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12 hours ago
I've been without internet access for over two weeks now.
The router flashes the orange light fast then flashes the orange light slow but never connects. It just keeps repeating this. I've had 2 "new" routers sent but they do exactly the same thing. Reseting the router does nothing. It's like they're stuck in a constant boot loop. The ethernet light on the wall box comes on when it's flashing fast but goes off when flashing slow.
Two seperate engineer visits can find no problem with the line and plugging my laptop into the wall box directly also shows there's a connection, but obviously I can't do anything with it without a working router. The ethernet light stays on constantly when I have it connected to my laptop so it's not a problem with my line, it's clearly a problem with the routers.
I've tried using the online help chat 4 times and every time it's taken 2 hours+ because they keep asking the same questions when nothing has changed on my end, and there doesn't seem to be a fast track option just to get a new router sent that might actually work.
I need a router that will actually work or for my contract to be terminated so I can go with a company who can provide the service I'm paying for.
9 hours ago
Hi
I don't think this is a router issue, bit something to do with authentication.
I've passed this to our network team to take a look.
Thanks
Karl.
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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
10 hours ago
Hi.
Done that. Still no change.
The engineer today suggested an Eero 6 router as he's not come across any problems with those but is finding the normal one is constantly failing and causing problems for customers.
12 hours ago
Hi
I've made a change to the profile, can you power off the router and ONT for 30 minutes, then power on and retest.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
12 hours ago
I have asked one of TalkTalk's support to pick your thread up and investigate it for you.
They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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