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FIbre Support

Get expert support with your Fibre connection.

Frequent disconnections

compu
Conversation Starter
Private Message TalkTalk

‎09-12-2024 12:40 PM - edited ‎09-12-2024 12:42 PM

Message 46 of 46

Hi 

I have now noticed that since the past few weeks the Hub keeps disconnecting me no matter whether via wifi or wired in and from any computer or mobile. I did reset the Hub and then was okay for few days now starting again.

You can see a lot of latency also and packets drops

Also before this started to happen my ping was at a steady 5ms now is all over the place even when is not disconnecting ping average has gone up from 5 to 9ms

 

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Labels:
0 Likes
45 REPLIES 45

Karl-TalkTalk
Support Team
Staff
Private Message
In response to compu

on ‎29-01-2025 11:54 AM

Message 1 of 46

Hi

 

I can see the request to send a router was rejected.

 

I've followed a manual process to request our logistics teams dispatch a router to you.

 

Karl.

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Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

compu
Conversation Starter
Private Message TalkTalk
In response to Chris-TalkTalk

on ‎29-01-2025 09:41 AM

Message 2 of 46

Hi Chris

 

Do you see if the Router has been sent now? I still have received nothing.

I am going to open another post on the Full Fiber section as I thought you guys would have been able to help on that too as I signed up for that but I am only getting messages saying that there are problems and then nothing is explained as to what the problem is.

0 Likes

Chris-TalkTalk
Support Team
Staff
Private Message
In response to compu

on ‎23-01-2025 09:36 AM

Message 3 of 46

I can't see any indication that the hub has been sent yet so I've ordered another, it should be with you within a couple of working days, apologies for the delay

Chris

Chris, Community Team 

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0 Likes

compu
Conversation Starter
Private Message TalkTalk
In response to Chris-TalkTalk

on ‎22-01-2025 06:16 PM

Message 4 of 46

Hi Chris 

 

No and it does not look like is going to happen for sometime as per BT Openreach delays

Can you let me know if the HUB has been sent as this is defective beside the line still kicking me out.

 

 

0 Likes

Chris-TalkTalk
Support Team
Staff
Private Message
In response to compu

on ‎22-01-2025 01:40 PM

Message 5 of 46

Hi compu,

 

Has your full fibre service been installed now?

Chris

Chris, Community Team 

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0 Likes

compu
Conversation Starter
Private Message TalkTalk
In response to Michelle-TalkTalk

on ‎21-01-2025 07:38 PM

Message 6 of 46

Hi Michelle

Nothing arrived and even the line gets disconnected, I am still connected to the test socket, this happened just now

 

compu_0-1737488328195.png

Thanks

0 Likes

Michelle-TalkTalk
Support Team
Staff
Private Message
In response to compu

on ‎13-01-2025 01:21 PM

Message 7 of 46

Good afternoon,

 

How are you getting on? Has the replacement router arrived yet?

 

Thanks

 

Michelle

 

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0 Likes

Michelle-TalkTalk
Support Team
Staff
Private Message
In response to compu

on ‎10-01-2025 06:51 AM

Message 8 of 46

Morning,

 

No problem. I'll check back in with you on Monday afternoon to see how you're getting on. Have a great weekend.

 

Thanks

 

Michelle

 

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0 Likes

compu
Conversation Starter
Private Message TalkTalk
In response to Michelle-TalkTalk

on ‎09-01-2025 04:01 PM

Message 9 of 46

Thanks Michelle

 

Really appreciate

0 Likes

Michelle-TalkTalk
Support Team
Staff
Private Message
In response to compu

on ‎09-01-2025 12:51 PM

Message 10 of 46

Good afternoon,

 

Ok. There is a Wifi Hub on the way now to see how this compares and to rule this out. It should arrive in the next 48hrs.

 

Thanks

 

Michelle

 

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0 Likes

compu
Conversation Starter
Private Message TalkTalk
In response to Michelle-TalkTalk

on ‎09-01-2025 11:35 AM

Message 11 of 46

Hi Michelle,

If you are referring to the eeero pro I wont use it as not of use for me (no wifi needed) I need all network ports available and rather keep the Wifi Hub but that needs replacement as is constantly kicking me out of LAN and Wifi.

We are looking at few weeks before I even get Openreach to come around.

0 Likes

Michelle-TalkTalk
Support Team
Staff
Private Message
In response to compu

on ‎09-01-2025 08:20 AM

Message 12 of 46

Hello,

 

Ok thanks for confirming. It's possible that you might be sent a different router. We'll check in a few days to see if we can see if a new router has been sent for you. How often would you say that your connection is dropping at the moment?

 

Thanks

 

Michelle

 

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0 Likes

compu
Conversation Starter
Private Message TalkTalk
In response to Michelle-TalkTalk

on ‎09-01-2025 07:30 AM

Message 13 of 46

Hi

Yes although switched off with rest of the apartment. Just signed up yesterday so it will probably be few weeks.

0 Likes

Michelle-TalkTalk
Support Team
Staff
Private Message
In response to compu

on ‎09-01-2025 07:03 AM

Message 14 of 46

Morning,

 

Are you currently using the wifi hub? When do you go live on full fibre please?

 

Michelle

 

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0 Likes

compu
Conversation Starter
Private Message TalkTalk
In response to Michelle-TalkTalk

‎08-01-2025 05:37 PM - edited ‎08-01-2025 11:36 PM

Message 15 of 46

Hi Michelle

 

It has done it few times and sometime also noticed that Router is not rebooting or disconnecting from the line as the light is not changing, steady orange so I think it has to do with the LAN been disconnected, this also affected Wifi.

I am now in the process of upgrading to Full Fiber 150, and I would like the Hub to be replaced as I intend to use this one as wont need or use the eero 6 as will be limitative for me.

Could you please help with this as beside the upgrade the router is disconnecting from LAN and Wifi often, I have already reset the router twice.

 

Thanks

 

Thanks

0 Likes

Michelle-TalkTalk
Support Team
Staff
Private Message
In response to compu

on ‎30-12-2024 09:26 AM

Message 16 of 46

Morning,

 

Just checking back in to see how your connection has been over the last few days?

 

Thanks

 

Michelle

 

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0 Likes

compu
Conversation Starter
Private Message TalkTalk
In response to Chris-TalkTalk

on ‎24-12-2024 11:04 AM

Message 17 of 46

You too Chris and everyone.

 

Thanks

0 Likes

Chris-TalkTalk
Support Team
Staff
Private Message
In response to compu

on ‎24-12-2024 10:23 AM

Message 18 of 46

OK thanks, have a great Christmas 🙂

Chris

Chris, Community Team 

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0 Likes

compu
Conversation Starter
Private Message TalkTalk
In response to Chris-TalkTalk

on ‎24-12-2024 10:06 AM

Message 19 of 46

Hi Chris

 

It seem it has not had any disconnections yet since I turned it off and connected via the test socket.

Will keep an eye, speed has not dropped neither.

 

compu_0-1735034598946.png

 

Thanks

Compu

 

0 Likes

Chris-TalkTalk
Support Team
Staff
Private Message
In response to compu

on ‎24-12-2024 08:15 AM

Message 20 of 46

Hi compu,

 

Have you noticed any improvement with the router connected to the test socket?

Chris

Chris, Community Team 

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