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TV Support

For help with your TalkTalk TV box, channels and apps.

Remote control

Nikki2708
First Timer
Private Message TalkTalk

on ‎12-01-2025 07:45 PM

Message 11 of 11

How do I order a replacement remote

N Stevens
Labels:
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10 REPLIES 10

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Nikki2708

on ‎13-01-2025 11:49 AM

Message 1 of 11

Hi

 

No, there is no cost for swapping the equipment.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Nikki2708
First Timer
Private Message TalkTalk
In response to Karl-TalkTalk

on ‎13-01-2025 11:47 AM

Message 2 of 11

Ok and will this be at a cost?

N Stevens
0 Likes

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Nikki2708

on ‎13-01-2025 09:07 AM

Message 3 of 11

Hi

 

We cannot just send a remote, but have to replace the whole unit.  A replacement is on the way.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

Nikki2708
First Timer
Private Message TalkTalk
In response to Karl-TalkTalk

on ‎13-01-2025 09:02 AM

Message 4 of 11

I have updated it all

N Stevens
0 Likes

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Nikki2708

on ‎13-01-2025 08:15 AM

Message 5 of 11

Hi

 

Can you please update your Community Profile to include your

  • Name
  • TalkTalk Telephone number or Account number

 

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

fr8ys
Community Star
Private Message TalkTalk
In response to Nikki2708

on ‎12-01-2025 08:51 PM

Message 6 of 11

Ok thanks.

 

Support staff are back tomorrow.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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Nikki2708
First Timer
Private Message TalkTalk
In response to fr8ys

on ‎12-01-2025 08:31 PM

Message 7 of 11

4k

N Stevens
0 Likes

fr8ys
Community Star
Private Message TalkTalk
In response to Nikki2708

on ‎12-01-2025 08:29 PM

Message 8 of 11

Which box do you have?

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
0 Likes

Nikki2708
First Timer
Private Message TalkTalk
In response to fr8ys

on ‎12-01-2025 08:28 PM

Message 9 of 11

I have lost my remote and need a new one

N Stevens
0 Likes

fr8ys
Community Star
Private Message TalkTalk

on ‎12-01-2025 08:18 PM

Message 10 of 11

You can't if it's an old YouView box one but you can purchase them from online auction sites.

 

These boxes have been unavailable for 4 years now.

 

Whichever box you have have you tried new batteries and or a remote reset?

https://community.talktalk.co.uk/t5/Articles/TalkTalk-Remote-Control-Guide/ta-p/2204370

 

If it's a newer box please post back with the specific issue.

 

Thank you

 

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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