More frequent disconnections recently

[jamieburchell]

I've noticed that my internet connection is dropping more frequently than usual. It seems to have coincided with neighbours getting full fibre but may be a coincidence (or a sinister push towards selling it to me). Can someone please check?

Thanks

Jamie

[jamieburchell]

It's all fine. Is the line test still good?

[Debbie-TalkTalk]

Morning @jamieburchell 

I've checked the sync speed again, and the sync speed hasn't dropped.

Has the connection been ok for you?

[Debbie-TalkTalk]

Hi @jamieburchell 

Great, I will check in again with you tomorrow 🙂

[jamieburchell]

Hi @Debbie-TalkTalk 

I have reconnected to the faceplate. Sync speed looks the same so far.

Thanks

[Debbie-TalkTalk]

Morning @jamieburchell 

I'm sorry for the delay.

I can see that the sync speed has remained at 38.3mb.

Please can you try re connecting the faceplate and I will check the speed again tomorrow.

Thanks

[jamieburchell]

Hi @Debbie-TalkTalk 

Happy Wednesday!

Would you like me to try reattaching the faceplate since nothing has changed either way since our last contact?

Thanks

Jamie

[Debbie-TalkTalk]

Hi @jamieburchell 

We can try re connecting the faceplate again on Wednesday. If the speed drops again then this would indicate a potential fault with the faceplate. 

[jamieburchell]

Assuming everything is OK after Wednesday, what's the next step? Reconnect the faceplate/get a new faceplate?

[Debbie-TalkTalk]

Hi @jamieburchell 

I think the re connection was when DLM changed the profile to increase the speed.

It's going in the right direction so I will check this again on Wednesday.

Thanks again.

Debbie 🙂

[jamieburchell]

Hi @Debbie-TalkTalk 

So it has! Looks like it reconnected at 1:33 this morning at what looks like normal sync speed.

Happy to leave it plugged in to the test socket for now.

[Debbie-TalkTalk]

Hi @jamieburchell 

The sync speed has started to increase, it's now at 38.3mb (It was 33.5mb when I last checked)

Would it be ok to leave the router in your current set up to see if DLM increases the speed any further?

[jamieburchell]

No problem.

[Debbie-TalkTalk]

Hi @jamieburchell 

Both line tests completed this morning are clear - no faults detected.

The line is in sync at 33.5mb. Would it be ok to leave the router at the test socket over the weekend (without rebooting) to see if DLM starts to increase the speed now the line tests are clear.

[jamieburchell]

No it's still synced at 34.2Mbits/s. Attainable is still much higher.

Is the line test still showing no fault?

[Debbie-TalkTalk]

Hi @jamieburchell 

Have there been any improvement in sync speed since the router has been at the test socket?

[jamieburchell]

Hi @Debbie-TalkTalk 

Yes that's right

[Debbie-TalkTalk]

Morning @jamieburchell 

I can see my colleague Karl completed the line tests yesterday.

Are you still connected at the test socket with the phone removed from the line?

[Karl-TalkTalk]

Hi

I've been running some tests this afternoon, spaced out about 20 minutes apart, and so far all have passed and are clear.

Karl.

[jamieburchell]

That's absolutely fine. Thank you for your help.

[Debbie-TalkTalk]

Hi @jamieburchell 

If you don't mind leaving it in your current set up (at test socket) we can try a few more line tests today.