More frequent disconnections recently

[jamieburchell]

I've noticed that my internet connection is dropping more frequently than usual. It seems to have coincided with neighbours getting full fibre but may be a coincidence (or a sinister push towards selling it to me). Can someone please check?

Thanks

Jamie

[jamieburchell]

No problem.

[Debbie-TalkTalk]

Hi @jamieburchell 

Both line tests completed this morning are clear - no faults detected.

The line is in sync at 33.5mb. Would it be ok to leave the router at the test socket over the weekend (without rebooting) to see if DLM starts to increase the speed now the line tests are clear.

[jamieburchell]

No it's still synced at 34.2Mbits/s. Attainable is still much higher.

Is the line test still showing no fault?

[Debbie-TalkTalk]

Hi @jamieburchell 

Have there been any improvement in sync speed since the router has been at the test socket?

[jamieburchell]

Hi @Debbie-TalkTalk 

Yes that's right

[Debbie-TalkTalk]

Morning @jamieburchell 

I can see my colleague Karl completed the line tests yesterday.

Are you still connected at the test socket with the phone removed from the line?

[Karl-TalkTalk]

Hi

I've been running some tests this afternoon, spaced out about 20 minutes apart, and so far all have passed and are clear.

Karl.

[jamieburchell]

That's absolutely fine. Thank you for your help.

[Debbie-TalkTalk]

Hi @jamieburchell 

If you don't mind leaving it in your current set up (at test socket) we can try a few more line tests today.

[jamieburchell]

No worries. Do you want me to reconnect the face place and just the VDSL connection or leave it as-is for now?

[Debbie-TalkTalk]

Hi @jamieburchell 

Unfortunately we don't have that feature with the recorded message.

[jamieburchell]

No - the router has an integrated voice/fax/answering machine function and we just have a recorded message saying to call our mobile phones because we don't use the landline anymore - it's just in case someone's still trying to get through to us. Perhaps I can setup a message like that on TalkTalk? Happy to leave the phone portion disconnected. Perhaps it interferes with your testing (sometimes, because sometimes not 🙂 )

[Debbie-TalkTalk]

Thanks @jamieburchell 

Just ran the test and it's now clear. 

Do you use the phone?

[jamieburchell]

It's difficult to say isn't it, because the line test has also been clear when the router has been connected like this. I have just unplugged the phone connection, which also goes in to this particular router. Perhaps you could run another test?

[Debbie-TalkTalk]

Hi @jamieburchell 

The loop fault has been detected again.

I'm wondering if it's the router causing the issue as this is the new filter?

[jamieburchell]

I have just reconnected the router to the filter you supplied, which is connected to the test socket as requested (no faceplate). This is how it's been setup since you sent the filter. Thanks for your help.

[Debbie-TalkTalk]

Hi @jamieburchell 

The test is clear, I've completed 3 different tests since 8.18 this morning.

Will it be ok to reconnect at the test socket (filter and router) so you can use the connection today?

[Debbie-TalkTalk]

Hi @jamieburchell 

If the next line test is clear then please can you connect just the filter and router back to the line at the test socket for today? (I can then run another test)

[jamieburchell]

I always have the faceplate connected usually. I didn't have a separate filter to use on the test socket until you kindly sent one.

[Debbie-TalkTalk]

HI @jamieburchell 

Line test is still clear. Will try one more at 8.55am.