Safe settings not working

[cyprianos1]

Every time I try to update I get the message 'There is a technical error...."  

Can't change kids settings or homework time for a week now.

A few weeks I was able to toggle settings off and on routinely.

[Debbie-TalkTalk]

Hi @cyprianos1 

Our faults escalation team have advised that they are aware of an issue with HomeSafe and that this is being investigated.

Thanks

Debbie

[Debbie-TalkTalk]

Hi @cyprianos1 

I have passed this over to our faults escalation team to take a look and I will post back here to confirm once I have more information.

Thanks

[cyprianos1]

I am trying to:

(1) Set up Kid Safe settings so that I can tick the websites categories that I want to block and also add some websites manually

(2) Set up Homework times to block games/social media

These filters are already in place it seems for some things-as I said I was able to toggle categories and adjust times without any problems a few weeks ago-now the filter settings seem 'frozen'.

[Chris-TalkTalk]

OK thanks. Could I just ask what adjustment are you trying to make?

Chris

[cyprianos1]

This is still doesn't work for me. When I try to adjust settings I get

There was a technical error

We’re sorry and working hard to resolve this. Please try again later

[Chris-TalkTalk]

Hi cyprianos1,

How are you getting on, do you still have the same issue?

Chris

[cyprianos1]

Yes.  I have tried different browers and different devices.  I have tried with mobile data too.

[Debbie-TalkTalk]

Hi @cyprianos1 

I'm sorry to hear this.

Have you tried this in a different browser?