More frequent disconnections recently

[jamieburchell]

I've noticed that my internet connection is dropping more frequently than usual. It seems to have coincided with neighbours getting full fibre but may be a coincidence (or a sinister push towards selling it to me). Can someone please check?

Thanks

Jamie

[Debbie-TalkTalk]

@jamieburchell 

It was stable for you at the test socket? (as well as the sync speed increasing)

It could be a fault with the faceplate.

[jamieburchell]

Yeah, since Friday morning.

[Debbie-TalkTalk]

Hi @jamieburchell 

These don't appear to be profile changes completed by DLM. 

It may be the faceplate. Is the faceplate still re connected?

[jamieburchell]

My router says there were two disconnections on 15/03 - 22:03 and 22:46.

[Debbie-TalkTalk]

Morning @jamieburchell 

The line test this morning is clear - No faults detected.

The sync speed has remained the same too. Has the connection been ok over the weekend?

[jamieburchell]

That would be great, thanks. I suppose the only difference now is that the phone is unplugged from the router but I don't see why that would make a difference to be honest, it's been that way for years.

[Debbie-TalkTalk]

Hi @jamieburchell 

If you would like me to run one more line test on Monday, I can check just to make sure everything is still clear?

[jamieburchell]

Great! I'm none the wiser as to what the original problem was then 😂

[Debbie-TalkTalk]

Hi @jamieburchell 

Oh good 🙂

Yes, line tests are fine , no faults detected.

[jamieburchell]

It's all fine. Is the line test still good?

[Debbie-TalkTalk]

Morning @jamieburchell 

I've checked the sync speed again, and the sync speed hasn't dropped.

Has the connection been ok for you?

[Debbie-TalkTalk]

Hi @jamieburchell 

Great, I will check in again with you tomorrow 🙂

[jamieburchell]

Hi @Debbie-TalkTalk 

I have reconnected to the faceplate. Sync speed looks the same so far.

Thanks

[Debbie-TalkTalk]

Morning @jamieburchell 

I'm sorry for the delay.

I can see that the sync speed has remained at 38.3mb.

Please can you try re connecting the faceplate and I will check the speed again tomorrow.

Thanks

[jamieburchell]

Hi @Debbie-TalkTalk 

Happy Wednesday!

Would you like me to try reattaching the faceplate since nothing has changed either way since our last contact?

Thanks

Jamie

[Debbie-TalkTalk]

Hi @jamieburchell 

We can try re connecting the faceplate again on Wednesday. If the speed drops again then this would indicate a potential fault with the faceplate. 

[jamieburchell]

Assuming everything is OK after Wednesday, what's the next step? Reconnect the faceplate/get a new faceplate?

[Debbie-TalkTalk]

Hi @jamieburchell 

I think the re connection was when DLM changed the profile to increase the speed.

It's going in the right direction so I will check this again on Wednesday.

Thanks again.

Debbie 🙂

[jamieburchell]

Hi @Debbie-TalkTalk 

So it has! Looks like it reconnected at 1:33 this morning at what looks like normal sync speed.

Happy to leave it plugged in to the test socket for now.

[Debbie-TalkTalk]

Hi @jamieburchell 

The sync speed has started to increase, it's now at 38.3mb (It was 33.5mb when I last checked)

Would it be ok to leave the router in your current set up to see if DLM increases the speed any further?