More frequent disconnections recently

[jamieburchell]

I've noticed that my internet connection is dropping more frequently than usual. It seems to have coincided with neighbours getting full fibre but may be a coincidence (or a sinister push towards selling it to me). Can someone please check?

Thanks

Jamie

[Debbie-TalkTalk]

Hi @jamieburchell 

I will run another test now. 

Sorry, do you mean you always have the faceplate connected? (not connected at the test socket all the time?)

[jamieburchell]

Seems intermittent. You can test until 9 if you like, I'm out until then.

The front of the master socket,  the router and phone (don't use). No extension wiring, no other sockets or devices. As simple as it gets. The filter is built in to the removable front of the socket, isn't it?

[Debbie-TalkTalk]

Hi @jamieburchell 

Test complete and this is clear - No faults detected.

What do you usually have connected? (faceplate, filter and router?)

[Debbie-TalkTalk]

Hi @jamieburchell 

Thank you. I will post back here as soon as the line test has been done just after 8.15am.

[jamieburchell]

Hi

Yes, I'll disconnect everything at 8:15 until 9:00

Thanks

Jamie

[Debbie-TalkTalk]

Hi @jamieburchell 

I'm so sorry we didn't reach your thread in time. Do you have time this morning for me to run the test?

[jamieburchell]

@Debbie-TalkTalk I need to continue working so have reconnected.

[jamieburchell]

@Debbie-TalkTalk 

I've pulled the plug - everything's disconnected.

Please let me know when I can reconnect.

Thanks

Jamie

[Debbie-TalkTalk]

Hi @jamieburchell 

Yes that should be fine, if you could post back on this thread at 3pm to let us know.

Thanks

[jamieburchell]

Hi @Debbie-TalkTalk 

I can't really at the moment (I work from home). I could probably do it just after 3pm.

[Debbie-TalkTalk]

Hi @jamieburchell 

The line test is detecting a loop fault.

Could you remove everything from the line again for 15 minutes?

[Debbie-TalkTalk]

Hi @jamieburchell 

Let me try the other line test first, in your current set up.

I will post back shortly.

Thanks

[jamieburchell]

Hi @Debbie-TalkTalk 

No disconnections or issues since connecting the filter. Same reduced sync speed of 34.2MBits/s. Do you want me to try without the filter to see if there's a detected fault?

[Debbie-TalkTalk]

Hi @jamieburchell 

I've re-checked your connection stats now and the connection looks stable for 48hrs. Is everything still ok?

Thanks

Debbie

[Debbie-TalkTalk]

Thank you 🙂

[jamieburchell]

Sure, no problem 🙂

[Debbie-TalkTalk]

Hi @jamieburchell 

Ok, please can you keep the router powered up without rebooting and I will check the connection stats again on Wednesday.

[jamieburchell]

 I haven't run any speed tests - I was referring to the sync speed on the DSL info page of the router, which is usually 40+mbps. Since the disconnections last month it has reduced and stayed at around 34Mbps. It's not noticeable, but my concern combined with the disconnections that were happening was that there's an issue. Happy to keep the filter connected, but as it stands nothing has changed in terms of sync speed or disconnections.

Edit: DSLAM has throttled the downstream throughput to 35Mbps (probably due to the disconnections). Attainable is still ~49Mbps.

[Debbie-TalkTalk]

Hi @jamieburchell 

It's possible the fault cleared. What speed are you now receiving when running speed tests?

[jamieburchell]

I haven't had a disconnection since 25/02, so it has already been "stable" since then - just at a slower sync speed.

Perhaps the fault cleared irrespective of the filter?