We use cookies on our site to give you the best experience.
Accept
Reject
Manage your cookies
Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

FIbre Support

Get expert support with your Fibre connection.

Frequent disconnections

compu
Team Player
Private Message TalkTalk

Monday - last edited Monday

Message 21 of 21

Hi 

I have now noticed that since the past few weeks the Hub keeps disconnecting me no matter whether via wifi or wired in and from any computer or mobile. I did reset the Hub and then was okay for few days now starting again.

You can see a lot of latency also and packets drops

Also before this started to happen my ping was at a steady 5ms now is all over the place even when is not disconnecting ping average has gone up from 5 to 9ms

 

Reply from 151.101.0.81: bytes=32 time=10ms TTL=58
Reply from 151.101.0.81: bytes=32 time=15ms TTL=58
Request timed out.
Request timed out.
Reply from 151.101.0.81: bytes=32 time=10ms TTL=58
Reply from 151.101.0.81: bytes=32 time=10ms TTL=58
Reply from 151.101.0.81: bytes=32 time=10ms TTL=58
Reply from 151.101.0.81: bytes=32 time=8ms TTL=58
Reply from 151.101.0.81: bytes=32 time=8ms TTL=58
Reply from 151.101.0.81: bytes=32 time=29ms TTL=58
Request timed out.
Reply from 151.101.0.81: bytes=32 time=9ms TTL=58
Reply from 151.101.0.81: bytes=32 time=8ms TTL=58
Reply from 151.101.0.81: bytes=32 time=9ms TTL=58
Reply from 151.101.0.81: bytes=32 time=7ms TTL=58
Request timed out.
Reply from 151.101.0.81: bytes=32 time=11ms TTL=58
Reply from 151.101.0.81: bytes=32 time=10ms TTL=58
Reply from 151.101.0.81: bytes=32 time=11ms TTL=58
Reply from 151.101.0.81: bytes=32 time=11ms TTL=58
Reply from 151.101.0.81: bytes=32 time=10ms TTL=58
Reply from 151.101.0.81: bytes=32 time=10ms TTL=58
Reply from 151.101.0.81: bytes=32 time=11ms TTL=58
Reply from 151.101.0.81: bytes=32 time=10ms TTL=58
Reply from 151.101.0.81: bytes=32 time=11ms TTL=58
Reply from 151.101.0.81: bytes=32 time=10ms TTL=58
Reply from 151.101.0.81: bytes=32 time=11ms TTL=58
Reply from 151.101.0.81: bytes=32 time=11ms TTL=58
Reply from 151.101.0.81: bytes=32 time=11ms TTL=58
Reply from 151.101.0.81: bytes=32 time=11ms TTL=58
Reply from 151.101.0.81: bytes=32 time=10ms TTL=58
Reply from 151.101.0.81: bytes=32 time=10ms TTL=58
Reply from 151.101.0.81: bytes=32 time=10ms TTL=58
Reply from 151.101.0.81: bytes=32 time=10ms TTL=58
Reply from 151.101.0.81: bytes=32 time=9ms TTL=58
Request timed out.
Reply from 151.101.0.81: bytes=32 time=8ms TTL=58
Reply from 151.101.0.81: bytes=32 time=8ms TTL=58
Reply from 151.101.0.81: bytes=32 time=7ms TTL=58
Reply from 151.101.0.81: bytes=32 time=11ms TTL=58
Reply from 151.101.0.81: bytes=32 time=10ms TTL=58
Request timed out.
Reply from 151.101.0.81: bytes=32 time=11ms TTL=58
Reply from 151.101.0.81: bytes=32 time=10ms TTL=58
Reply from 151.101.0.81: bytes=32 time=12ms TTL=58
Reply from 151.101.0.81: bytes=32 time=10ms TTL=58
Reply from 151.101.0.81: bytes=32 time=11ms TTL=58
Reply from 151.101.0.81: bytes=32 time=9ms TTL=58
Reply from 151.101.0.81: bytes=32 time=10ms TTL=58
Request timed out.
Request timed out.
Reply from 151.101.0.81: bytes=32 time=10ms TTL=58
Reply from 151.101.0.81: bytes=32 time=10ms TTL=58
Reply from 151.101.0.81: bytes=32 time=5ms TTL=58
Reply from 151.101.0.81: bytes=32 time=5ms TTL=58
Request timed out.
Request timed out.
Reply from 151.101.0.81: bytes=32 time=8ms TTL=58
Reply from 151.101.0.81: bytes=32 time=8ms TTL=58
Reply from 151.101.0.81: bytes=32 time=5ms TTL=58
Reply from 151.101.0.81: bytes=32 time=5ms TTL=58
Reply from 151.101.0.81: bytes=32 time=7ms TTL=58
Reply from 151.101.0.81: bytes=32 time=7ms TTL=58
Reply from 151.101.0.81: bytes=32 time=11ms TTL=58
Reply from 151.101.0.81: bytes=32 time=5ms TTL=58
Reply from 151.101.0.81: bytes=32 time=8ms TTL=58
Request timed out.
Reply from 151.101.0.81: bytes=32 time=7ms TTL=58
Reply from 151.101.0.81: bytes=32 time=10ms TTL=58
Request timed out.
Reply from 151.101.0.81: bytes=32 time=8ms TTL=58
Reply from 151.101.0.81: bytes=32 time=9ms TTL=58
Reply from 151.101.0.81: bytes=32 time=9ms TTL=58
Reply from 151.101.0.81: bytes=32 time=8ms TTL=58
Reply from 151.101.0.81: bytes=32 time=9ms TTL=58
Reply from 151.101.0.81: bytes=32 time=8ms TTL=58
Request timed out.
Reply from 151.101.0.81: bytes=32 time=9ms TTL=58
Reply from 151.101.0.81: bytes=32 time=15ms TTL=58
Reply from 151.101.0.81: bytes=32 time=9ms TTL=58
Reply from 151.101.0.81: bytes=32 time=9ms TTL=58
Reply from 151.101.0.81: bytes=32 time=9ms TTL=58
Reply from 151.101.0.81: bytes=32 time=10ms TTL=58
Reply from 151.101.0.81: bytes=32 time=11ms TTL=58
Reply from 151.101.0.81: bytes=32 time=10ms TTL=58
Reply from 151.101.0.81: bytes=32 time=9ms TTL=58
Reply from 151.101.0.81: bytes=32 time=11ms TTL=58
Reply from 151.101.0.81: bytes=32 time=9ms TTL=58
Reply from 151.101.0.81: bytes=32 time=6ms TTL=58
Reply from 151.101.0.81: bytes=32 time=7ms TTL=58
Reply from 151.101.0.81: bytes=32 time=11ms TTL=58
Reply from 151.101.0.81: bytes=32 time=11ms TTL=58
Reply from 151.101.0.81: bytes=32 time=7ms TTL=58
Request timed out.
Request timed out.
Reply from 151.101.0.81: bytes=32 time=5ms TTL=58
Reply from 151.101.0.81: bytes=32 time=8ms TTL=58
Reply from 151.101.0.81: bytes=32 time=8ms TTL=58
Reply from 151.101.0.81: bytes=32 time=5ms TTL=58
Reply from 151.101.0.81: bytes=32 time=8ms TTL=58
Reply from 151.101.0.81: bytes=32 time=7ms TTL=58
Reply from 151.101.0.81: bytes=32 time=10ms TTL=58
Reply from 151.101.0.81: bytes=32 time=11ms TTL=58
Request timed out.
Reply from 151.101.0.81: bytes=32 time=7ms TTL=58
Reply from 151.101.0.81: bytes=32 time=8ms TTL=58
Reply from 151.101.0.81: bytes=32 time=9ms TTL=58
Reply from 151.101.0.81: bytes=32 time=7ms TTL=58
Request timed out.
Reply from 151.101.0.81: bytes=32 time=7ms TTL=58
Reply from 151.101.0.81: bytes=32 time=7ms TTL=58
Reply from 151.101.0.81: bytes=32 time=7ms TTL=58
Reply from 151.101.0.81: bytes=32 time=7ms TTL=58
Reply from 151.101.0.81: bytes=32 time=8ms TTL=58
Reply from 151.101.0.81: bytes=32 time=5ms TTL=58
Request timed out.
Request timed out.
Reply from 151.101.0.81: bytes=32 time=7ms TTL=58
Reply from 151.101.0.81: bytes=32 time=7ms TTL=58
Request timed out.
Request timed out.
Reply from 151.101.0.81: bytes=32 time=5ms TTL=58
Reply from 151.101.0.81: bytes=32 time=5ms TTL=58
Reply from 151.101.0.81: bytes=32 time=4ms TTL=58
Reply from 151.101.0.81: bytes=32 time=5ms TTL=58
Reply from 151.101.0.81: bytes=32 time=5ms TTL=58
Reply from 151.101.0.81: bytes=32 time=5ms TTL=58
Reply from 151.101.0.81: bytes=32 time=14ms TTL=58
Reply from 151.101.0.81: bytes=32 time=5ms TTL=58
Reply from 151.101.0.81: bytes=32 time=5ms TTL=58
Reply from 151.101.0.81: bytes=32 time=7ms TTL=58
Reply from 151.101.0.81: bytes=32 time=7ms TTL=58
Reply from 151.101.0.81: bytes=32 time=4ms TTL=58
Reply from 151.101.0.81: bytes=32 time=5ms TTL=58
Reply from 151.101.0.81: bytes=32 time=7ms TTL=58
Request timed out.
Request timed out.
Reply from 151.101.0.81: bytes=32 time=4ms TTL=58
Reply from 151.101.0.81: bytes=32 time=5ms TTL=58
Reply from 151.101.0.81: bytes=32 time=5ms TTL=58
Reply from 151.101.0.81: bytes=32 time=5ms TTL=58
Reply from 151.101.0.81: bytes=32 time=5ms TTL=58
Reply from 151.101.0.81: bytes=32 time=7ms TTL=58
Reply from 151.101.0.81: bytes=32 time=8ms TTL=58
Reply from 151.101.0.81: bytes=32 time=7ms TTL=58
Reply from 151.101.0.81: bytes=32 time=5ms TTL=58
Reply from 151.101.0.81: bytes=32 time=4ms TTL=58
Request timed out.
Reply from 151.101.0.81: bytes=32 time=7ms TTL=58
Reply from 151.101.0.81: bytes=32 time=7ms TTL=58
Request timed out.
Reply from 151.101.0.81: bytes=32 time=8ms TTL=58
Request timed out.
Request timed out.
Reply from 151.101.0.81: bytes=32 time=6ms TTL=58
Reply from 151.101.0.81: bytes=32 time=5ms TTL=58
Reply from 151.101.0.81: bytes=32 time=5ms TTL=58
Reply from 151.101.0.81: bytes=32 time=5ms TTL=58
Reply from 151.101.0.81: bytes=32 time=7ms TTL=58
Reply from 151.101.0.81: bytes=32 time=7ms TTL=58
Reply from 151.101.0.81: bytes=32 time=7ms TTL=58
Reply from 151.101.0.81: bytes=32 time=7ms TTL=58
Reply from 151.101.0.81: bytes=32 time=7ms TTL=58
Request timed out.
Reply from 151.101.0.81: bytes=32 time=5ms TTL=58
Reply from 151.101.0.81: bytes=32 time=7ms TTL=58
Request timed out.
Reply from 151.101.0.81: bytes=32 time=5ms TTL=58
Reply from 151.101.0.81: bytes=32 time=4ms TTL=58
Reply from 151.101.0.81: bytes=32 time=5ms TTL=58
Request timed out.
Reply from 151.101.0.81: bytes=32 time=5ms TTL=58
Request timed out.
Reply from 151.101.0.81: bytes=32 time=5ms TTL=58
Reply from 151.101.0.81: bytes=32 time=6ms TTL=58
Reply from 151.101.0.81: bytes=32 time=4ms TTL=58
Reply from 151.101.0.81: bytes=32 time=5ms TTL=58
Reply from 151.101.0.81: bytes=32 time=5ms TTL=58
Reply from 151.101.0.81: bytes=32 time=6ms TTL=58
Reply from 151.101.0.81: bytes=32 time=7ms TTL=58
Reply from 151.101.0.81: bytes=32 time=7ms TTL=58
Reply from 151.101.0.81: bytes=32 time=7ms TTL=58
Reply from 151.101.0.81: bytes=32 time=7ms TTL=58
Reply from 151.101.0.81: bytes=32 time=7ms TTL=58
Reply from 151.101.0.81: bytes=32 time=4ms TTL=58
Reply from 151.101.0.81: bytes=32 time=6ms TTL=58
Reply from 151.101.0.81: bytes=32 time=5ms TTL=58
Reply from 151.101.0.81: bytes=32 time=14ms TTL=58
Reply from 151.101.0.81: bytes=32 time=5ms TTL=58
Reply from 151.101.0.81: bytes=32 time=5ms TTL=58
Request timed out.
Reply from 151.101.0.81: bytes=32 time=5ms TTL=58
Reply from 151.101.0.81: bytes=32 time=7ms TTL=58
Request timed out.
Reply from 151.101.0.81: bytes=32 time=5ms TTL=58
Reply from 151.101.0.81: bytes=32 time=4ms TTL=58
Reply from 151.101.0.81: bytes=32 time=8ms TTL=58
Reply from 151.101.0.81: bytes=32 time=5ms TTL=58
Reply from 151.101.0.81: bytes=32 time=5ms TTL=58
Request timed out.
Reply from 151.101.0.81: bytes=32 time=7ms TTL=58
Reply from 151.101.0.81: bytes=32 time=7ms TTL=58

Labels:
0 Likes
20 REPLIES 20

Chris-TalkTalk
Support Team
Staff
Private Message
In response to compu

Tuesday

Message 1 of 21

No problem 🙂

Chris, Community Team 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

0 Likes

compu
Team Player
Private Message TalkTalk
In response to Chris-TalkTalk

Tuesday

Message 2 of 21

Oh I see, thanks for the clarification.

0 Likes

Chris-TalkTalk
Support Team
Staff
Private Message
In response to compu

Tuesday

Message 3 of 21

It's the voice (telephone) service test that's picking up the dis. It's not unusual to have a telephone line that's dead but a working broadband line. We need to sort this out first as it may be related to the issue you're experiencing with you broadband service


Chris

Chris, Community Team 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

0 Likes

compu
Team Player
Private Message TalkTalk
In response to Chris-TalkTalk

Tuesday - last edited Tuesday

Message 4 of 21

Ok thanks but maybe you have a strange reading as I am getting some sporadic packet loss but I would not say has been dead yet since this morning, except from the disconnection earlier this morning I mean.

0 Likes

Chris-TalkTalk
Support Team
Staff
Private Message
In response to compu

Tuesday

Message 5 of 21

I've raised it to Openreach as a non-appointed task. Openreach will investigate over the next 72 hours and may contact you directly if they need to access your home


Chris

Chris, Community Team 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

0 Likes

Chris-TalkTalk
Support Team
Staff
Private Message
In response to compu

Tuesday

Message 6 of 21

OK thanks - line test is picking failing with disconnection in network so your line is probably dead. I'll raise this to Openreach for further investigation 

 

Chris

Chris, Community Team 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

0 Likes

compu
Team Player
Private Message TalkTalk
In response to Chris-TalkTalk

Tuesday

Message 7 of 21

No I am afraid but I remember until had one a while back it was always noisy.

0 Likes

Chris-TalkTalk
Support Team
Staff
Private Message
In response to compu

Tuesday

Message 8 of 21

Are you able to borrow a telephone to test with?

Chris

Chris, Community Team 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

0 Likes

compu
Team Player
Private Message TalkTalk
In response to Michelle-TalkTalk

Tuesday

Message 9 of 21

Hi

I do not have a phone anymore I am afraid.

0 Likes

Michelle-TalkTalk
Support Team
Staff
Private Message
In response to compu

Tuesday

Message 10 of 21

Hi again,

 

The line test is detecting a potential voice fault. Do you have a dial tone?

 

Thanks

 

Michelle

 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences


0 Likes

compu
Team Player
Private Message TalkTalk
In response to Michelle-TalkTalk

Tuesday - last edited Tuesday

Message 11 of 21

I dont use a microfilter, is that what you want me to plug into?

I havent had anyone here since socket was installed few years back.

0 Likes

Michelle-TalkTalk
Support Team
Staff
Private Message
In response to compu

Tuesday

Message 12 of 21

Hello,

 

Do you have a microfilter? Has the set up changed since the engineer installed the modem/router?

 

Thanks

 

Michelle

 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences


0 Likes

compu
Team Player
Private Message TalkTalk
In response to Debbie-TalkTalk

Tuesday - last edited Tuesday

Message 13 of 21

I have a G.Fast type socket and unmounting it does not allow me to connect directly the DSL cable into it.

 

compu_0-1733827161628.png

 

0 Likes

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to compu

Tuesday

Message 14 of 21

HI @compu 

 

The same fault has been detected on the line tests. Did you also connect the router directly at the test socket?

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




0 Likes

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to compu

Tuesday

Message 15 of 21

Hi @compu 

 

I'm just running another line test now and I will post back shortly.

 

Thanks

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




0 Likes

compu
Team Player
Private Message TalkTalk
In response to Debbie-TalkTalk

Tuesday

Message 16 of 21

HI Debbie

It is now

compu
Team Player
Private Message TalkTalk
In response to Debbie-TalkTalk

Monday

Message 18 of 21

Hi Debbie

 

When you checked the router was probably off as I had to turn it off and use my mobile data to continue work.

0 Likes

Debbie-TalkTalk
Support Team
Staff
Private Message

Monday

Message 19 of 21

Hi @compu 

 

I'm sorry to hear this.

 

I've completed a line test and it has detected a potential fault. Is the router currently connected at the test socket?

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




0 Likes

KeithFrench
Community Star
Private Message TalkTalk

Monday

Message 20 of 21

Which WiFi Hub do you have (make/model) and what happens to the status light when this happens?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

© TalkTalk 2024