Get expert support with your Fibre connection.
on 23-02-2025 04:23 PM
I've noticed that my internet connection is dropping more frequently than usual. It seems to have coincided with neighbours getting full fibre but may be a coincidence (or a sinister push towards selling it to me). Can someone please check?
Thanks
Jamie
on 06-03-2025 09:47 AM
No worries. Do you want me to reconnect the face place and just the VDSL connection or leave it as-is for now?
on 06-03-2025 09:44 AM
Unfortunately we don't have that feature with the recorded message.
on 06-03-2025 09:35 AM
No - the router has an integrated voice/fax/answering machine function and we just have a recorded message saying to call our mobile phones because we don't use the landline anymore - it's just in case someone's still trying to get through to us. Perhaps I can setup a message like that on TalkTalk? Happy to leave the phone portion disconnected. Perhaps it interferes with your testing (sometimes, because sometimes not 🙂 )
on 06-03-2025 09:25 AM
on 06-03-2025 09:21 AM
It's difficult to say isn't it, because the line test has also been clear when the router has been connected like this. I have just unplugged the phone connection, which also goes in to this particular router. Perhaps you could run another test?
on 06-03-2025 09:12 AM
The loop fault has been detected again.
I'm wondering if it's the router causing the issue as this is the new filter?
on 06-03-2025 09:02 AM
I have just reconnected the router to the filter you supplied, which is connected to the test socket as requested (no faceplate). This is how it's been setup since you sent the filter. Thanks for your help.
on 06-03-2025 09:00 AM
The test is clear, I've completed 3 different tests since 8.18 this morning.
Will it be ok to reconnect at the test socket (filter and router) so you can use the connection today?
on 06-03-2025 08:52 AM
If the next line test is clear then please can you connect just the filter and router back to the line at the test socket for today? (I can then run another test)
on 06-03-2025 08:51 AM
I always have the faceplate connected usually. I didn't have a separate filter to use on the test socket until you kindly sent one.
on 06-03-2025 08:42 AM
Line test is still clear. Will try one more at 8.55am.
on 06-03-2025 08:39 AM
I will run another test now.
Sorry, do you mean you always have the faceplate connected? (not connected at the test socket all the time?)
06-03-2025 08:36 AM - edited 06-03-2025 08:37 AM
Seems intermittent. You can test until 9 if you like, I'm out until then.
The front of the master socket, the router and phone (don't use). No extension wiring, no other sockets or devices. As simple as it gets. The filter is built in to the removable front of the socket, isn't it?
on 06-03-2025 08:21 AM
Test complete and this is clear - No faults detected.
What do you usually have connected? (faceplate, filter and router?)
on 06-03-2025 07:11 AM
Thank you. I will post back here as soon as the line test has been done just after 8.15am.
on 06-03-2025 07:07 AM
Hi
Yes, I'll disconnect everything at 8:15 until 9:00
Thanks
Jamie
on 06-03-2025 06:24 AM
I'm so sorry we didn't reach your thread in time. Do you have time this morning for me to run the test?
on 05-03-2025 03:42 PM
@Debbie-TalkTalk I need to continue working so have reconnected.
05-03-2025 02:56 PM - edited 05-03-2025 03:33 PM
I've pulled the plug - everything's disconnected.
Please let me know when I can reconnect.
Thanks
Jamie
on 05-03-2025 11:30 AM
Yes that should be fine, if you could post back on this thread at 3pm to let us know.
Thanks