to be really badly pixelated. Internet channe...

Picture issue

The picture on TV on TalkTalk box is very small and in the middle of the screen and we have no sound. Can anybody help?

CathyB70 by Team Player
  • 498 Views
  • 4 replies
  • 0 like

Netgem 4K TV box reverse colours

  Quite regularly I switch my box on and the colours are reversed. To rectify this I either have to cut power and reboot or go to settings and change the resolution. What is wrong?

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G0PNM1 by First Timer
  • 436 Views
  • 2 replies
  • 0 like

TV signal quality and Strength

I have recently upgraded to a TalkTalk TV Box model UZW4054TTG. My problem is that there doesn't appear to be an option to check the TV signal quality and strength in percentage terms as there was on my old box. I have gone into settings and cannot f...

ShunkaD by First Timer
  • 553 Views
  • 1 replies
  • 0 like

TV

Channels BBC 1 and 2 picture breaking up all the time.all other channels ok

Sound Sync amd losing many channels

Had box a number of months - it is constantly goingnout of sync and losing channels. We have tried everything - replacong cables, rebooting, checking firmware, reboot, power off and leave for 30 minutes and reboot. Sound issues usuallybreturm afyer s...

M00EE by First Timer
  • 533 Views
  • 1 replies
  • 0 like

TV Malfunction

Hello TalkTalk, My television and radio are not working. All I get is a blue screen and "No Signal". Could you possibly please restore my television and radio? Many thanks in anticipation. Robin

REdward by First Timer
  • 544 Views
  • 2 replies
  • 0 like

Resolved! Using my ITVX catch up

The picture on my ITVX catch up is only in the top left hand side. I can’t get it to be on full screen. My other catch up channels are fine?

BBC picture breaking up.

Recently, only on BBC channels, the picture has begun to break up making it unwatchable. The message “ Bad Signal” appears on the screen. All other channels are unaffected. The fault is intermittent. I have a 4G Talktalk box.Is this a Talktalk proble...

Dave 68 by Team Player
  • 2062 Views
  • 8 replies
  • 0 like

TV

1. Does talktalk Tv operate in HD?2. Can you record two channels while watching another tv channel?3.Will the price of Fibre 65 plan change during the contract term/period?

Replacment Talk Talk TV box

Hello,my tv box now takes more than 1 minute to open an app and it crashes out of apps regularly. It is over 6 years old. I would like a replacement box so I’m not waiting longer and so my viewing is not constantly interrupted with crashing.

Picture does not match the sound

3 weeks of having the new talktalk box and have logged this with the helpline on many occasions and spend more time switching the box off and on and factory resets and have now unplugged this box. The helpline say they have never had this issue befor...

Liam007 by First Timer
  • 561 Views
  • 2 replies
  • 0 like

Green screen

I have had the android box about a month but for the past week to 10 days all I get is a green screen, I have changed HDMI cable turned it around and tried switching off and on at the mains, until I can get a fix I am going to reconnect my netgem box

Oscar13 by First Timer
  • 605 Views
  • 3 replies
  • 0 like

Pixelling on BBC via Netgem box,

Even with an aerial booster we get pixelling on bbc channels. Tried aerial direct to TV and all OK. New Netgen box seems be a pronlem

Pam54 by First Timer
  • 415 Views
  • 1 replies
  • 0 like

Resolved! TV box sound but no picture

HI I have just renewed my contract this afternoon - Fibre 65. I previously was on Fibre 65 but am being sent a new box as I have an old box. Put the TV on this evening and I have sound but saying no signal. I have taken the ariel out of the TV box an...

Ragsab by Team Player
  • 2344 Views
  • 8 replies
  • 0 like

4K Box No HD and Channels Unavailable

Have just fitted replacement 4k Box. Will record but there is no High Definition for either BBC or ITV Channels. Just watching ITV on Channel 3 with a blurry picture. Have scanned Channels again but no change. Can anyone help ?