TV Support

Nikki2708 · ‎12-01-2025

How do I order a replacement remote

N Stevens

Karl-TalkTalk · ‎13-01-2025

Hi

No, there is no cost for swapping the equipment.

Thanks

Karl.

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Nikki2708 · ‎13-01-2025

Ok and will this be at a cost?

N Stevens

Karl-TalkTalk · ‎13-01-2025

Hi

We cannot just send a remote, but have to replace the whole unit. A replacement is on the way.

Thanks

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Nikki2708 · ‎13-01-2025

I have updated it all

N Stevens

Karl-TalkTalk · ‎13-01-2025

Hi

Can you please update your Community Profile to include your

Name
TalkTalk Telephone number or Account number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Karl

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

fr8ys · ‎12-01-2025

Ok thanks.

Support staff are back tomorrow.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).

Nikki2708 · ‎12-01-2025

4k

N Stevens

fr8ys · ‎12-01-2025

Which box do you have?

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).

Nikki2708 · ‎12-01-2025

I have lost my remote and need a new one

N Stevens

fr8ys · ‎12-01-2025

You can't if it's an old YouView box one but you can purchase them from online auction sites.

These boxes have been unavailable for 4 years now.

Whichever box you have have you tried new batteries and or a remote reset?

https://community.talktalk.co.uk/t5/Articles/TalkTalk-Remote-Control-Guide/ta-p/2204370

If it's a newer box please post back with the specific issue.

Thank you

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).

TV Support

Remote control