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TV Support

For help with your TalkTalk TV box, channels and apps.

Forum Posts

PIN Number requests using TV HUB

If you have successfully signed into Apps such as ITVX and you are asked for a PIN number, this may be due to Parental Controls being set up during set up. The Box default PIN is 1234. Try this to access and unless you require Parental Controls to be...

fr8ys by Community Star
  • 2267 Views
  • 0 replies
  • 4 like

NETFLIX, ITVX and TalkTalk YouView boxes

For those wondering how to get Netflix and ITVX on their boxes the short answer is you can't. This is the advice I have been giving other customers which may help. ITV and Netfix updated their apps and the software they use is no longer compatible wi...

fr8ys by Community Star
  • 24139 Views
  • 0 replies
  • 16 like

TV GUIDE NOT WORKING - error message YVM102

Suddenly I can no longer access my NOW channels via my Talktalk TV Box via the TV GUIDE facility.I have tried restarting the Router with no effect and have checked all connections which seem OK.Any further help would be much appreciated - the error c...

CHULA71 by Visitor
  • 161 Views
  • 1 replies
  • 0 like

TV Playback

TV playback is not working, I cannot access any iPlayers all I get is a grey screen. The router is fine and working on other devices.

Janis2 by Chatterbox
  • 400 Views
  • 2 replies
  • 0 like

TV Guide not showing all channels but can select channel manually

My TV Guide is not showing all my Freeview channels. I have re-tuned my box, checked my aerial, etc but nothing seems to make a difference. However I can select channel 1 (BBC1) from the remote and it will change to that but I get not programme detai...

Wrong date and time on TV box

My box has suddenly started showing a February date when I go to Guide and so says there is no information for programmes. The different apps for channels (iPlayer etc) are not available.

Tv guide

When is the issue re tv guide not working going to be sorted please...been without it for almost a week now

Boothy97 by First Timer
  • 1398 Views
  • 5 replies
  • 0 like

TV services slow

Asking about my son's service as he has learning disability. His internet is working fine but when he uses his TV - especially the Guide it is incredibly slow. and it is slow responding We have reset his TV View box but it has made no difference.Help...

Rusty_2 by Conversation Starter
  • 3109 Views
  • 19 replies
  • 0 like

TV Guide not working

The TV Guide isnt working properly. You can't change channel with it. It's very slow to appear. After about 2 hours it springs back to life and seems to work properly. But if you turn the TV off it goes back to being slow or freezing. I've re-booted ...

Mmatt by First Timer
  • 12747 Views
  • 40 replies
  • 6 like

Guide not loading

Guide is not loading on tv, have restarted box etc, still not uploading.

Cathcol by First Timer
  • 2073 Views
  • 11 replies
  • 0 like

Tv guide unavailable

I have just moved to talk talk and I’m having issues with my tv guide. It is saying I have 0 channels discovered on my tv. even once retuning it still says 0. I currently have no tv

Aerial question

Hi all, I've just switched over to talktalk from Sky. I'm just setting up the tv hub and come to plug everything in and found our SkyQ antenna is a dual cable and in the back of the tv hub it's a single antenna port that doesn't fit either. Does anyo...

Ryno91 by First Timer
  • 747 Views
  • 1 replies
  • 0 like

Search function

When searching for a programme to watch. Why does the earliest episode come up first and you have to scroll across through hundreds of episodes to get to the most recent ?

Conlaw53 by First Timer
  • 417 Views
  • 1 replies
  • 0 like

Channel numbers

I have the little black TV box, I think it's the 4K. A window popped up saying to rescan channels so I did , then after it said do you want to add extra channels so I pressed yes . Now the channels are starting with 800 instead of from 1. Is this nor...

Faith44 by Team Player
  • 832 Views
  • 2 replies
  • 0 like

TV Hub

The HOME button and the TV GUIDE botton on my remote are not working, all others buttons seem to be fine.

HDM1 CABLE

I am trying to connect my 4K box with HDM1 cable but have not got a port with HDM1only HDM2 and HDM3 how can I connect the box

Tv hub guide

Having issues after receiving a new tv hub box, the tv guide will often not display- press the button and it flashes and disappears , a restart fixes it but this is clearly a fault

Recording

I am new to TalkTalk. How and what do I need to record programs

RJP34 by First Timer
  • 681 Views
  • 2 replies
  • 0 like

Instructions

Got a new box yesterday. Wired it up, slight problem with flickering. However, there are no instructions how to work new zapper or a”Dummy’s” guide to use box

KenGreer by First Timer
  • 450 Views
  • 1 replies
  • 0 like

Unable to record or watch recorded programmes

My talk talk box is not recording programmes. In addition, we are also unable to watch any recorded programmes. In addition, we are unable to watch earlier programmes from the Guide, like it used to when it took you straight to the programme from whi...