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TV Support

For help with your TalkTalk TV box, channels and apps.

Forum Posts

PIN Number requests using TV HUB

If you have successfully signed into Apps such as ITVX and you are asked for a PIN number, this may be due to Parental Controls being set up during set up. The Box default PIN is 1234. Try this to access and unless you require Parental Controls to be...

fr8ys by Community Star
  • 2268 Views
  • 0 replies
  • 4 like

NETFLIX, ITVX and TalkTalk YouView boxes

For those wondering how to get Netflix and ITVX on their boxes the short answer is you can't. This is the advice I have been giving other customers which may help. ITV and Netfix updated their apps and the software they use is no longer compatible wi...

fr8ys by Community Star
  • 24140 Views
  • 0 replies
  • 16 like

TV hub sound dipping randomly

Our new TV hub has started producing (at random intervals) a click followed by an immediate reduction in volume. The volume then gradually goes back to the original level in 20 to 30 seconds. Seems to affect both apps and live TV. Was never an issue ...

Surround sound problem.

Hub connected to AVR then TV. Everything works perfectly if the source output from the Hub is surround (Amazon. Prime, Blu-ray, etc, BBC HD with surround broadcast). The problem is with outputs from the Hub that have been broadcast in stereo (most BB...

MrBevs1 by Participant
  • 279 Views
  • 1 replies
  • 0 like

Intermittent tv issue - No sound.

Last few weeks we have an intermittent issue using our talktalk tv hu which we have had from new from talktalk.Upon switching the tv and hub on there will be no sound. The picture is fine and I can change channels and change the sound up or down on t...

Raj LCFC by Participant
  • 654 Views
  • 5 replies
  • 0 like

No sound on my tvbox

I have no sound on my tvbox. Checked its not on silent, checked cables and aerial attached ok and have turned box off and on again. Normal TV volume is fine

VivMad by First Timer
  • 362 Views
  • 1 replies
  • 0 like

TV Hub Sound

Just received TV Hub.I'm connecting it through an AVR. The AVR seems to detect the sound as Dolby Digital Plus and sets up to that, but when I watch TV there is no sound through the centre speaker.It works properly when watching Amazon Prime.If I res...

MrBevs1 by Participant
  • 3611 Views
  • 27 replies
  • 0 like

Sound Sync amd losing many channels

Had box a number of months - it is constantly goingnout of sync and losing channels. We have tried everything - replacong cables, rebooting, checking firmware, reboot, power off and leave for 30 minutes and reboot. Sound issues usuallybreturm afyer s...

M00EE by First Timer
  • 538 Views
  • 1 replies
  • 0 like

New tv hub sound issues

Hi, I have just received a new tv hub box and installed it but the sound quality is terrible. Sounds fuzzy and is out of sync with the picture. Any help gratefully received!!

New hub and TV and audio are out of sync

We have the new TalkTalk hub, only acquired recently. I much prefer to record as an option (old box), although we do have Disney free through our bank so now I can access it through the new hub. Also ITVX as that had gone from the old box.The only pr...

Picture not in sync with voices

Got our new to hub from TalkTalk a couple of weeks ago. Last couple of days have noticed the sound is not in sync with the screen images. Can anyone advise a fix for this? Internet working well, just this issue with the hub, which we didn’t have with...

Janiec by Chatterbox
  • 2565 Views
  • 13 replies
  • 1 like

Picture does not match the sound

3 weeks of having the new talktalk box and have logged this with the helpline on many occasions and spend more time switching the box off and on and factory resets and have now unplugged this box. The helpline say they have never had this issue befor...

Liam007 by First Timer
  • 571 Views
  • 2 replies
  • 0 like

Talktalk tv hub

I have just received the Talktalk tv hub, my old talktalk tv box connected to my tv soundbar, can I still use the soundbar with the new hub?

Linda1962 by Popular Poster
  • 450 Views
  • 1 replies
  • 0 like

4k box intermittent sound

My 4k box has intermittent sound.Only happens when using apps I.e. Netflix or NOW but can happen 3-4 times per viewing. Any solutions? We've tried resetting box and router.Thanks Lucy

Sound dropping on new 4K Hub

Hi again - separate post, as different issueReceived and set up new hub today. We are having problems with sound dropping out for a few seconds every minute or two, so we are regularly missing a few words from sentences. Quite annoying. Cant find any...

Twist by Conversation Starter
  • 696 Views
  • 3 replies
  • 0 like

Sound low Talk Talk TV Hub

Apps on TV Hub sound low. Previous Talk Talk box no issues. Tried all the usual technical snagging but so frustrating sound still so low compared to terrestial TV. Any suggestions be helpful., as I am fed up trying to get decent support from Talk Tal...

Talktalk box

Hi, I have been having a problem with my Talktalk box since I received it a few months ago. After switching on there is no sound which necessitates switching it off and restarting when the sound resumes - this is rather annoying and a waste of time.

Installing talk talk tv box with soundbar

Hi, I'm in the process of installing a new talk talk tv box. I've had a sony sound bar for a while and it's worked perfectly but it doesn't seem to be connecting to the new box. I can't find a any instructions anywhere so any suggestions appreciated ...

Marm125 by First Timer
  • 688 Views
  • 1 replies
  • 0 like