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FIbre Support

Get expert support with your Fibre connection.

Frequent disconnections

compu
Team Player
Private Message TalkTalk

‎09-12-2024 12:40 PM - edited ‎09-12-2024 12:42 PM

Message 39 of 39

Hi 

I have now noticed that since the past few weeks the Hub keeps disconnecting me no matter whether via wifi or wired in and from any computer or mobile. I did reset the Hub and then was okay for few days now starting again.

You can see a lot of latency also and packets drops

Also before this started to happen my ping was at a steady 5ms now is all over the place even when is not disconnecting ping average has gone up from 5 to 9ms

 

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Labels:
0 Likes
38 REPLIES 38

Chris-TalkTalk
Support Team
Staff
Private Message
In response to compu

on ‎10-12-2024 03:42 PM

Message 21 of 39

It's the voice (telephone) service test that's picking up the dis. It's not unusual to have a telephone line that's dead but a working broadband line. We need to sort this out first as it may be related to the issue you're experiencing with you broadband service


Chris

Chris, Community Team 

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0 Likes

compu
Team Player
Private Message TalkTalk
In response to Chris-TalkTalk

‎10-12-2024 03:32 PM - edited ‎10-12-2024 03:33 PM

Message 22 of 39

Ok thanks but maybe you have a strange reading as I am getting some sporadic packet loss but I would not say has been dead yet since this morning, except from the disconnection earlier this morning I mean.

0 Likes

Chris-TalkTalk
Support Team
Staff
Private Message
In response to compu

on ‎10-12-2024 02:29 PM

Message 23 of 39

I've raised it to Openreach as a non-appointed task. Openreach will investigate over the next 72 hours and may contact you directly if they need to access your home


Chris

Chris, Community Team 

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Chris-TalkTalk
Support Team
Staff
Private Message
In response to compu

on ‎10-12-2024 02:23 PM

Message 24 of 39

OK thanks - line test is picking failing with disconnection in network so your line is probably dead. I'll raise this to Openreach for further investigation 

 

Chris

Chris, Community Team 

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compu
Team Player
Private Message TalkTalk
In response to Chris-TalkTalk

on ‎10-12-2024 01:02 PM

Message 25 of 39

No I am afraid but I remember until had one a while back it was always noisy.

0 Likes

Chris-TalkTalk
Support Team
Staff
Private Message
In response to compu

on ‎10-12-2024 12:40 PM

Message 26 of 39

Are you able to borrow a telephone to test with?

Chris

Chris, Community Team 

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compu
Team Player
Private Message TalkTalk
In response to Michelle-TalkTalk

on ‎10-12-2024 12:16 PM

Message 27 of 39

Hi

I do not have a phone anymore I am afraid.

0 Likes

Michelle-TalkTalk
Support Team
Staff
Private Message
In response to compu

on ‎10-12-2024 12:13 PM

Message 28 of 39

Hi again,

 

The line test is detecting a potential voice fault. Do you have a dial tone?

 

Thanks

 

Michelle

 

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compu
Team Player
Private Message TalkTalk
In response to Michelle-TalkTalk

‎10-12-2024 12:06 PM - edited ‎10-12-2024 12:07 PM

Message 29 of 39

I dont use a microfilter, is that what you want me to plug into?

I havent had anyone here since socket was installed few years back.

0 Likes

Michelle-TalkTalk
Support Team
Staff
Private Message
In response to compu

on ‎10-12-2024 11:56 AM

Message 30 of 39

Hello,

 

Do you have a microfilter? Has the set up changed since the engineer installed the modem/router?

 

Thanks

 

Michelle

 

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compu
Team Player
Private Message TalkTalk
In response to Debbie-TalkTalk

‎10-12-2024 10:05 AM - edited ‎10-12-2024 10:39 AM

Message 31 of 39

I have a G.Fast type socket and unmounting it does not allow me to connect directly the DSL cable into it.

 

compu_0-1733827161628.png

 

0 Likes

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to compu

on ‎10-12-2024 09:09 AM

Message 32 of 39

HI @compu 

 

The same fault has been detected on the line tests. Did you also connect the router directly at the test socket?

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Debbie-TalkTalk
Support Team
Staff
Private Message
In response to compu

on ‎10-12-2024 09:02 AM

Message 33 of 39

Hi @compu 

 

I'm just running another line test now and I will post back shortly.

 

Thanks

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compu
Team Player
Private Message TalkTalk
In response to Debbie-TalkTalk

on ‎10-12-2024 08:55 AM

Message 34 of 39

HI Debbie

It is now

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to compu

on ‎10-12-2024 06:35 AM

Message 35 of 39

Hi @compu 

 

Is the router switched on now?

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compu
Team Player
Private Message TalkTalk
In response to Debbie-TalkTalk

on ‎09-12-2024 09:55 PM

Message 36 of 39

Hi Debbie

 

When you checked the router was probably off as I had to turn it off and use my mobile data to continue work.

0 Likes

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎09-12-2024 02:26 PM

Message 37 of 39

Hi @compu 

 

I'm sorry to hear this.

 

I've completed a line test and it has detected a potential fault. Is the router currently connected at the test socket?

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0 Likes

KeithFrench
Community Star
Private Message TalkTalk

on ‎09-12-2024 01:20 PM

Message 38 of 39

Which WiFi Hub do you have (make/model) and what happens to the status light when this happens?

Keith
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