Get expert support with your Fibre connection.
on 23-02-2025 04:23 PM
I've noticed that my internet connection is dropping more frequently than usual. It seems to have coincided with neighbours getting full fibre but may be a coincidence (or a sinister push towards selling it to me). Can someone please check?
Thanks
Jamie
Friday
That would be great, thanks. I suppose the only difference now is that the phone is unplugged from the router but I don't see why that would make a difference to be honest, it's been that way for years.
Friday
If you would like me to run one more line test on Monday, I can check just to make sure everything is still clear?
Friday
Great! I'm none the wiser as to what the original problem was then 😂
Friday
Oh good 🙂
Yes, line tests are fine , no faults detected.
Friday - last edited Friday
It's all fine. Is the line test still good?
Friday
Morning @jamieburchell
I've checked the sync speed again, and the sync speed hasn't dropped.
Has the connection been ok for you?
Thursday
Great, I will check in again with you tomorrow 🙂
Thursday
Thursday
Morning @jamieburchell
I'm sorry for the delay.
I can see that the sync speed has remained at 38.3mb.
Please can you try re connecting the faceplate and I will check the speed again tomorrow.
Thanks
Wednesday
Happy Wednesday!
Would you like me to try reattaching the faceplate since nothing has changed either way since our last contact?
Thanks
Jamie
Monday
We can try re connecting the faceplate again on Wednesday. If the speed drops again then this would indicate a potential fault with the faceplate.
Monday
Assuming everything is OK after Wednesday, what's the next step? Reconnect the faceplate/get a new faceplate?
Monday
I think the re connection was when DLM changed the profile to increase the speed.
It's going in the right direction so I will check this again on Wednesday.
Thanks again.
Debbie 🙂
Monday
So it has! Looks like it reconnected at 1:33 this morning at what looks like normal sync speed.
Happy to leave it plugged in to the test socket for now.
Monday
The sync speed has started to increase, it's now at 38.3mb (It was 33.5mb when I last checked)
Would it be ok to leave the router in your current set up to see if DLM increases the speed any further?
on 07-03-2025 09:05 AM
No problem.
on 07-03-2025 08:05 AM
Both line tests completed this morning are clear - no faults detected.
The line is in sync at 33.5mb. Would it be ok to leave the router at the test socket over the weekend (without rebooting) to see if DLM starts to increase the speed now the line tests are clear.
on 07-03-2025 07:54 AM
No it's still synced at 34.2Mbits/s. Attainable is still much higher.
Is the line test still showing no fault?
on 07-03-2025 07:36 AM
Have there been any improvement in sync speed since the router has been at the test socket?
on 07-03-2025 07:35 AM