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TV Support

For help with your TalkTalk TV box, channels and apps.

Forum Posts

PIN Number requests using TV HUB

If you have successfully signed into Apps such as ITVX and you are asked for a PIN number, this may be due to Parental Controls being set up during set up. The Box default PIN is 1234. Try this to access and unless you require Parental Controls to be...

fr8ys by Community Star
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ITVX and TalkTalk YouView boxes

For those wondering how to get ITVX on their boxes the short answer is you can't. This is the advice I have been giving other customers which may help. ITV updated the app and the software they use is no longer compatible with the YouView box hardwar...

fr8ys by Community Star
  • 0 replies
  • 14 like

Tv guide unavailable

I have just moved to talk talk and I’m having issues with my tv guide. It is saying I have 0 channels discovered on my tv. even once retuning it still says 0. I currently have no tv

Aerial question

Hi all, I've just switched over to talktalk from Sky. I'm just setting up the tv hub and come to plug everything in and found our SkyQ antenna is a dual cable and in the back of the tv hub it's a single antenna port that doesn't fit either. Does anyo...

Ryno91 by Newbie
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Search function

When searching for a programme to watch. Why does the earliest episode come up first and you have to scroll across through hundreds of episodes to get to the most recent ?

Conlaw53 by First Timer
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Channel numbers

I have the little black TV box, I think it's the 4K. A window popped up saying to rescan channels so I did , then after it said do you want to add extra channels so I pressed yes . Now the channels are starting with 800 instead of from 1. Is this nor...

Faith44 by Team Player
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TV Hub

The HOME button and the TV GUIDE botton on my remote are not working, all others buttons seem to be fine.


I am trying to connect my 4K box with HDM1 cable but have not got a port with HDM1only HDM2 and HDM3 how can I connect the box

Tv hub guide

Having issues after receiving a new tv hub box, the tv guide will often not display- press the button and it flashes and disappears , a restart fixes it but this is clearly a fault


I am new to TalkTalk. How and what do I need to record programs

RJP34 by First Timer
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Got a new box yesterday. Wired it up, slight problem with flickering. However, there are no instructions how to work new zapper or a”Dummy’s” guide to use box

KenGreer by First Timer
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Unable to record or watch recorded programmes

My talk talk box is not recording programmes. In addition, we are also unable to watch any recorded programmes. In addition, we are unable to watch earlier programmes from the Guide, like it used to when it took you straight to the programme from whi...

Missing bbc channels

My new talk talk tv box isn’t showing bbc on the guide so I can’t access bbc unless I use the iPlayer app

Nikki77 by First Timer
  • 2 replies
  • 1 like

problems with subtitles

Just received my new TV hub and remote. When I select subtitles for films and some programes, the subtitles remain on screen for every other show. when I go to settings, the subtitle option is 'off' but they still show on screen. Solution??

hansam by Popular Poster
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new box problem

new box won't get area required plus can't get on demand

newbox by First Timer
  • 1 replies
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Remove banner on screen

How do I remove the transparent programme info banner at bottom of screen with ‘on next’ option to the right?

Adetows by First Timer
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Resolved! TV Guide & Home Button not working

When I press the Guide button, I get a brief flash of the guide but it won't stay visible .... also, the home button seems to have the same problem. Any advice ? Thanks.

MarkDoz by First Timer
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Is it possible to actually disable the PIN requirement completely?During the initial set-up it is required that a 4 digit PIN is entered, I have no need for a PIN in my house.I have looked for the option to be able to not require its use but all I ca...

Shytalk by Popular Poster
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New TalkTalk TV Box Specs and more info????

Hi Guys Where can I find out what the full specs are of the new TV Box?I would like to know: 1) Can it be recorded on if I insert a Pen Drive or Hard Drive? If so how may channels can be recorded at once?2) What TV System does it use? YouView or Free...

RazzOne by Whizz Kid
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Talk Talk, TV assessability

I am really thinking about moving away from sky and going over to the new Talk TalkTV box, But I have one question. I know it has auto description as standard, but does it have Android’sTalk back or similar? That’s when you can navigate the TV home s...

prescol by Enlightened One
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Can't tune to ITV1. Netgem 4k box.

I'm having problems that ITV1 doesn't appear on the Freeview guide of my 4k box. If I press no 3 which is where the channel is located the box finds ITV1 but it isn't on the guide list. I have retuned several times but it still isn't found. Just watc...

You view box hasn’t updated for British Summertime

Can someone please advise... I know others have the same issue but is this something Talk Talk are fixing or do I need to do something with the You box.Ive called them twice today and it’s a complete waste of time. I don’t want to lose my recordings ...

Showgirl by First Timer
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here too - still GMT

Youview box not changed to BST

My Huawei Youview box has not changed itself to BST. The program guide is still showing GMT times. I have tried rebooting the box, and a factory reset, but this hasn't resolved the issue. I don't recall this happening before.

Floydoid by Chat Champion
  • 89 replies
  • 16 like

Tv box

How long do you wait for an item to arrive of talk talk.

Pete1766 by First Timer
  • 1 replies
  • 0 like