I've been without internet access for over two weeks now.
The router flashes the orange light fast then flashes the orange light slow but never connects. It just keeps repeating this. I've had 2 "new" routers sent but they do exactly the same thing. Reseting the router does nothing. It's like they're stuck in a constant boot loop. The ethernet light on the wall box comes on when it's flashing fast but goes off when flashing slow.
Two seperate engineer visits can find no problem with the line and plugging my laptop into the wall box directly also shows there's a connection, but obviously I can't do anything with it without a working router. The ethernet light stays on constantly when I have it connected to my laptop so it's not a problem with my line, it's clearly a problem with the routers.
I've tried using the online help chat 4 times and every time it's taken 2 hours+ because they keep asking the same questions when nothing has changed on my end, and there doesn't seem to be a fast track option just to get a new router sent that might actually work.
I need a router that will actually work or for my contract to be terminated so I can go with a company who can provide the service I'm paying for.
