More frequent disconnections recently

[jamieburchell]

I've noticed that my internet connection is dropping more frequently than usual. It seems to have coincided with neighbours getting full fibre but may be a coincidence (or a sinister push towards selling it to me). Can someone please check?

Thanks

Jamie

[jamieburchell]

Hi

We don't use the landline for calls anymore.  I have an automated voicemail on it to this effect if you do call it.

[Debbie-TalkTalk]

Hi @jamieburchell 

I'm sorry to hear this.

I've completed a line test and this has detected a possible issue with the landline service.

Do you use the line for making calls?

[KeithFrench]

Please can you elaborate by answering these few questions:-

1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
2. What package are you on?
3. What is the exact status of the lights on the front of the router when this happens?
4. If you have any wired connections, are they affected in the same way as wireless ones?