I've noticed that my internet connection is dropping more frequently than usual. It seems to have coincided with neighbours getting full fibre but may be a coincidence (or a sinister push towards selling it to me). Can someone please check?
Have you tried connecting at the test socket? Subject to that, please wait for a further response from the support team. Chris and Debbie no longer work here.
I don't use/have a landline. I only have the VDSL from the master socket connected to my router. I don't have any other sockets or internal wiring. I rebooted my router, removed and reattached the cables. I'm currently syncing at 8Mbps with attainable around 58Mbps.
I should also mention that no changes have been made internally and this has been working fine for weeks at 40Mbps+
Maybe it was just a coincidence. Maybe the nicer weather has stopped the trees from swaying around an interfering with the lines, or the fault was fixed, or there was a Divine Intervention.
🙂
If anything changes then please just let us know here 🙂
Nope, no internal wiring. Maybe it was just a coincidence. Maybe the nicer weather has stopped the trees from swaying around and interfering with the lines, or the fault was fixed, or there was a Divine Intervention.
I'll come back to you if there's any further issue though.
I'm not sure why they become faulty or which part of the faceplate causes the issue. If you had any internal wiring wired to the faceplate then that can often be the cause but you didn't have any internal wiring?
Yes, thank you for following up. I have the new single port face on the socket now too and all is still well. Don't think I've had a sync speed this high before either.
I'm confused why the filtered faceplate might have been the cause though, if the only part that's filtered is the phone socket and the DSL part is straight through.
Oh, OK. I thought that was one of the things we weren't allowed to touch on pain of death. Seeing as I don't use the phone, I won't bother with the faceplate. The router came with a BT plug to RJ45 cable, which works straight from the test socket.
