If you have successfully signed into Apps such as ITVX and you are asked for a PIN number, this may be due to Parental Controls being set up during set up. The Box default PIN is 1234. Try this to access and unless you require Parental Controls to be...
For those wondering how to get Netflix and ITVX on their boxes the short answer is you can't. This is the advice I have been giving other customers which may help. ITV and Netfix updated their apps and the software they use is no longer compatible wi...
TV is stuck on one channel can't load up the guide or change the channel can change the volume and turn it off though
For the last couple of weeks pressing 1 on my remote is taking ne to iPlayer instead of straight to BBC1. This is very annoying. I have a Netgem 4k box. Tried rescanning channels. Aerial connection is fine. Anyone know how this can be resolved ? Is t...
I was issued an upgraded set top box a couple of years ago but have found that it often freezes during programmes and recording playback which is not only annoying but also affects the continuity of the programme. Also my remote is suffering the effe...
My remote control has unfortunately been damaged and is now not operating. Please let me know how I can get a replacement.
How do I order a replacement remote
How do I get a replacement remote control?
Why can I not get ITV CHANNELS on the remote control guide it’s only showing BBC
Hi, I've had Talktalk TV for a couple of months and the remote has been working fine until yesterday. Now the only buttons that are working are the power, volume and the Google assistant button. All other buttons are not working. I can see that the b...
Try saying, appears on bottom of t.v. Screen and cannot remove, any answers
I've tried the bot and this didn't help. A couple of key buttons have stopped working on my TV remote. All other buttons work as indicated by talk talk button illuminating. Help.
I have a v1 remote that’s not working properly any chance of getting a new one???
I'm having trouble with my old tv box. It's very slow to work. The remote control doesn't work on times and when changing channels it's very slow. Many times the only way is to turn it all off and start again. Having to do this daily! I've done softw...
WiFi shocking 4 days trying to contact you fed up Remote dodgy as welltv box slow and unresponsive
My tv will not turn off using the remote control and tv hub
How do I record a programme on my new tv hub using the new remote. I can’t see any button to press. there was one on the old remote with the box I had before
I think I may have pressed the Google assist button on error and I now have a green dot in corner of my tv screen, how do I get rid of this please.Thank you
Some keys on my TV remote are no longer working so I need a replacement
Hi TeamCan you help?I need a replacement remote control like in picture and pic of box.Thanks
Hi Can anyone help my find a replacement remote like the one in the image? Any help much appreciated.
How do I increase the sound on my TV using the box?
Hand control doesn’t respond at times
I have set up my new TV hub and paired the new remote control that came with it. This remote will not switch off/on my TV. How can I get it to work.
Purchased a new remote control volume will not work I need to pair it but don’t know how can you help please
Hi all.Our puppy has gotten hold of the remote and it’s damaged beyond repair. Does anyone know where I can get a new one please ?
Hi, my remote control to TV box 4K was damaged. How to order a new one?