Thank you for getting back to us, I appreciate your assistance in resolving the matter. Just to clarify, you mentioned that you can log into MyAccount without any issues. However, it seems there's a problem specifically with changing the kids' settings or adjusting the homework time, is that correct? Please also let me know if there's any additional information you may like to provide so we can get to the bottom if the issues and further investigate and provide you with an update.
Yes I can. I have been contacted several times by customer services who keep telling me that there is an ongoing problem. In the meantime I am unable to to connect to many websites and cannot change filters.
Hi there @cyprianos1, we are so sorry for spending so much time trying to get this sorted. We understand that it must have been really frustrating for you, and that is not the kind of experience we want for our customers.
To help resolve this matter promptly, could you please let us know if you are able to access your MyAccount? This will enable us to assist you right here.
Thank you for your patience and understanding. We look forward to your response.
(1) Set up Kid Safe settings so that I can tick the websites categories that I want to block and also add some websites manually
(2) Set up Homework times to block games/social media
These filters are already in place it seems for some things-as I said I was able to toggle categories and adjust times without any problems a few weeks ago-now the filter settings seem 'frozen'.
