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FIbre Support

Get expert support with your Fibre connection.

Frequent disconnections

compu
Conversation Starter
Private Message TalkTalk

‎09-12-2024 12:40 PM - edited ‎09-12-2024 12:42 PM

Message 48 of 48

Hi 

I have now noticed that since the past few weeks the Hub keeps disconnecting me no matter whether via wifi or wired in and from any computer or mobile. I did reset the Hub and then was okay for few days now starting again.

You can see a lot of latency also and packets drops

Also before this started to happen my ping was at a steady 5ms now is all over the place even when is not disconnecting ping average has gone up from 5 to 9ms

 

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Labels:
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47 REPLIES 47

compu
Conversation Starter
Private Message TalkTalk
In response to Chris-TalkTalk

on ‎24-12-2024 10:06 AM

Message 21 of 48

Hi Chris

 

It seem it has not had any disconnections yet since I turned it off and connected via the test socket.

Will keep an eye, speed has not dropped neither.

 

compu_0-1735034598946.png

 

Thanks

Compu

 

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Chris-TalkTalk
Support Team
Staff
Private Message
In response to compu

on ‎24-12-2024 08:15 AM

Message 22 of 48

Hi compu,

 

Have you noticed any improvement with the router connected to the test socket?

Chris

Chris, Community Team 

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compu
Conversation Starter
Private Message TalkTalk
In response to Chris-TalkTalk

‎23-12-2024 07:00 PM - edited ‎23-12-2024 07:07 PM

Message 23 of 48

Hi Chris

 

I am about to connect now to the test socket trhough a micro filter.

Only one socket.

Now connected, speed up but I think this could be expected anyway as earlier this morning it bumped to almost 36 without connecting via test socket,

Will monitor and let you know, should I still also test with another router or not yet?

 

 

 

 

 

compu_0-1734980831267.png

 

 

Thanks to all

0 Likes

Chris-TalkTalk
Support Team
Staff
Private Message
In response to compu

on ‎23-12-2024 02:48 PM

Message 24 of 48

Hi compu,

 

You would need to connect the router to the test socket with a micro-filter, do you have one (we usually supply them with the router)?

How many telephone sockets do you have in your home?

Chris

Chris, Community Team 

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compu
Conversation Starter
Private Message TalkTalk
In response to Anonymous

on ‎23-12-2024 11:15 AM

Message 25 of 48

Hi

As per previous image, I dont have an appropriate cable to run the socket into test mode as it requires a telephone cable type on that end to rj11 which I do not have.

Speek as started picking up as just checked now since yesterday

compu_0-1734952481280.png

 

I might have a Sky Router or maybe an older Talktalk one but aren't these manual disconnections going to cause the DLM to keep varying my speed?

0 Likes

Anonymous
Not applicable
Staff
Private Message
In response to compu

on ‎23-12-2024 07:27 AM

Message 26 of 48

Morning,

 

I'm sorry to hear this. I've run a test on the line now which is clear, however I can see re-connections on the line and the speed is also varying. Is the router still connected to the test socket at the moment? Do you also have an alternative router that you can test with please?

 

Thanks

 

Michelle

 

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compu
Conversation Starter
Private Message TalkTalk

on ‎22-12-2024 08:36 PM

Message 27 of 48

 

Hi Again

 

Please note that I just add another disconnection where I was sitting near the router and notices flashed amber and white 

I have noticed at reconnection that there is a lower synch speed as my normal 36-7 Mb DL has gone down to 30Mb resulting in a 26Mbp/s DL now. 

compu_0-1734899436418.png

 

 

 

 

 

I will turn the router off before going to bed as that might adjust but notice also when tried to reconnect the route the webpage was not available although router was connected, could this router have developed a fault? as I already reset it when I had the problem when reported here.

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Chris-TalkTalk
Support Team
Staff
Private Message
In response to compu

on ‎10-12-2024 03:59 PM

Message 28 of 48

No problem 🙂

Chris, Community Team 

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compu
Conversation Starter
Private Message TalkTalk
In response to Chris-TalkTalk

on ‎10-12-2024 03:55 PM

Message 29 of 48

Oh I see, thanks for the clarification.

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Chris-TalkTalk
Support Team
Staff
Private Message
In response to compu

on ‎10-12-2024 03:42 PM

Message 30 of 48

It's the voice (telephone) service test that's picking up the dis. It's not unusual to have a telephone line that's dead but a working broadband line. We need to sort this out first as it may be related to the issue you're experiencing with you broadband service


Chris

Chris, Community Team 

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compu
Conversation Starter
Private Message TalkTalk
In response to Chris-TalkTalk

‎10-12-2024 03:32 PM - edited ‎10-12-2024 03:33 PM

Message 31 of 48

Ok thanks but maybe you have a strange reading as I am getting some sporadic packet loss but I would not say has been dead yet since this morning, except from the disconnection earlier this morning I mean.

0 Likes

Chris-TalkTalk
Support Team
Staff
Private Message
In response to compu

on ‎10-12-2024 02:29 PM

Message 32 of 48

I've raised it to Openreach as a non-appointed task. Openreach will investigate over the next 72 hours and may contact you directly if they need to access your home


Chris

Chris, Community Team 

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Chris-TalkTalk
Support Team
Staff
Private Message
In response to compu

‎10-12-2024 02:23 PM - edited ‎22-01-2025 01:22 PM

Message 33 of 48

OK thanks - line test is failing with disconnection in network so your line is probably dead. I'll raise this to Openreach for further investigation 

 

Chris

Chris, Community Team 

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compu
Conversation Starter
Private Message TalkTalk
In response to Chris-TalkTalk

on ‎10-12-2024 01:02 PM

Message 34 of 48

No I am afraid but I remember until had one a while back it was always noisy.

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Chris-TalkTalk
Support Team
Staff
Private Message
In response to compu

on ‎10-12-2024 12:40 PM

Message 35 of 48

Are you able to borrow a telephone to test with?

Chris

Chris, Community Team 

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compu
Conversation Starter
Private Message TalkTalk
In response to Anonymous

on ‎10-12-2024 12:16 PM

Message 36 of 48

Hi

I do not have a phone anymore I am afraid.

0 Likes

Anonymous
Not applicable
Staff
Private Message
In response to compu

on ‎10-12-2024 12:13 PM

Message 37 of 48

Hi again,

 

The line test is detecting a potential voice fault. Do you have a dial tone?

 

Thanks

 

Michelle

 

0 Likes

compu
Conversation Starter
Private Message TalkTalk
In response to Anonymous

‎10-12-2024 12:06 PM - edited ‎10-12-2024 12:07 PM

Message 38 of 48

I dont use a microfilter, is that what you want me to plug into?

I havent had anyone here since socket was installed few years back.

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Anonymous
Not applicable
Staff
Private Message
In response to compu

on ‎10-12-2024 11:56 AM

Message 39 of 48

Hello,

 

Do you have a microfilter? Has the set up changed since the engineer installed the modem/router?

 

Thanks

 

Michelle

 

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compu
Conversation Starter
Private Message TalkTalk
In response to Debbie-TalkTalk

‎10-12-2024 10:05 AM - edited ‎10-12-2024 10:39 AM

Message 40 of 48

I have a G.Fast type socket and unmounting it does not allow me to connect directly the DSL cable into it.

 

compu_0-1733827161628.png

 

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