More frequent disconnections recently

[jamieburchell]

I've noticed that my internet connection is dropping more frequently than usual. It seems to have coincided with neighbours getting full fibre but may be a coincidence (or a sinister push towards selling it to me). Can someone please check?

Thanks

Jamie

[Debbie-TalkTalk]

Hi Jamie @jamieburchell 

Maybe it was just a coincidence. Maybe the nicer weather has stopped the trees from swaying around an interfering with the lines, or the fault was fixed, or there was a Divine Intervention.

🙂

If anything changes then please just let us know here 🙂

[jamieburchell]

Hi @Debbie-TalkTalk 

Nope, no internal wiring. Maybe it was just a coincidence. Maybe the nicer weather has stopped the trees from swaying around and interfering with the lines, or the fault was fixed, or there was a Divine Intervention.

I'll come back to you if there's any further issue though.

Cheers

Jamie

[Debbie-TalkTalk]

Hi @jamieburchell 

Oh great, I'm so glad to hear this 🙂

I'm not sure why they become faulty or which part of the faceplate causes the issue. If you had any internal wiring wired to the faceplate then that can often be the cause but you didn't have any internal wiring?

[jamieburchell]

Hi @Debbie-TalkTalk 

Yes, thank you for following up. I have the new single port face on the socket now too and all is still well. Don't think I've had a sync speed this high before either.

I'm confused why the filtered faceplate might have been the cause though, if the only part that's filtered is the phone socket and the DSL part is straight through.

Jamie

[Debbie-TalkTalk]

Morning @jamieburchell 

Is everything still working ok?

[Debbie-TalkTalk]

Hi @jamieburchell 

Yes that should be fine 🙂

[jamieburchell]

Do you know if I can get a faceplate that is just straight through to the test socket so that it looks a bit neater? It looks very inviting for the kids to play with at the moment. I found this https://www.amazon.co.uk/OpenReach-Telephone-Master-Machine-included/dp/B07HVDCJKS/ for example

[Debbie-TalkTalk]

Hi @jamieburchell 

It's no problem 🙂

I'm the same, I just connect straight to my test socket, I didn't use the faceplate.

[jamieburchell]

Oh, OK. I thought that was one of the things we weren't allowed to touch on pain of death. Seeing as I don't use the phone, I won't bother with the faceplate. The router came with a BT plug to RJ45 cable, which works straight from the test socket.

Thanks again for your help

[Debbie-TalkTalk]

Hi @jamieburchell 

I can send a TT engineer, however this would be a chargeable visit as the faceplate is classed as your own equipment.

Openreach only maintain the line up to the test socket, not the faceplate. It would be cheaper to purchase one online yourself.

Thanks

[jamieburchell]

Are you able to send me a new one?

[Debbie-TalkTalk]

@jamieburchell 

It was stable for you at the test socket? (as well as the sync speed increasing)

It could be a fault with the faceplate.

[jamieburchell]

Yeah, since Friday morning.

[Debbie-TalkTalk]

Hi @jamieburchell 

These don't appear to be profile changes completed by DLM. 

It may be the faceplate. Is the faceplate still re connected?

[jamieburchell]

My router says there were two disconnections on 15/03 - 22:03 and 22:46.

[Debbie-TalkTalk]

Morning @jamieburchell 

The line test this morning is clear - No faults detected.

The sync speed has remained the same too. Has the connection been ok over the weekend?

[jamieburchell]

That would be great, thanks. I suppose the only difference now is that the phone is unplugged from the router but I don't see why that would make a difference to be honest, it's been that way for years.

[Debbie-TalkTalk]

Hi @jamieburchell 

If you would like me to run one more line test on Monday, I can check just to make sure everything is still clear?

[jamieburchell]

Great! I'm none the wiser as to what the original problem was then 😂

[Debbie-TalkTalk]

Hi @jamieburchell 

Oh good 🙂

Yes, line tests are fine , no faults detected.