Safe settings not working

[cyprianos1]

Every time I try to update I get the message 'There is a technical error...."  

Can't change kids settings or homework time for a week now.

A few weeks I was able to toggle settings off and on routinely.

[siphosethu-TT]

There's no update at the moment, I'll get back to you as this seems to be a wider issue and not only affecting your services but multiple of customers as well. Thanks

[cyprianos1]

Could I have an update?

[cyprianos1]

Still not working

[cyprianos1]

This is not an outage.  Please see previous messages

[siphosethu-TT]

There might be a possible outage but will just have it looked into, I'll also check if we have an update on this okay. Thanks

[cyprianos1]

Hi could I have an update?

[cyprianos1]

Is there an update on this?

[cyprianos1]

Still not working

[cyprianos1]

Yes.  Still not working.

[cyprianos1]

Yes I am.

[siphosethu-TT]

Hi there cyprianos1, please confirm if you are still experiencing the same issue. Thanks

[cyprianos1]

There was a technical error

We’re sorry and working hard to resolve this. Please try again later.

[cyprianos1]

All the websites are now unblocked.

But now none of the safe settings are in place!

Is still get the 'sorry there is a technical error message when I try to adjust safe settings.

[sabelo-TT]

@cyprianos1, I do apologise for any difficulties caused by this as I have read your thread and do notice that you would like to access certain websites on your end that you are currently unable to access. 

Could we give this another shot? If you could restart your router, that would be great! I’ve made some changes on my end, and I’d love for you to try accessing that specific website you wanted to access earlier.

Kindly confirm with feedback once done. 🙂 

[cyprianos1]

Hi Kanya.  No I don't I am afraid.

I still can't access many websites.

[kanya-TT]

That could be a Myaccount issue. Do you have any problems with using Myaccount apart from the one you have now.?

Kanya

[cyprianos1]

Yes I would but I would like to be able to adjust the settings myself.

[nomfezeko-TT]

I am writing to kindly confirm whether you would like to proceed with changing the Kids Safe settings or if you prefer to manage homework time. We are here to assist you in getting this done efficiently.

Please let us know your preference at your earliest convenience.

Thanks,

-Fez. 

[nomfezeko-TT]

Thank you for getting back to us, I appreciate your assistance in resolving the matter. Just to clarify, you mentioned that you can log into MyAccount without any issues. However, it seems there's a problem specifically with changing the kids' settings or adjusting the homework time, is that correct? Please also let me know if there's any additional information you may like to provide so we can get to the bottom if the issues and further investigate and provide you with an update. 

-Fez. 

[cyprianos1]

Yes I can.  I have been contacted several times by customer services who keep telling me that there is an ongoing problem.  In the meantime I am unable to to connect to many websites and cannot change filters.