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TV Support

For help with your TalkTalk TV box, channels and apps.

Not able to change channel

Callmebeavey
First Timer
Private Message TalkTalk

on ‎19-01-2025 01:41 PM

Message 4 of 4

TV is stuck on one channel can't load up the guide or change the channel can change the volume and turn it off though 

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3 REPLIES 3

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Callmebeavey

on ‎20-01-2025 08:48 AM

Message 1 of 4

Hi

 

Try a maintenance reset : 

 

https://community.talktalk.co.uk/t5/Articles/TV-Box-Maintenance-Reset/ta-p/1429347

 

Thanks  

Karl. 

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Callmebeavey
First Timer
Private Message TalkTalk
In response to fr8ys

on ‎20-01-2025 08:29 AM

Message 2 of 4

So I've only had it for a few weeks and the remote still turns it on and off so the batteries are fine it's just every now and then the TV gets stuck on one channel and it won't let us change it we can still press the voice button and change the volume but can't go to the TV guide or the home sometimes when we unplug the box and plug it back in it works again but this shouldn't be happening 

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fr8ys
Community Star
Private Message TalkTalk

on ‎19-01-2025 02:24 PM

Message 3 of 4

Which box to you have so we can offer advice?

 

Have you tried changing batteries?

 

Have you tried resetting the remote control?

 

https://community.talktalk.co.uk/t5/Articles/TalkTalk-Remote-Control-Guide/ta-p/2204370

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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