Guide on tv hub remote

[Heatherjacko]

I can't get the guide on my TV hub remote or change channel using the up or down, the blue light is flashing when I press it but nothings happening on the tv any advice? 

[Karl-TalkTalk]

Hi

Try the reset and then re - pair the remote and let us know what happens.

Karl

[fr8ys]

Ok, let us know how it goes.

If not, you are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

[Heatherjacko]

It's a new box, only got it last week! Replaced the batteries and tried pairing neither worked, will try a factory reset next 

[fr8ys]

Try changing the batteries first, but if this does not work, try resetting the remote control. Details can be found here.

https://community.talktalk.co.uk/t5/Articles/TalkTalk-Remote-Control-Guide/ta-p/2204370#:~:text=Rese....

If that does not help then try a factory reset of the box. This can be found in the settings menu.

Please let us know how you get on.