More frequent disconnections recently

[jamieburchell]

I've noticed that my internet connection is dropping more frequently than usual. It seems to have coincided with neighbours getting full fibre but may be a coincidence (or a sinister push towards selling it to me). Can someone please check?

Thanks

Jamie

[jamieburchell]

Hi @Debbie-TalkTalk 

I can't really at the moment (I work from home). I could probably do it just after 3pm.

[Debbie-TalkTalk]

Hi @jamieburchell 

The line test is detecting a loop fault.

Could you remove everything from the line again for 15 minutes?

[Debbie-TalkTalk]

Hi @jamieburchell 

Let me try the other line test first, in your current set up.

I will post back shortly.

Thanks

[jamieburchell]

Hi @Debbie-TalkTalk 

No disconnections or issues since connecting the filter. Same reduced sync speed of 34.2MBits/s. Do you want me to try without the filter to see if there's a detected fault?

[Debbie-TalkTalk]

Hi @jamieburchell 

I've re-checked your connection stats now and the connection looks stable for 48hrs. Is everything still ok?

Thanks

Debbie

[Debbie-TalkTalk]

Thank you 🙂

[jamieburchell]

Sure, no problem 🙂

[Debbie-TalkTalk]

Hi @jamieburchell 

Ok, please can you keep the router powered up without rebooting and I will check the connection stats again on Wednesday.

[jamieburchell]

 I haven't run any speed tests - I was referring to the sync speed on the DSL info page of the router, which is usually 40+mbps. Since the disconnections last month it has reduced and stayed at around 34Mbps. It's not noticeable, but my concern combined with the disconnections that were happening was that there's an issue. Happy to keep the filter connected, but as it stands nothing has changed in terms of sync speed or disconnections.

Edit: DSLAM has throttled the downstream throughput to 35Mbps (probably due to the disconnections). Attainable is still ~49Mbps.

[Debbie-TalkTalk]

Hi @jamieburchell 

It's possible the fault cleared. What speed are you now receiving when running speed tests?

[jamieburchell]

I haven't had a disconnection since 25/02, so it has already been "stable" since then - just at a slower sync speed.

Perhaps the fault cleared irrespective of the filter?

[Debbie-TalkTalk]

Hi @jamieburchell 

Thank you 🙂

The line test is now clear, no faults detected.

Would it be ok to monitor the connection over the next 24hrs and let us know how it compares?

[jamieburchell]

I have connected the filter

[Debbie-TalkTalk]

Hi @jamieburchell 

Please can you connect the new microfilter and we can run another line test.

Thanks

[jamieburchell]

It arrived. Do you want to run a test before I install it, to confirm there's a fault?

[Debbie-TalkTalk]

Hi @jamieburchell 

How are you getting on, did you receive the microfilter?

[Anonymous]

Hi Jamie,

Thanks for the update. We'll check back in with you on Monday.

Michelle

[jamieburchell]

Hi

I received an email from Royal Mail this morning to say it will be delivered Saturday (tomorrow).

Thanks

Jamie

[Anonymous]

Hi jamie,

Has the microfilter arrived?

Thanks

Michelle

[Anonymous]

Hi jamie,

I'll check back in with you in a couple of days.

Thanks

Michelle