More frequent disconnections recently

[jamieburchell]

I've noticed that my internet connection is dropping more frequently than usual. It seems to have coincided with neighbours getting full fibre but may be a coincidence (or a sinister push towards selling it to me). Can someone please check?

Thanks

Jamie

[jamieburchell]

Ah, OK. Could the affect the broadband connection? I don't really care about the voice side.

[Chris-TalkTalk]

The broadband line test passed, no fault found, but did say 'voice fault suspected'. We can arrange an engineer visit to investigate. If you'd like us to do this please let us know and we'll confirm some details with you

Chris

[jamieburchell]

I do not. I'm confused- is there a fault with the line or?

[Chris-TalkTalk]

Hi Jamie,

Do you have a TalkTalk router that you can test with?

Chris

[jamieburchell]

We only have one (master) socket and it's still connected to that. We don't have any extension wiring.

Here's the connection logs from the router (FritzBox 7590) for the past few days.

23.02.25 16:15:43 DSL not responding (no DSL synchronization).
23.02.25 01:46:23 DSL not responding (no DSL synchronization).
22.02.25 18:55:55 DSL not responding (no DSL synchronization).
22.02.25 18:41:58 DSL not responding (no DSL synchronization).
22.02.25 18:32:50 DSL not responding (no DSL synchronization).
21.02.25 20:11:54 DSL not responding (no DSL synchronization).
21.02.25 20:07:56 DSL not responding (no DSL synchronization).
20.02.25 19:28:59 DSL not responding (no DSL synchronization).
20.02.25 19:23:20 DSL not responding (no DSL synchronization).
19.02.25 08:09:02 DSL not responding (no DSL synchronization).

[Debbie-TalkTalk]

Hi @jamieburchell 

Thanks for your reply.

Is your router currently connected at the test socket?

[jamieburchell]

Hi

We don't use the landline for calls anymore.  I have an automated voicemail on it to this effect if you do call it.

[Debbie-TalkTalk]

Hi @jamieburchell 

I'm sorry to hear this.

I've completed a line test and this has detected a possible issue with the landline service.

Do you use the line for making calls?

[KeithFrench]

Please can you elaborate by answering these few questions:-

1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
2. What package are you on?
3. What is the exact status of the lights on the front of the router when this happens?
4. If you have any wired connections, are they affected in the same way as wireless ones?