Get expert support with your Fibre connection.
on 23-02-2025 04:23 PM
I've noticed that my internet connection is dropping more frequently than usual. It seems to have coincided with neighbours getting full fibre but may be a coincidence (or a sinister push towards selling it to me). Can someone please check?
Thanks
Jamie
on 05-03-2025 11:28 AM
I can't really at the moment (I work from home). I could probably do it just after 3pm.
on 05-03-2025 11:19 AM
The line test is detecting a loop fault.
Could you remove everything from the line again for 15 minutes?
on 05-03-2025 11:11 AM
Let me try the other line test first, in your current set up.
I will post back shortly.
Thanks
on 05-03-2025 11:05 AM
No disconnections or issues since connecting the filter. Same reduced sync speed of 34.2MBits/s. Do you want me to try without the filter to see if there's a detected fault?
on 05-03-2025 10:59 AM
I've re-checked your connection stats now and the connection looks stable for 48hrs. Is everything still ok?
Thanks
Debbie
on 03-03-2025 10:47 AM
Thank you 🙂
on 03-03-2025 10:33 AM
Sure, no problem 🙂
on 03-03-2025 10:32 AM
Ok, please can you keep the router powered up without rebooting and I will check the connection stats again on Wednesday.
03-03-2025 10:24 AM - edited 03-03-2025 10:27 AM
I haven't run any speed tests - I was referring to the sync speed on the DSL info page of the router, which is usually 40+mbps. Since the disconnections last month it has reduced and stayed at around 34Mbps. It's not noticeable, but my concern combined with the disconnections that were happening was that there's an issue. Happy to keep the filter connected, but as it stands nothing has changed in terms of sync speed or disconnections.
Edit: DSLAM has throttled the downstream throughput to 35Mbps (probably due to the disconnections). Attainable is still ~49Mbps.
on 03-03-2025 09:56 AM
It's possible the fault cleared. What speed are you now receiving when running speed tests?
on 03-03-2025 09:41 AM
I haven't had a disconnection since 25/02, so it has already been "stable" since then - just at a slower sync speed.
Perhaps the fault cleared irrespective of the filter?
on 03-03-2025 08:40 AM
Thank you 🙂
The line test is now clear, no faults detected.
Would it be ok to monitor the connection over the next 24hrs and let us know how it compares?
on 03-03-2025 08:22 AM
I have connected the filter
on 03-03-2025 07:54 AM
Please can you connect the new microfilter and we can run another line test.
Thanks
on 03-03-2025 07:25 AM
It arrived. Do you want to run a test before I install it, to confirm there's a fault?
on 03-03-2025 06:36 AM
How are you getting on, did you receive the microfilter?
on 28-02-2025 09:36 AM
Hi Jamie,
Thanks for the update. We'll check back in with you on Monday.
Michelle
on 28-02-2025 09:34 AM
Hi
I received an email from Royal Mail this morning to say it will be delivered Saturday (tomorrow).
Thanks
Jamie
on 28-02-2025 07:08 AM
Hi jamie,
Has the microfilter arrived?
Thanks
Michelle
on 26-02-2025 07:03 AM
Hi jamie,
I'll check back in with you in a couple of days.
Thanks
Michelle