Best Practice for:SAGECOM Router with PlayStation Portal

[SirBarrons]

Hi Everyone,

I’m experiencing frequent disconnections from my home Wi-Fi when using my plastation portal, specifically on the 5GHz band. My setup is as follows:

• Connection Type: Fibre to the cabinet (approx. 70 Mbps download speed)
• Router: Sagemcom Super Router
• Additional Hardware: TL-WPA4220 KIT AV600 Powerline Kit
• Configuration:
  • Band steering is turned off
  • 2.4GHz and 5GHz bands have separate SSIDs
  • PlayStation Portal connects to the 5GHz band
  • PS5 is hardwired via powerline adapter

Despite these settings, the 5GHz connection keeps dropping, which seems unusual. The router is over 7–8 years old, and I’m surprised TalkTalk hasn’t upgraded it to a newer Wi-Fi 6 model. From what I understand, the Eero router is only available with the full fibre package.

I’ve been a TalkTalk customer for over 15 years, and I’d appreciate any advice or suggestions to resolve this issue.

Thanks

Dan

[KeithFrench]

Hi @SirBarrons 

Why have you turned Band Steering off? That is there to help you?

I can help with all aspects of Wi-Fi performance.

Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment; this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz band can sometimes have a better range; however, this all depends on your local area.

In other words, I offer a free, impartial analysis of your Wi-Fi network and will try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

The information below is provided by TalkTalk. For confirmation, please contact @Lorrainef, the manager of the TalkTalk support staff on this forum.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times, he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help others.

If you need further help or if we need to take any details such as personal information about your account, like phone numbers, account numbers, etc, one of the TalkTalk team will jump in and help out.

[SirBarrons]

Hi, the main concern is the sony playstation portal.

[siphosethu-TT]

Thank you for confirming that for me, please note that's a different router from the super router you had. I'll need you to perform some checks. Can you tell me what type of device you are using when you experience problems?

If the problem you're experiencing is affecting more than one device, what's the main device you can use for testing with me now?

[SirBarrons]

Hi @siphosethu-TT I am indeed at home

I have the sagecom Fast 5364-3.T8 CS 50001 / 92848 Wi-fi hub

[siphosethu-TT]

Hi there @SirBarrons, allow me to have this looked into for you. Please confirm if you are currently at home so we can run checks on the issue.